Best Buy

Category:	Electronics Store
Address:	35100 Cowan Rd, Westland, MI 48185, USA
Phone:	+1 734-525-0334
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Ryan Etzel

Worst possible experience I have ever had at any store in my entire life. After pointing out a representatives issue to management, I was then patronized for doing so. I will NEVER go to a Best Buy again after this experience. Also, if you dont already know, and shop at any Best Buy for computer parts. Almost 95 percent or more items are intentionally high priced items, you will never find a good deal at Best Buy, and Best Buy will make sure this is always the case. So.. If you ever need a computer part and want it right away, just buy it from Best Buy. Then return it within 15 days of purchase for a full refund, but keep in mind pay with cash, or they will their sweet old time to return it to your MasterCard. Now.. Here is why I am very upset.. I went in to purchase a computer part, as I have many times in the past. I was looking for desktop memory, and as always pissed at the horrible selection, and WAY overpriced products. So I hear two ladies talking to a sales person, and as per usual he had no idea what he was talking about. They were looking for a headset for their daughter, for her to use for her new job. the sales person; was trying to sell these two women a 100 dollar corsair headset, he did not even know if it was usb or not. I have no problem if you try and up sell a product. But to intentionally ignore what your customer is asking for is plain ignorance. He no longer was interested in helping the two ladies. And just told them; "There is headsets over by the geek squad area." So I took it on my self to help them.. I took them over to the proper location, and recommended to purchase a Logitech product. They immediately made a comment; "They should give you a blue shirt." So after checking out, I asked to speak with a manager. I explained the situation, she then began to tell me that no one was working in that area. I told her; the gentlemen did not know what he was talking about. She ignored my comment, and left me unvalidated. I said; "If he does not know what he is talking about, he should have asked for someone who did." Then I told her about the customers comment. That I had applied to Best Buy previously multiple times; and came in and introduced myself formally to a manager. Yet; nothing ever came of it, and I never received a return phone call. She then exclaimed; that mainly the reason was based on; "failure of a personality test." I then told her; that I served In the United States Navy, passed my Asvab test at 19, went to college for A plus certification in highschool. I also own two businesses, but I can not pass a simple personality test? Or be qualified to work a 10 dollar an hour job, were multiple times I have listened to employees complain about customers whilst I am standing at the counter waiting to check out. Furthermore I will never return to Best Buy ever again; Microcenter quite literally runs circles around your business. Local computer stores laugh at your "Geek squad" support team. Go to canton computers if you ever need a computer part of support. They have excellent knowledgable technicians. Your sales people are so ignorant that they send your business away to a local computer store; that is your direct competitor, because they know absolutely nothing in regards to the subject. Do not even get me started about your laughable "Asset protection" team. This place is a complete and total joke..

Sean Magee

Im quite disappointed in the customer service at this store. Last week I visited to look for and possibly purchase a laptop, only to watch Best Buy employees completely ignore me for 45 minutes straight and go help other customers repeatedly. Given I may be a young looking 34 year-old who wears jeans and a t-shirt everywhere, but Im also a tech professional and was looking to get something top-of-the-line. Best Buys loss on that sale. Just a few minutes ago, I called to find out if an item that I wanted to purchase is in stock. The only phone number I could find online is an 888 number, which apparently took me to some call center with a robo-service that I managed to maneuver through by asking for a specific department. Then "Laquisha" answered. She then proceeded to tell me the only way for me to find out if the item was in stock was to go to the store and ask an associate. Apparently she was at the call center, not the store. I asked if she could simply transfer me to the department, and she said she could not. So the sales ploy of Best Buy (perhaps simply this store?) is to tell people to come into the store to check for your item instead of telling you whether or not its in stock. That way, they hope youll buy something else if it isnt in stock. The employees at this store feel so very untrained and unhelpful. Ive done "pick up at store" a couple of times here in the past year+, and paid with Paypal, only to have the staff demand to see a Credit Card from me when I pick up my item. Ive had to literally argue with them and have them bring a manager over to resolve the issue. So much for convenience. Im just all around disappointed in this store. I dont know whats wrong or why they cant provide good customer service, nor do I understand the policy of not providing a phone number to the store directly. I dont feel like a cherished customer here, but rather like Im bothering the employees by stopping by to shop. Good luck, Westland Best Buy. Youre going to need it to stay competitive with silly policies like these.

Amanda B

Terrible customer service experience. I purchased a video game online to ensure they would not sell out on the date of release. The email said the product would be ready in as little as 45 minutes. I went to the store hours later and stood in line. The kids in front of me stepped up to the counter and asked if their game was ready. They were told by the sales associate the game did not come out until midnight.... They left upset and said they would never purchase from Best Buy again. My turn.. I stepped up. Was told the same thing. The email says the game would be ready today. I asked if the email was wrong. The man proceeds to ask his neighbor coworker who says, "The game came out today...... We have them in the store." The man still said it was not ready..... I asked if he could go get it.... He told me no, Ill have to wait until the "warehouse" brings it out and come back at a later time. I walked away, went over to the rack, picked up the EXACT GAME I HAD ALREADY PURCHASED ONLINE and asked if I could purchase the game I was holding in my hand. They cancelled my online order and I paid for the game in the store. Pathetic.

David Pyzik

We purchased a TV from Best Buy and purchased the extended warranty. The Geek Squad came out a couple times for issues. The last time the Geek said that the part needed can no longer be purchased and that I would get in-store credit for a new TV. We went in to choose our TV an learned that that TV most comparable to ours was pretty much the same TV we had. So I went online and found a different TV I wanted. It was $100 more than our voucher, which was fine; I was willing to pay the difference. Turned out they couldnt order that TV and next comparable TV they could was another $100 more. The manager said not to worry about the price difference and approved the swap and apologized for out trouble! The whole thing took a little over an hour standing in the store but both the manager and rep I that were working with me were professional and polite. Even struck small conversation while we waited. We will continue to buy products here.