AT&T

AT&T, 2000 W Big Beaver Rd, Troy, MI 48084, USA,

Category:	Cell Phone Store
Address:	2000 W Big Beaver Rd, Troy, MI 48084, USA
Phone:	+1 248-458-2008
Site:	att.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 16

Reviews 18

A Private User

The worst customer service ever i have seen. Screwed up my whole preorder and shipped it to a different address than where i wanted it to be shipped it to. When I showed them the initial receipt that shows the address that i wanted the phone to be shipped to they had no words. They were so reluctant to correct their mistake. Two options that they gave me was either cancel the order or go with the address that they shipped to and they will try to compensate for the shipping charges(which is nothing compared to my whole preorder). I feel bad that my phone commission is going to such a suckers but had no other choice since the preoder has already stopped by that point. I never got a call back regarding the compensation from the store.

John Elder

Absolutely horrifying. Went in to get a new phone and was talked down to by the not-so-nice lady that helped us. Asked if she could set it up while we went next door and got lunch, which she did, but upon receiving the phone it had something that resembled food or snot on the front. Luckily it was on the protective plastic. WILL NOT VISIT AGAIN.

Yoly Given

DO NOT GO THERE!!! 3 customers waiting forever 4 representatives talking to each other (customers still waiting) and you will wait forever...worse service ever and it happened to me several times!

Patrick Lee

Waited forever and then they told me the system was down and I said that would be nice to know when I checked in and they said, well theres always a wait. I will go to another store next time.

Kevin Jablonski

Hamid was great. Listened to my needs, offered me value add services, and upsold me a promotional device at a great value. The process was quick and the location convenient for me. Thank you!

Benjamin Chen

Workers are accommodating and well trained which I feel is rare in this industry; if youre an att customer, this is a very good location to get any issues resolved

brad Hacias

Ive been an AT&T customer for 15 years. And they wouldnt put on a warranty replacement screen protector. Switching to Verizon when my contract is up.

Alex Houseman

Terrible service, only 2 workers and 10 people in line, ive waited for an hour and still havent been helped, wouldnt recommend this to anyone

Randall Fournier

Everyone at this location has been very helpful and professional every time I have been there.

Cristian Teodoridis

It can get a little busy and slow at times, but staff are helpful, friendly and knowledgeable.

Achanta Srikanth

I am not giving any stars but I will give -5 rating worst customer service I wasted 1 hr

Joslyn Le

Highly recommended. Great customer service. Jason is awesome. Will come back.