JCPenney

Category:	Department Store
Address:	18900 Michigan Ave, Dearborn, MI 48126, USA
Phone:	+1 313-593-3300
Site:	stores.jcpenney.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 100

Reviews 34

Meah Tweh

I am a regular JCPenny shopper and cardholder and I came to the store today during my lunch break from work because it is my Mothers birthday and I wanted to get her a new jewelry piece that was within my price range today. I picked a piece, sterling silver earrings with blue diamond accent in the clearance area. The associate notified me that the color of the diamonds was a little off with the pair, but I reasoned that it should be fine since theyre stones. Theres always a bit of difference with stones. I know my gems, I know my color grades. However, I was not allowed to inspect the pair closer. Under the time constraints I purchased the pair, thinking that it would be a unique addition to my Moms jewelry collection. Not one hour later I got to my work desk to figure out how I would present the earrings. I held them in my hands and looked in the mirror holding them up near my face to see what theyd look like while I imagined them on my Mom. But something was off, something wasnt quite right. Not only was the color of the diamonds not quite matching, but the brilliance of the silver wasnt matching. I turned the pair around, inspecting more. Low and behold one earring of the pair was oxidized. The other brilliant pair was bent. Somebody had worn these earrings and returned them, well one of them anyway. Shame on you JCPenny for hiring associates with no knowledge of jewelry! Shame on you for trying to match a returned un-matched earring pair. Shame on your for not allowing your employees to allow customers to inspect their jewelry pieces thoroughly prior to purchase. Now I dont have a birthday gift for my Mom this evening and I have to waste gasoline traveling back to your store to exchange this item. Youre not my favorite store anymore. Youve lost my business, trust and good words. A true JC Faux Pas...

Heath M

Im very unhappy with my experience with the furniture department today..i was waiting patiently for the sale lady to take care of the customer she was with.they walk away to do whatever....ok waited a good 5 or 10 mins for her to come back with a different customer saying shell be right with us......i hope the lady you were taking care of with a (cover) was worth it because i was going to get a living room set...i wont be in there again.

Jamesetta Steward

Enjoyed shopping at J C Pennys.had a good sale and a good selection of school uniforms pants for junior girls. Wish they had more skirts. Nice sale on shoes as well a good selection of large sizes as well as wide.Will definitely shop their again. Customer service I would rate about a 8 had to locate sale rep were not available. There were 2 to 3 cashiers at each register available in each department i went to.

Fran M

Horrible horrible!!!!! Customer service was awful. Never again will I spend money in there store. I live very close to Fairlane shopping center, but I will never spend a penny in the mall thanks to JCP. They need to do a secret shopper and weed out the bad employees. It unacceptable they way it seems as there customers are bothering them. Do uour job you applied for!

Karen Ruffus

Will not shop at this location again. After waiting 15 minutes for someone to assist in shoe department, she was there for 30 seconds then had to walk to mens department to get something. Since I was on lunch hour, dropped my shoes at the register and left. One star is too many.

Juni F

Staff continually find excuses to pawn you off to the next associate. Store looks like a hurricane passed through there. Incredibly rude cashiers that are on their phones, never making eye contact when ringing you up. Stay away from JCPenney, better yet, stay away from Fairlane.

Armaan Ajjas

Horrible customer service. The online pickup department is a big mess. There is one lady (big* just to distinguish from others) who has no respect for customers. Its not only with me, I have seen here arrogant and Ill mannered to most of the customers.

Tonia Wilson

Unkempt store. The dress section was a mess. The fitting rooms were also a mess. However, the ladies that helped when Mom and I had questions were pleasant.

Leslie Goebel

Awful. We stood in line behind one lady returning clothing for twenty minutes. The available rep went on break and Betty wouldnt call anyone else to help.

S. S.

My gosh this place is a disaster! I dont think they ever clean the dressing rooms. Clothes just piled and piled. No wonder these stores are closing.

jeanette henrick

Nasty dirty store, every thing is on the floor not folded if it is on a shelf, NO HELP in the store. Long line the check out.

Its dirty and unkempt. Nothing is put away. Customer service is excellent. They dont have many brands for mens clothing.

A Private User

I really like it cuz it have alot of different varieties of clothes, shoes & accessories.

Julius Rosales

I always love shopping at JCPenney; theyve got a nice selection of dress clothes.

Sarah Leszczynski

Huge selection with amazing deals. I always forget how awesome it is here

GARY COMBS