Toys"R"Us

Category:	Toy Store
Address:	14333 Eureka Rd, Southgate, MI 48195, USA
Phone:	+1 734-285-7100
Site:	stores.toysrus.com
Rating:	3.7
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 25

Kamel Elkadri

There are no employees to help, also the employees that you do find answer questions in one word answers and run off so you are not allowed to ask for anything. I asked for a baby monitor and they remove the monitors from the packaging and give them to you in a brown box, the item is open thrown into a brown box and missing items such as manuals and warranty information along with power cords missing. I would understand one box just as a display but they said they remove every single box they have so no matter what I would have gotten an open baby monitor with missing items. Then the so called store manager Andy gives me the response of "that is corporate policy". He gives an attitude when I asked him a question, he then stormed off yelling "BYE as if he was a little child. Which would fit I guess "never want to grow up, hes a Toys R Us kid" I can see this poorly ran store being the next store closing in the near future.

Justin Green

Honestly the store itself is ran pretty much entirely like most other Toys "R" Us locations as far as floor planning and check-out and service. My reasoning is for this stores poor rating rests mostly on its dilapidated appearance and function. The upper walls towards the front are filthy and visibly so, found multiple broken carts in my quest to find a cart and to what I suspect is due to lack of floor space feels quite cluttered and claustrophobic. I have worked in retail for years with a fortune five hundred company and would expect my fellow management team to have a genuine heart attack at this stores disrepair and a correction to both update, repair, and clean would have been long since executed.

Laura GM

Prefer not to shop at Toys R Us bc they are so much more expensive than Walmart or Target. But this location has made up their own Price Match Policy. They only price match of the closest location of that store has the item In Stock. This Is NOT part of Toys R Uss nationals policy. They are suppose to price match as long as you can order it online from their website. I have called the customer service & they say each store can make up their own criteria if they so choose. I will NOT ship at this location ever again. Very Rude management. I hope they go out of business like the Dearborn store.

Tara Baliat

Find another store to purchase from, preferably not a Toys "R" Us at all, but certainly not this location. I tried to use the ship to store feature, which I was then notified that the item was out of stock, after they had already charged my credit card. When I tried to call the number they provided to rectify the situation, my several attempts went unanswered. I then sent emails, which have also gone unanswered. It has been several days with no response and the charge is STILL on my account. Terrible, terrible customer service.

Arturo Garcia

Lots of toy options, however... the store is usually a mess, takes forever to pay for your items because there is only 1 person that ever works the registers no matter how busy, the staff is typically rude and not helpful. If they didnt have such a large selection of toys, I would never go to this store. Meijer, Walmart, and Target have pretty decent selections of toys... if Toys R Us doesnt step up their game, i dont see them lasting too much longer.

Danielle Kale

I was looking for a specific toy. I was told "if they have it" it would be in the area behind Star Wars. Well most of the store is behind the Star Wars display. Customer Service was lacking which is really sad because I grew up with this store and do not want to see it go away. Prices on American Girl were better at Kohls which was a surprise.

Roy Mccomb

Had to stop in and buy a toddler bed today for my grandson. Found the bed right away and walked up front to the registers and there was a person in line in front of us and a young gentleman said step over here and we will get you takin care of right away. We were out of there in a minute. Great customer service! Keep up the good work .

nick yelcho

Terrible service. Waited 15 minutes in line with only one person in front of us. Clerk started to chit chat with us and we said enough talking. She stated she could only go as fast as the cash register! Will go out of my way to shop at a different store. Terrible experience. Had to add a star to post but it deserves zero.

Mike Walker

This store is a good sized store with many different options for toys for kids. It can be hard to find what you want and I feel like I have to go through the whole store to find something, but if you want a toy they probably have it.

Rubina Mustafa

Hands on help by helping you look for the item you want. Managers ready in seconds to answer questions and give you sales price for any thing incorrectly rung up at the register. It was outstanding. Grateful for the special service.

Mommabear Sunshine

Andy the manager is great. Has always went above and beyond to help me with special orders or special requests. Employees here are helpful, shelves are always fully stocked, very clean, nice selection of everything out there.

Roxy Smith

very rude, unfriendly ...they will not return anything if you dont have your ID, even when you have the receipt ....whats the point of giving costumers receipts then....DUMB

briana smith

This toys r us is ok ordered a store pick up online picked my items up was a huge cockroach in my bad needless to say i wont be returning to this location again

Rachel Puckles

I likes coming here as a kid. We didnt have toys like this back in the old country. I found it while bodyboarding the googles chrome incognito for toys.

Aaron Feala

Great selection of Spider-man toys and clothing! They also have other items. Nice store to go to if you are looking for a variety and selection of toys.

Reina Ortega

Im only speaking for myself but i always have a hard time finding someone for assistance also every time Ive been here there is always on cashier open

Dustin Vanderburg

Average store compared to ToysRUs in the area. Very nice staff and management. Used to work for the company and this is a pretty good store

Ricky Hopkins

This store has been in this location for a long time. Its a go to place for many families. Decent service and typical prices.

Cecilia Reynolds

I was trying to find a specific item and a nice young man walked all over the store to help me find what I was looking for.

Brittney Brooks

Never had a problem with this store. Have bought a few broken toys and they have let me return without a question.

IRON HEAD

Just like any other toys r us , over priced on everything, better off trying a Wal-Mart or any other store first.

Christina Johns

Clean store. Friendly staff. Many toy options for all ages. Prices higher than other retailers on many items.