The Home Depot

Category:	Home Improvement Store
Address:	29801 Southfield Rd, Southfield, MI 48076, USA
Phone:	+1 248-423-0040
Site:	homedepot.com
Rating:	3.2
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 8

Natalee Witt

Rolling the dice with service at this location. I have had 2 out of 3 bad experiences with their tool rental division. 1st time I had a great experience renting a truck. Quick and very courteous. 2nd time I rented a Miter saw. Very poor customer service so bad that I had to call the store manager and share my feedback with how upset i was that the guy made me feel like a criminal and wasnt supportive of my DIY ambition. Returned the saw with a wonderful woman who was awesome!!! Rented a tile saw from the same woman the next week and again great. Unfortunately the return was again from the previous gentleman who was rude and again he was. Being a woman who uses Home Depot for all my DIY projects I would never use the one again for rentals. If Im going in for supplies thats one thing but for home improvement that I may need to ask advice for or be in contact with any associate I will take my business to one of the other locations. Its not worth my confidence being damaged for projects I have ahead that I know can be finished. Thank God this bathroom remodel is complete and turned it beautifully even with the headache of this store. *update* rented again (2 years later) 2 different times from this location as its the most convenient location to me. After 1st order I was hopeful, but the second fell short once again. So disappointing. So this would be 3/5 bad experiences. :(

A Private User

I hate to post bad reviews. :( The past several (several, like... maybe 10 over the course of a year and a half) times Ive been in this store, Ive been pretty much ignored by most of the employees. The only time Ive really been helped is by the paint guys (who are awesome and funny) or if I go searching down an employee. Also- and this is maybe even worse for me: the garden center. I cant stand how many plants are there that are just forgotten about. Its like Home Depot gets them for free and doesnt care if they live or die before theyre sold. There are so many dead and dying plants- all shriveled up and brown. What a waste! I try to give them a little bit of water when I visit. (water that the lucky plants get sometimes collects in the plastic bins they drain into) I just cant stand going in there, but its bad enough to where I cant help myself. With attention once a week, these living plants would be fine. Is it really too much to ask? And then HD loses money on them so we pay higher prices. Again: what a waste! If it werent for those helpful guys behind the paint counter..... I dont know.

Gemini -Supreme Detroit

I went to the Home Depot store in Southfield, MI. to purchase a hybrid leaf blower, twice this week. Both times I asked an employee for assistance in finding this blower. I showed the person who assisted me a picture of the item, in stock, at this store displayed from my smartphone. I was then directed to the area where the leaf blowers are displayed. The item was not there. The person assisting me then entered the item sku# into a computer, which showed the store having 15 of these blowers in stock. Afterwards, the assisting person went to see if the items were stored in the back, not put out on shelves yet. When he returned he told me that he could not get to the item(s) because they were on a pallet behind some other pallets . That I should try back tomorrow, maybe by then, they would have unloaded the pallet. Two days later, I returned to that store and again I was told the same excuse by a different employee. This type of false advertisement and lack of service is why I wont be returning to Home Depot. Ill be spending my money at another home improvement store from now on.

Shawn Van Meeteren

If I could give 0 stars, I would. Im in Home Depot almost every day of the week picking up something for the company that I work for. The location I frequent is in Wyoming, MI. I ordered a pedestal sink and it somehow got delivered to this (Southfield) store. What a mess, customer service is horrible! If I treated my customers the way I have been, I wouldnt have a job anymore. I was more or less told I was screwed and either had to drive 2 hours to pick it up, or pay shipping to get it to my local store. I know I selected my store, why would I deliberately drive 2 hours away to pick something up!?! Over an hour of calling and going thru automated prompts and FINALLY get to talk to a person, just to be told "my computer is acting up, Ill have to call you back." Now we wait. Im glad I dont live out that way. The Depot by me is leaps and bounds better than this location. Save yourself the headache, go to Lowes or Menards!!

Luke Song

Deceptive and misleading The team completely mislead me to think that there was no inspection charge. Even on the phone they swore that there was no fee for inspection. When I received the call for the inspection from 3rd party company they informed me that there was a $69 fee just to come out. I told them that Home Depot said there was no charge. The 3rd party stated that the $69 wasnt for them... it went straight to Home Depot! The manager confirmed that the fee is charged for Home Depot. So, they deceive you into thinking that there is no fee for inspection yet the 3rd party charge ls the $69 fee when they come out. I wonder how much the 3rd party up charges you to make up for the kickback they need to pay to HomeDepot?

Nina Jones

Stopped in to have keys cut. A newer associate cut my first two keys and then a manager came over to check on him and ended up taking over the job. The manager was very friendly and efficient, I think his name was Kevin, he was very engaging and informed about the store and its contents, and obviously passionate about the company. My only issue why I didnt give it 5 stars is that the first two keys the associate cut didnt work properly when I brought them home but the other keys were fine. Im sure they will fix the problem when I take them back though. Just wish I didnt have to go back. The overall experience in the store was very good though.

Dawn Sylvester

I have to say that Bill Gregory in the paint department (and the other guys as well) really helped me above and beyond any service person ever. I had already been in the store and they were helpful but had to come back since my paint wasnt the right color ( my fault) and Bill worked with me for an hour helping me get the paint right. He was patient and friendly and we just kept letting others go ahead while he kept coming back to me to make sure I was happy. So nice to have help when you need it. I would definitely go to that particular store every time now.

Michael Walker

Asked service to page for assistance twice. After about twenty minutes just grabbed a guy going by. He answered my questions easily and clearly. Later returned to make the large purchase I inquired about. Again asked for assistance at customer service. This time to pull the pieces I needed (large boxes), Again help is on the way. After 20 minutes of waiting decided to take my business elsewhere for the day. The staff seems knowledgeable, getting them to notice you seems more difficult than it should be.