AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	1270 Walton Blvd, Rochester Hills, MI 48309, USA
Phone:	+1 248-375-5550
Site:	mmsmobile.com
Rating:	3.2
Working:	9AM–5PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–5PM

Location

Photos 11

Reviews 17

Raed Shuwayhat

I was misinformed by this store manager and her 2 employees in February when I did the switcher offer. The information they told me regarding the ATT payback was totally incorrect. And due to the extremely slow process by ATT to pay us back, I just found out now - 5 months after switching - that I LOST $815. And to add to the miserly, ATT customer care supervisor "Sarah" told me 3 days ago that she cannot do anything for me to help me with my financial loss. Sarah said to go back to the store, which is useless since the manager I dealt with and her 2 assistants were replaced in March by new employees . I told Sarah that the store manager of the Rochester ATT store should have given me the correct info in Feb, and she replied that the fine print protects ATT. Therefore, ATT is logically correct, yet I consider them morally wrong, and I was a fool for listening to the store manager. Totally unacceptable from this store .... and shame on ATT for not standing by their store managers promises. I am at a loss and ATT customer care does NOT care.

A Private User

DO NOT GO TO THIS AT&T. THIS IS NOT A CORPORATE STORE SO THEY CAN DO WHATEVER THEY WANT. BOUGHT A PHONE, TOOK IT BACK 3 TIMES BEFORE I WANTED TO OFFICIALLY RETURN IT AND THEY WOULD NOT LET ME. THEY OVERCHARGED ME BY $50.OO WHEN I CALLED THEM OUT ON IT THEY REFUNDED IT BUT WANTED TO CHARGE ME A $60.00 RESTOCKING FEE. RIGHT NOW I HAVE ANOTHER PHONE FROM THEM BECAUSE I WOULD NOT PAY THE RESTOCKING FEE AND THIS PHONE IS TERRIBLE. I CANNOT GET ANY SATISFACTION FROM THEM OR ANYONE ELSE. I CALLED AT&T AND I CAN GET OUT OF THE CONTRACT BUT HAVE TO RETURN THE PHONES AND THEY ARE GOING TO CHARGE ME TO RESTOCK SO WHO WINS.... THEY ARE CROOKS. THEIR PRICES ARE RIDICULOUS COMPARED TO OTHER AT&T STORES.......THE MANAGER IS A NICE GUY AS LONG AS YOU ARE BUYING..HE IS GOING TO LOOSE 5 PHONE ORDERS IF HE DOES NOT MAKE THIS RIGHT....

Martino Thomas

Im impressed! The customer service I experienced at this store is one of my best experiences with retail yet. Thank you Mora for helping me with all my needs. I used to be scared to walk into a cell phone store because of the horrendous service I would get but not anymore. I found my AT&T store and I wont be going to any other one... I highly recommend this store to all!

Serif Kurtovic

Love the care I received at this store from a very knowledgeable staff. After 15 years of T-Mobile I couldnt be happier making the switch. The store manager was very welcoming. Love the new products and service.

A Private User

They tried ripping me off by making me buy 2 accessories with an iphone. They refused sale otherwise. Would have cost me an extra 50 bucks!!!!! This is also not an official AT&T store...

Dan S

Patrick was awesome! Went way above and beyond for me even though they were slammed. This guy will move up fast. Thanks for proving my decision to stay with AT&T was the right one.

ed owen

Wouldnt exchange defective headphones after being told they would. I had to go to a different store to exchange them rather then send them into LG.

Raymond Hasani

QUICK AND EASY!! GREAT PHONE SELECTION AND GREAT PRICING. HELPED ME OUT WITH MY MONTHLY BILLS AS WELL!! NICE PEOPLE THERE

Steve Novak

Always helpful staff makes the extra effort to take care of me.

Gjxnny

Avita, store manager, amazing. Defiantly recommend coming here.

Leonard Treman

They helped me with my phone. They guided me to a repair shop.

sarah d

Its not even here! Take this off the search results.