The UPS Store

Reviews 5

KI

Kimberly Grefka

First the good, the employees (with the exception of the owner) are incredibly upbeat and professional and they packed and shipped a package on time for the holiday two days before Christmas from Michigan to California. Now, the not good at all and the reasons why I will not be returning to this location nor recommending this location. The package that was shipped from UPS could have been shipped from USPS for a quarter of the price if it was not after hours. It cost over one hundred dollars for the service. However, I understood that emergent situation warranted the high price tag and promised I would never get myself into this situation again. Fast forward a year and a half later. I experienced what other unsatisfied customers have suggested, when you are not spending money out of your pocket the owner is unwilling to resolve the issue, customer service becomes non existent and the owner becomes rude. Heres the back story: Last week I called UPS (corporate) regarding my packages being re-routed against my wishes to this location. The driver indicated that we no longer lived at our address (which was untrue, I was at home awaiting said packages) and that is why they were delivered there. I was assured by UPS that all was corrected and they would come to my home. My packages were delivered to the UPS store once again. I picked up the packages at UPS and was asked to pay $15 to my surprise. The associate, who was extremely polite, looked to the manager for guidance. I explained my situation that UPS had made a mistake, indicated that I no longer lived at my residence and delivered them here. I calmly explained that I contacted UPS last week when this same mistake was made and they said the problem would not occur again. It seemed the owner did not listen to what I said and to my embarrassment lectured me on the services he provides and that he was a retail owner and needed to make his money for providing this convenience. The man was obviously angry so I was not going to prolong the conversation, if I did I surely would have countered that it was not a convenience that the packages were dropped off at this location rather than my residence, especially after talking to UPS regarding the problem last week. He asked for $5 instead of the $15. I found this incredibly unprofessional, nor did this solve my reoccurring problem. I wanted to leave this location immediately due to embarrassment but I also wanted to solve this delivery location problem. I suggested that the packages remain at the location and I would call UPS to rectify the situation. He said that was "too much trouble" and to "just take the packages". I said, "okay, thank you." As I was leaving I could here him speaking about me to his other associates saying that it was only $5 and I should have paid it. On a side note, I do not often leave unsatisfactory comments, I go out of my way to award those deserving of praise. Please fix the customer service issue so you can continue to provide the emergency services that some will inevitable need.

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A

A Private User

I recently went to the UPS store in Livonia (store 3011) to send a fragile package out of state for work, and I wanted to send out a HUGE THANK YOU to the OWNERS and EMPLOYEES from the UPS store in Livonia on 5 mile and Newburgh (store 3011) for making sure that my package got to my location on time and undamaged. By ensuring that this package got to the location on time, they saved my life and my job as my job was dependent on the arrival of this package. Also, I would like to point out how professional the staff and owners were just by observing them while they were helping me out; as well as the other customers. The owners and employees go above and beyond to help all the customers; either making copies on their copy machines, shipping their packages, offering assistance to the mail box holders; etc. I do alot of business with shipping, and I have been to a lot of different mailing store; including the USPS; I have to say that the UPS Store in Livonia on 5 mile and Newburgh (store 3011) is the most organized, professional and well run shipping/mailing business I have ever seen. I appreciate all that they have done for me and I am DEFINITELY doing all my shipping business with them from now on; I know I can count on them, even when my job depends on it!!! THANK YOU UPS STORE 3011; you are the best!

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A Private User

I have been a customer of UPS Store 3011 in Livonia at 5 Mile and Newburgh for several years, including mailbox rental for my business. I have never had less than top notch service from anyone working at the store. They always have my mail ready to go for me (even large packages) as soon as they see me coming in. I dont even have a key to my mailbox and have never opened it...no need since they remember me and have everything ready to go. The staff is always friendly and they know their regular customers by name. As another reviewer noted, Eric is active in the local community and I always appreciate seeing him in the store with customers and staff...he is definitely not an absentee owner. I dont ship many packages but when I do I take them there, no muss, no fuss, quick service. A few months ago they did a last-minute print job for me that involved some minor graphic design work and layout adjustment and they did it no problem and got me to my meeting on time. Really great. They have extra services too (like the heavy duty shredder which my Dad has used) and large format printing. I drive almost 6 miles from my house to go to this store...I wouldnt go anywhere else.

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A Private User

Owner is reluctant to honor his own coupons. Today I brought in a coupon from his site for 50 free BW copies. I only needed 47 and when I handed him the coupon, he frowned and told me: "Next time you come in here, how about spending a little more money." Whats the point of giving out coupons if one is only going to honor them begrudgingly? Furthermore, this is not the first time I received 2nd rate service at this location. About a year ago I had made a stack of 50 color copies and asked if they could be cut into quarter sheets of paper. It was about 10 min to closing time and I was told: "Were just about to close, theres no time to do it today." Seeing an efficient paper cutting machine on the counter behind the owner, I told him that if he let me borrow it, I could do it myself in 2 min. after which he reluctantly cut the paper. I dont think he needs to worry about me coming in and using those coupons anymore. The Cady St. Northville location is much more helpful.

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JA

Jan Bragoli

Andie Apeland help me yesterday. WHAT AN ANGEL!!!!!! I staggered into the store weighed down with Christmas gifts and on the verge of tears. I had to cancel my flight to California at the last minute and was faced with having to mail a LOT of gifts, some of them very fragile. Andie met me at the door and relieved me of the heavy bags. Her smile, her willingness to help and her professionalism MADE MY DAY. She made it painless. She found a way to get the gifts delivered on Christmas Eve. My young niece will have her gifts Christmas morning. I cannot say enough wonderful things about Andie. She is amazing. So, those of you who stand in line at the post office, consider visiting the UPS store in Livonia where customer service comes first. Thank you Andie! More that I have words to say.

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