American-Dix Appliance Services

Category:	Appliance Store
Address:	3311 Dix Hwy, Lincoln Park, MI 48146, USA
Phone:	+1 313-383-8424
Rating:	2.7

Location

Photos 7

Reviews 9

tracey wolfe

I called DTE because my flap would not close on my icemaker. technician came out to fix frig. told me he had to order parts. next visit told me he needed another part. next visit never showed up. I called office and they said they could not contact him. After three hours they called and said his truck broke down. next visit he came and said that I needed a dispenser control board which was not covered by DTE protection plan and he replaced the solenoid. I called the office and spoke with the manager to confirm. I decided to order board and fix it myself. Then I started to google flap wont close. I decided to take the cover off of the door and this is what I found. This technician never did anything to my refrigerator but cause me grief. This is the pic of the solenoid (rusted). "This is how they treat black people in the city". I can only imagine how much money DTE is wasting using this company. I would have given NO star but it is not possible.

amanda rudnik

One of the worst companies I have ever had to deal with. We called the company to our home in June, it is now October and our refrigerator is still broken. The first tech that came out said he would order the part and be back in a week. It took a month for the company to get the part in and send the repairman back to our home. The part failed again within a week. This is when the same tech returned and replaced the same part but this time the part somehow came in within a week. The fridge failed again and a new tech was sent, who explained a different part was needed and he would be back within a week to replace it. It has been two weeks since then and my husband called the company today and they cannot find the order.

Denise Marshall

Very unprofessional. Technician misdiagnosed repair first time, had to order a different part come come back a week later. Office qouted $100 for parts and labor, then technician tried to charge $166. He said it was because the secretary read the wrong estimate when she left the message. Then the technician went further to say that I should have known she was reading me the wrong amount because the heater costs more than the thermostat.... as if I am supposed to know that. The owner also told me he would take me to civil court if I didnt want to pay the $166. It was all very unprofessional, he did subtract $20 from labor because of the error eventually, but I would never allow them back in my house again for sure.

Tim Antonian

Unbelievably poor customer service, they missed first appointment, misdiagnosed repair the second appointment and tech scratched the top of my dryer. Complaints into DTE and find it amazing that such a large company contracts out a company such as this, DTE is making them replace the top of the dryer however now I have to wait 2 more weeks for the correct part. Never again, get the warranty through home depot or Lowes as the DTE repair program utilizes substandard contractors for work that is not directly associated with gas or electrical service or in their wheelhouse.

Shaquita Muse

This is the worst company ever i have been waiting for them to fix my fridge for 2 months. All i ever hear from the rude secretary is that they are still waiting for the parts to come in. The first technician ordered parts that came broken. So he declared my refrigerator unfixable. My refrigerator was at least working a little before i opened my door for them. I wish that DTE drops this company because they are horrible. What kind of company leaves a household without a working refrigerator for 2 months. Why am i paying for a service that doesnt work.

Susanne Munday

This repair co. was assigned to me thru DTE. Bob arrived in timely fashion, was very cordial, petted the dog, & proceeded to get to fixing my stove. In conversation I learned that I was already his 3rd customer & it was only 9:20 am. He diagnosed & repaired the stove in less that 30 min. It was the igniter .... he had the part & there was no wait time :) Very happy w the service received.

Sean Martin

American Dix just left my home and my washer is repaired. The repair man could not have been more pleasant and fixed my washer within 15 minutes. The appt. was set up thru DTE and I read some very poor reviews about them. My experience could not have been better. I would recommend them to anyone. Sincerely Mrs. Martin.

Nagi E

such a rude and bad mannered female that answers the phone i decided not to waste my time and not hire them. All she had to do was say goodbye before she hung up. Everyone with manners waits to here a goodbye in return before they hangup and i waited.

Kathy Grantham

Have used this company for many years, for stove, washing machine and dryer repairs. Always quick and professional, never had to call them back for bad repairs never been disappointed . Recommend them highly!