Best Buy

Category:	Electronics Store
Address:	3549 W Shore Dr, Holland, MI 49424, USA
Phone:	+1 616-738-4183
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 52

Reviews 8

Lindy Paulson

The sales floor employees and the customer service desk are friendly, courteous, & prompt, but I do have to agree with another reviewer who walked around the (TVs) for an hour before finally walking up to an employee who was in the corner. I have dealt with with this particular store for 7 years and in that time, have spent somewhere in the neighborhood of $10K. My issue is the Geek Squad counter employees. I sat there for 45 minutes without ever being acknowledged with a hello, we will be with you shortly , a nod ...nothing. This is what occurred: I sat thru extensive sales pitches for Geek Squads service plans to 2 customers dropping off repairs. Then the counter agent and 1st customer chatted about their children and what school they went to, (My presence has still not been acknowledged) what couple they had dinner with on and on & on over 45 minutes. The 2 customer had not been waited on either yet. By the way, I have a service plan and I was trying to use it, which, I have and paid a lot for already and here I sat. First, I was in the store to exchange an item. Customer service did that with no problems...we loaded the item in my car (in the loading zone). Secondly, I came back in to the Geek Squad counter to merely pick up a finished repair that they called me at home and said was ready to be picked up. While I continued to wait, the guy at the main entrance door walked over and asked me when I would be moving my car out of the loading zone. I said I didnt know, that I was still waiting to be waited on. I said I would move my car as soon as I picked up and loaded my repair. It was not my doing that it was taking so long. BTW, I am handicapped with arthritis. That is neither here nor there but the pain I was in sure added to my angst. I really think that Best Buy corporate should look into this store and make some changes. In closing, there is one fellow that is excellent on this crew, Eric, unfortunately he was not there.

Pat Fox

Tried to have my PC fixed with Geek Squad. We have an extended warranty on the PC and this is our 4th attempt to get the same issue repaired by GS. We travel in a motor home so we have been to 3 Best Buy locations before going to the Holland, MI store. I made an appt., and when I got there I was assisted by the most rude GS tech, or any tech, I have ever worked with. I couldnt even get his name because he wouldnt tell me, nor did he have a name tag. He said they dont wear name tags because all GS techs are generic and equal so they dont wear name tags. I will cut to the chase.....the tech was arrogant, didnt want to hear what our previous issues were in trying to repair the PC and basically chastised me at every step. When I tried to explain how we travel and and had dealt with the other stores, explaining they were flexible in having the PC returned to other Best Buy stores, he laughed and said no they wouldnt be flexible like that and in fact he insisted no Best Buy store (and their tech service center) would ever be that flexible. I explained (at this point heatedly) that what I was telling him was fact, not fiction, and he literally chastised me again. I couldnt believe it - he basically called me a lier. In the end I left the store, with my broken PC, swearing to never go into that store again.

miss momma

Customer care hotline refuses to help you. I was double charged for 1 purchased item, have been patiently awaiting a credit to my account. Was told multiple times it was being credited on different dates. Still missing MY MONEY. Called corporate number and was told there was no one there who could help me. Called back the customer "care" hotline again and no one will connect me to supervisor. I was offered an email address and when i said i do not want an email address, i want to speak to a supervisor i was hung up on. Horrible ,horrible unacceptable customer service. A complete nightmare. If you work hard for your money and care about it, be wary purchasing from best buy because when they take more than what you are supposed to be charged, no one will help you get it back. This is in no way directed to the customer service inside the Holland store.

Kamara Sudberry

I was simply disgusted with the way I was treated and disrespected by the managers at the Geek Squad (John and Victoria). Their company sent me a phone that wouldnt allow me to connect to Wifi, and then I was treated as if I had done something wrong. I was over talked and mocked when asking questions. I repeatedly asked what they could do to rectify this situation, and I was only met with "I cant do anything". They claimed they had no power to help my situation and wouldnt give me the number to the department who does. I will NEVER go back to this Best Buy. I felt marginalized and disrespected, and I cant believe that people so rude and unsympathetic work in customer service and even worse are promoted to a manager position. Do yourself a favor and drive to Grand Rapids. NEVER AGAIN!

Scott Welch

Im done shopping here. Confirmed they had a CD at the store, drove there, and they couldnt find it. Not a big deal, but this is the 5th time this has happened, and I dont shop there much. The guy told me its the stocking departments job to find the CD if i purchased online for in store pickup. Well buddy, where is that guy?Ive gone to get a new PlayStation 4 game that wasnt stocked either, and it was a popular title. Every other time I go there what I want isnt on the shelf WHEN THEY HAVE THE PRODUCT. No wonder Amazon is going to put Bestbuy under.

Andrew Lawrence

Tried to call about a refund that I have yet to see and spent several minutes on hold, only for the phone to ring and ring and no one picks up. Called again, same exact thing happened. Finally had to call the main help center and, of course, they outsource to some non-american country and you can barely understand the people you are talking to. All in all, reeeeeeallly frustrating, and now they are saying they cant find any information on my refund, and cant help me.

Ben Stryker

I was here trying to buy a nintendo 3ds and suddenly that one villain from scooby doo came out of no where. (you know the blue shocky guy?) well anyway he came in and started shocking customers. Lucky for us one employe quickly thought of a way to take out the electro man. He grabbed a fridge and though a big magnet in it. The shocky guy was pulled into the fridge and stopped dead in his tracks. This place is great when it comes to handling problems.

A Private User

Went to return my broken Xbox. I sat and watched them "test" a video game on it for 45 minutes they came to the conclusion that it was broken like I said. I received my new Xbox a week and a half later which broke in 3 days. After returning it they called to tell me the address they were sending the new one to. When i called back to tell them the address was wrong I got hung up on. Go to any other best buy.