Toys"R"Us Express

Category:	Toy Store
Address:	3445 28th St SE, Grand Rapids, MI 49512, USA
Phone:	+1 616-957-0400
Site:	stores.toysrus.com
Rating:	3.5
Working:	9AM–8PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 26

Malexb Burp

Anyone whos purchased a Medela breastfeeding product knows theres a disclaimer that says it cant be returned. Well, the Toys R Us staff apparently either cant read, or choose to ignore this disclaimer... they sold me a previously opened box of Therashell breast shells that had DRIED BREASTMILK ON THE INSIDE. Oh. My. Word. Good thing I checked the contents before driving all the way home. Thankfully, the customer service clerk shared my horror and let me do an even exchange for Softshells, which were miraculously new. Also, whoever designed the elevated stairway platform thing for this storefront must have been high on something.

I Meyer

Always understaffed: no people to help with during shopping if questions arise; customer service is mostly overwhelmed and understaffed as well - wished they would provide either better trained customer service personel or at least provide more personel. Although I do not care for the store layout on ALPINE Rd (much smaller, more cramped togetehr) I do very much prefer the friendliness of the service people and their efficiency

Betsy Baker

Excellent customer service! All of the employees we encountered were friendly and helpful, and the folks at the customer service desk went above & beyond to provide assistance. The service along with a good variety of products makes this a great store for toys, games, and more! Well be back soon........

A Private User

This store is a disaster. It is currently under a remodel. When I stopped there most of the lights were turned off, and this was at 2 P.M. in the afternoon. Also impossible to shop store. Entire store condensed to half of building, some aisles barely wide enough for one cart to fit.

A Private User

It is newly renovated and is a great store to shop in. Customer service is great and willing to help you. Everything you need for the holidays for your kids are right there. Its a must to go place if you are looking for toys.

A Private User

The shelves are bare and what is there is a mess. There is stuff all over, you can hardly get through with a cart. very in organized place......very disappointed. Order online before you waste your time driving there.

A Private User

Horrible customer service, no people at the register- long lines,one cashier- customer service ignorant and unfriendly. Every time the same -also it is a15 min drive I much rather go drive all the way up to Alpine Rd

sheldon cooper

Selection is good. Staff is either stellar or terrible depending on the day. Cant blame them since they work for a HUGE corporation

S-

S-P Townsend

Great selection of toys (no surprise). Difficult to find the one item you came there for. There is rarely more than checkout open.

Thuyuyen Phan

Never come back there again . When you buy it you can not return if you dont like it . But they dont tell you before you buy it .

Kindra M

Standard Toys R Us, there was a nice staff member that helped us, he got our sand for us and gave my kids free bracelets.

Justin Waller

Lots of toys, my kid loves looking around this place. Good selection of legos and just about everything else.

Jeremy Daugherty