DeMaagd GMC Nissan - New and Used Car Sales

Reviews 3

FE

fescennine *

Firstly, I would like to inform you that I greatly enjoy driving my 2014 Nissan Rogue SL. It handles smoothly on the roads and I have had no mechanical issues with the car thus far. I have owned my Rogue since October on 2014. It currently has less than 5,000 miles. Now, let me tell you about my extreme displeasure when it comes to dealing with your dealers and service centers. When I purchased my vehicle, I was originally quoted for a Moonlight White, 2014 Nissan Rogue SL AWD with the same VIN number as the car I currently own. It was a dream come true for me to finally have a quote for my dream car in the range that I could afford. I went to work that very day after receiving the quote and proceeded to get my loan approved and the check was delivered to me personally so I could go buy my vehicle. Well, turns out the sales rep was mistaken. The car he quoted me was not an AWD, it was a FWD. I was very disappointed in their error. However, they assured me that they would get me an AWD Nissan Rogue, 2014, at the same price they originally quoted me. This was from the sales rep that made the original error as well as his co-worker/boss. I was thrilled. To find out that they were going to keep their word and provide me with my dream car- I was positively delighted. My father was glad that the dealership was going to stay true to their quote and get me an AWD that the quote was originally for since it was an error on their part. We put our 500.00 deposit down and planned on going in the next day to see the car they found. Keep in mind- at this point I have gotten all of my financing set. I am dedicated to the price and car now. We go up the next day and they explain to us that they CANNOT get me the car I want for the quoted price. The “higher ups” won’t allow them to take the loss in order to get me an AWD 2014 Nissan Rogue SL which I was quoted for. The car which I had set up all of my financing for. After looking me in the eye and telling me that they were going to get me the car I wanted for the price they quoted. After two trips from Parchment, MI to Battle Creek. After numerous email exchanges. Clarifications. Work. Credit Checks. I cried. A lot. I was crushed. I was stuck with a loan for a specific amount that I did not have any leeway with. I’m a single mother. I needed a safe, reliable vehicle to transport myself and my child to work in every day. I was taking a huge step by buying a new car, because I didn’t want to get stuck with a lemon car by going the used route. I spent almost an entire year test driving vehicles and researching vehicles before I settled on the Nissan Rogue. With its high ratings almost everywhere I looked, and the way it just felt right during my test drive, it was just meant to be. I was either out a vehicle and stuck with a car loan, or I needed to buy the FWD 2014 Nissan Rogue that I was told was an AWD originally. So I just sucked it up and bought the FWD. I rationalized to myself that I had always had a FWD so it wasn’t going to be any different driving wise during a Michigan winter. At least I had the car I wanted with the exception of the AWD. At least I could afford it. I settled. I should NOT have had to just settle. I am disgusted with the way the sales people have treated me. As though I do not matter as a Nissan customer. I enjoy driving my 2014 Nissan Rogue, but I will never recommend a Nissan vehicle after how I have been treated and what I have had to deal with.

JE

Jeremy Kanaga

Matthew and James DeMaagd, I am writing to you because I am a customer of yours and I feel that you should know a few things from a customer’s view point. I brought my vehicle to your GMC Service Department recently on 8-5-13. Mind you that I bought the vehicle from a competitor in Battle Creek, and feel that there service department was way under par and borderline criminal. There are many places to bring a vehicle for service in this town, unfortunately there are not many great places to bring ones vehicle to. I am compelled to tell you both that my experience at your GMC Service Department was perfect. The Service Manager Douglas Baker was professional, courteous and prompt. I could tell he runs a tight ship and customer satisfaction comes first before anything else. I am in the customer service business and there are few people like Mr. Baker out there in the customer service world. You both are fortunate to have him on your Team. Please take great care of him and show him the same employee service he gives to your customers! I normally don’t write letters like this because I feel that people should take pride in their work and just give a 100% of themselves every day at their work. But this time I am compelled to write this letter of praise for someone who went above and beyond his 100%. You can truly tell that Mr. Baker has a “passion” for his job and cares about “your customers”. I have told Mr. Baker that he has a customer for life. I will be sharing my experience with many others and highly recommend them to take their vehicle to DeMaagd GMC Service Department and ask for Mr. Baker there Service Manager, he will take great care of you. By the way in my line of work when I recommend someone or something, my customers and friends trust me for my advice and recommendations. You both know in a business world of customer satisfaction the return customer is your bread and butter. The relationships you nurture with customers is priceless. I am sure you both understand where I am coming from. Thank you gentleman and much success to your business with Mr. Baker on your team.

CE

Cecil Singh

I bought a 2007 saturn aura 14 months ago and that car has so many issues the sales person who sold us the car (Tim marske) lied to us that the car was fully serviced. I had to change the tires, brakes, roter, new battery, remote (which was suppose to come with the car), new vipers, it had pending recalls that werent done in the car. I just hated how unprofessional the sales person was he did not sell us the car that was safe for a baby, felt very rushed. The service department is very unprofessional i took my car in so they can check the speakers they said they were blown but when I took it some where else they said they were fine just loose wiring. I feel like they provide a lot of false information and would not recommend anybody to buy a car from demmagd gmc of battle creek. I am currently still having issues with this car. I was a very unhappy with the service they provide. There was no inspection done in the car and I bought it at 90 thousand miles. It was not up to gm spec it was poor inspection done on a old car. Car dont start to have issues as soon as you buy them it simple someone isnt doing their job right poor management and poor service that all I have to say. I dont think I will ever buy a car from you guise and wont recommend you to anyone. If you did a 172 inspection why is it having 172 problems in the car that means your service department sucks. I have also changed all the sensors in the car withing the first month and you say you inspected the car it is a joke. These are not every day repair I put more money and time in the car since I bought it. I think all you did to this car is an oil change because I changed the brakes and the tires within the 4 months.