Tyner Furniture
| Category: | Furniture Store |
| Address: | 3900 S State St, Ann Arbor, MI 48108, USA |
| Phone: | +1 734-995-3900 |
| Site: | tynerfurniture.com |
| Rating: | 1.9 |
| Working: | 10AM–9PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–9PM 10AM–6PM 12–5PM |
Location
Photos 1
Reviews 6
DA
David Scheltema
Worst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring began to squeak. I called Tyners and they had their "expert" come out and fix the problem by installing additional braces for the frame as well as replacing the box spring. After about a week the noises were back and I called again. Tyners at this point became oppositional to my claim that the bed was making noise and sent a different team of experts out. This team of guys found that the previous "experts" instillation of the supports was installed incorrectly! They replaced the box spring and attempted to rectify the mistakes made by the Tyners "expert". After about a month the bed began making noises again —when I say making noises I mean that if I moved my foot to point my toes the bed would squeak. After calling Tyners and being told that they did not see any reason to refund the product they offered to send out their original "expert" the guy who incorrectly installed the bed slats. Moreover they over the phone admitted that it was most likely the bed frame. When I asked if they would refund the matress and bedframe they said, no, because their was nothing wrong with the bedframe, yet they had just said their was something wrong with the bed frame. If at this point you are confused as to their logic, it is not my prose, but their HORID customer service. After nearly four months of merely trying to get a bed that did not make noises they, upon threat of calling the hounds i.e. the newspapers and the Detroit media "rescue" teams, they finally refunded the purchase in full. Now I admit they did the right thing in the end, but four months of fighting for a company to understand that the product they sold you was NOT working properly, their home-visit customer service "expert" being incapable of properly installing bed slats, and their vindictiveness that these issues were somehow my problem due to a high sensitivity level should give anyone reason to NEVER shop at this store! They have nice stock, but if you even have a problem, such as them sending you a floor model when you ordered a new model —something they did to my 97yr old grandmother— or that the bed frame they sold you breaks a HIGH quality box spring, then you ought to NEVER SHOP AT TYNER Furniture!!!
EM
Emily Karakas
Stopped into Tyner in August 2016 to shop for baby furniture. We found what we liked, received a price quote, and told the salesperson we would order in late October, as we had to get rid of the furniture that was in the soon-to-be nursery and we had to paint. We asked the salesperson to please call us if a better sale came up before October. We did see that there was a Friends & Family sale that came up, so we called the salesperson, but the sale did not apply to our order. The salesperson very clearly knew we intended to purchase the furniture he had quoted us. We called in late October, but did not get a call back for a week. When he did call us back, we were told that the price had actually INCREASED. If we were very intent on purchasing furniture and were trying to get the best possible sale price, it certainly would have been nice to get a phone call letting us know that the price was going to increase. I put a call in with the store manager, but I have not heard back. Additionally, we were told that the manufacturer of the furniture that we wanted offers set pricing everywhere and does not offer discounts anywhere. I shopped around online, found better pricing, with an additional $150 discount code, and FREE white glove delivery. Very disappointed with my experience at Tyner, but in the end, they ended up saving me about $600 by forcing me to shop elsewhere.
A
A Private User
We tested the Sealy Spring-Free "river crest" mattress in the showroom at Tyners and loved it. We took delivery of the mattress with the same label but it was much firmer and roughly 2 1/2" less in height, (it should have measured 13&3/4 inches from bottom of mattress to top of of mattress sort of eyeballing the crest or crown of the middle) after a few days we called and they sent some one out to verify that the bed that was sent out was the wrong bed, which they did, and when they sent out the replacement it was identical to the one we had delivered initially so I sent it back. Tyners involved the Sealy factory and distribution rep. We were instructed that there is no problem with the delivered mattress. (WHAT A JOKE!) I waited on two different occasions for from 9-noon for deliveries and was with out a mattress (since ours had been removed) for almost two weeks. My frustration peaked and I insisted that Tyners or Sealy compensate us for the time lost and time spent without a mattress, instead I was told I could simply get a refund. I was NOT pleased with Tyners customer service. Poor management and poor customer service.
A
A Private User
Tyner Furniture has Very poor customer service, the guarantees are not kept and the return process is awul.
We bought a Young America desk and hutch for our daughter for Christmas. The sales woman, Pat, said it would be delivered before Christmas; she had even called the manufacturer to make sure. To have the desk in time, we paid extra money. The desk was delivered 10 days late.
We didn't make a big fuss about the delivery being late because we liked what we saw in the showroom and were expecting a beautiful desk. When the desk arrived, it was not like the products we saw in the store. It was poor quality and the finish was chipping. We called Tyner to return or exchange it and spoke with Jean, a manager, who said it would cost over $400 to return. There was no exchange policy in place to meet unsatisfied customwes. Needless to say, we are VERY disappointed with the customer service and quality of the products at Tyner Furniture.
CH
Christy Yost
We bought a large Smith Brothers sectional, a custom table and set of dining chairs from Tyners in Fall 2015. Shopping for each piece with a one-year-old was daunting and took plenty of time, but our salesperson, Ross, took plenty of time to make sure we got what we wanted. There was an error with the sectional pillows, but they corrected the error quickly without much hassle and even delivered them to our house so we didnt have to drive back to the store. Five stars if they had shipped all the pillows, which Im not convinced was Tyners fault. Staff was excellent. We have already returned to start shopping for our next piece of furniture.
JE
Jessica Johnson
Im STILL waiting for 2 black couches. I ordered them before Xmas and here it is middle of Feb and I am still waiting. I have not even gotten a call to say "sorry, here is the reason. We apologize." I had to call and all they can say is "its still on its way, they had to order the material." Its black fake leather. Wouldnt that just be one of the most popular types? This should not take this long. I will NEVER buy from here again. I received no apology, no phone call with why its taking so long, and no compensation. Dont buy from here!