Sprint Store
| Category: | Cell Phone Store |
| Address: | 16 William S Canning Blvd, Fall River, MA 02721, USA |
| Phone: | +1 508-235-1100 |
| Site: | storelocator.sprint.com |
| Rating: | 2.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM |
Location
Photos 1
Reviews 19
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Chanelle Venturini
I recently switched from Verizon to sprint to save money. Ive done nothing but waste more money. The people at this location failed to mention all the hidden fees, after declining insurance on both phones we were charged, they royally screwed up the plan...instead of the family plan which was suppose to be 149.99 they charged us each 90 bucks. When we called the hotline they claimed theres nothing they can do...ok...horrible customer service. She then passed us on to another agent who told us the same response. My boyfriends previous account was added on to mine and now they are saying that his account is in collection...? hes been making payments every month...sprint all around has horrible reception, awful customer service, and bad pricing with hidden fees. Once the contract is up we are absolutely going back to Verizon. I would NOT recommend anyone to leave their current provider.
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Jessica Menard
If you are thinking of switching to Sprint, DON’T!!! I switched when they were running the “buy out your contract” if you switch promotion. Well, I went in bought a phone, got a new plan and was very happy. Until I got a bill from my old carrier along with my new Sprint bill. I called Sprint that day to let them know, they said it must be a mistake but that they would take care of it. Well, they didn’t and the bill was reported as late to the credit bureaus and caused my credit score to take a plunge just as I was getting ready to buy a house. The bank says well since that is the only thing on your score we will accept a letter from Sprint with an explanation to overlook the score. You know I was on the phone with Sprint for 1 ½ hours for them to say we don’t give out letters like that even if it is our fault. ( they accepted no fault anyway)
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A Private User
I dont normally give ratings but this place got me real upset. I did not receive there full attention to my problem. When other customer came in that they knew they helped them first. At first they tried to help but once they couldnt figure out what the problem was they just kinda brushed me off. It seemed like they werent interested anymore and just gave me any story just so i could leave. Finally had to call Sprint customer service again to finally get a legitimate answer to my problem. Took calling them several times also. Overall poor problem solving on both the stores part and Sprint Customer Service. In the end Sprint Customer Service Solved the problem not the store.
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A Private User
after spending over a $1000 DOLLARS IN PHONES and accessories. My family wanted their contacts swapped from old phone to the new phones. simple Right? WRONG . Walking into the empty store my family was rejected this service and young man at the store wanted $15 dollars per phone for this simple service I received free, The overall experience was POOR to say the least. You are WARNED. This store has Horrible lazy and incompetent employees and service. We called Sprint and were told this should have been performed for free.
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A Private User
Horrible Service. I did a factory data reset on my phone and ended up losing my contacts. I ended up going by the fall river sprint to retrieve them and without even looking at the phone they told me there was nothing they could do. I went to the Sprint in somerset and they fixed it in 5 minutes free of charge. I would never go back to this place.
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David Pitts
Salesperson Fern should not be working with the public. Rude, ignorant and totally unprofessional. Apparently unfamiliar with the words thank you. Clearly has not had even the most basic customer service training. Id drive 50 miles out of my way to avoid this store and their incompetent salespeople.
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Michael Amaral
I have nothing but good things to say about Sprint as a phone company, however this store should be avoided at all costs. Like the other reviews I too had to deal with outright horrible customer service. Not only that, they will always try to sneak fees to customers that dont know better.
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Emily Braga
SPRINT IS A JOKE.. called this store 4 times in a row pressing a different number ext everytime and still no one picks up. also the greeting sounds like someone hates their job... IF U HATE PEOPLE DONT WORK WITH THEM!!!!!!!!
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Heather Martel
Lied to me about service and plan overall bill ended up being 230 a month returned everything and was supposed to receive all my money back and they shorted me 80 dollars. Calling corporate about this issue.
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Kathy Pereira
The employees are awesome, and always are happy to help. They go above and beyond to give the best deal and prices allowed. I highly recommend this store to everyone.
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Brian Levesque
The woman that took care of us was extremely helpful... She was very personable... Never been to this store but she made it my go to store for now on
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Brian Thomas
Eric at the Fall River store did a great job answering my Otter Box warranty questions. Very helpful. Keep up the good work.
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Nathan Freitas
Go up and above to get the problem solved and have great solutions for devices that fit your needs. 5 stars.
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Mike mac
This store is very unprofessional and just might steal your SD CARD if your not watching . Enough said.
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Bob Robillard
Bought my last 3 phones here, its usually pretty busy, but the service is fantastic
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Eric Stauff
Love that place so much! Very energetic staff that seem pleased to help you out!
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stormy sensation
worst reception cervice EVER dont trust sprint
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Barry Bostock
I called and there line was always busy....
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Eastern Fish
Always busy