Patagonia Boston
| Category: | Clothing Store |
| Address: | 346 Newbury St, Boston, MA 02115, USA |
| Phone: | +1 617-424-1776 |
| Site: | patagonia.com |
| Rating: | 4.5 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–6PM |
Location
Photos 100
Reviews 49
MA
Matt Dean
The staff there were extremely helpful and pleasant, even though I was not an easy customer to help. I had a giftcard to Patagonia and wanted to use it to buy a backpack, but the store did not have the two backpacks I liked the best from the online store. My top pick was not in stock when they went to order it to ship it to the store, so I ended up ordering my second choice to have it shipped to the store. A couple of days later, I was looking online and saw that the backpack I liked the best was available online, so I called the store and asked them about it. They were able to order that one for me and have it shipped to the store in a couple of days. I compared both backpacks at the store and wanted to keep my first choice, but to do so and apply the gift card to that one, I had to return both backpacks and then pay again for the one I wanted. It was a lot of work for the employees but they were always cheerful and pleasant. Ultimately, they did a great job making sure I got exactly what I wanted, even if it was a difficult process for them. I really appreciated that service and would recommend this store for anyone who is interested in purchasing a Patagonia product. This review is really for the service I received, but to speak briefly about the products themselves, they are expensive and very high quality.
KR
Kristen Dority
I just love this store. I mean the products are awesome but they have awesome people working here! Once I was browsing in kids section for a down sweater (for me because they are cheaper) and the sales person stopped by and explained everything and said I should totally get the kids one and save money! Haha. I ended up with regular womens bc it looked better. That same down sweater had a little rip and they repaired it in store in 10 minutes! Amazing. Totally worth the money.
BR
Brian Hoey
Always high quality, functional and stylish clothing. Customer service is exceptional. I have found that whenever there is any type of problem with any purchases, (which are few), that the staff is extremely accommodating with either replacing or repairing the item. They provide extremely durable, comfortable clothing that is perfect for living in the northeast. Their policy of guaranteed satisfaction surpasses any other clothing retailer that I have experienced.
KE
Keith Newburg
I have to say, I LOVE Patagonia!!!! This store is awesome!!! The whole staff is so helpful and they make you feel special. I had a problem with a jacket I bought last season. The staff told me it was no problem to return/exchange!! Now that is customer service!!!! Bottom line, you can tell the whole staff in Boston want to be there!! Go in for yourself. You will not be dissapointed. I have been a loyal follower for nearly twenty years:)
MI
Michael Kazin
I was at Patagonia with my grandmother who needed to buy a coat for winter she could travel with. They werent pushy and immediately found the perfect thing for her- very lightweight but warm. The entire staff was great. The store was almost empty (midday on a weekday) so we had two of them helping her out, chatting, and offered her water. Definitely check them out if you appreciate good-quality clothing.
OL
Oliver Ames
Patagonia gear speaks for itself and this store is filled top to bottom with the newest gear. The staff are INCREDIBLY accommodating, grabbing unreleased clothes from the basement for you to try or letting you use their clearly staff-only bathroom in the basement. Come here if you want Patagonias amazing gear with amazing service.
TJ
TJ Hubbard
We gave them a jacket to fix (for free), but when it didnt show up for 3 weeks instead of the one week promised, we learned that it had been stolen. When contacted, Patagonia apologized sincerely, refunded the full price of the jacket, and then gave us a 40% off entire purchase coupon. What great customer service.
JE
Jeff Berlin
Someday I hope to get there before they close at 7pm. Most of the other stores on upper Newbury St are open till 9pm or later. The three times I attempted to go, there were other frustrated shoppers standing outside the locked doors, so its not just me.
A
A Private User
The customer service here was exceptional. Every employee I interacted with was outgoing, very knowledgeable, and very service-oriented. While the merchandise is pricey, the iron-clad guarantee and focus on service make their products a very good value.
SH
Shawn Reeves
Its 20°F out but they returned their Primo down jackets to the warehouse because "the season is over." Instead of a rectification, the salesperson told me how awesome the jacket was—touting what they dont offer is a bad sales tactic.
NA
Nathan Triepke
Great customer service! The guys here helped me out despite how confusing my situation was, and gave me something to make up for any trouble. Quality Lads here at Patagonia
MA
Maggy Luy
Very helpful people in the shop, a little less friendly at the cashier. Great product, have sales right now, and a lot of eco friendly and fair products.
DM
Dmytro Florov
Expensive, but worth it. Very helpful, environmental friendly and solidly stand behind their reputation and products.
JO
John Taplett
Fantastic gear that Patagonia is famous for matched with good customer service. Store is clean and well stocked.
JE
Jennifer Legaspi
Great store, but I had trouble figuring out who worked there because even the customers were wearing Patagonia.
A
A Private User
I REALLY like this place. Its a cool store to stop into when Im in the area to check out their latest wares.
NO
Nora Buffington
Pretty sure if youre a middle to high class kid youre required to love Patagonia. So I loved Patagonia
HO
Howie Levy
The best stuff, expensive but its well made, lasts forever and is warm and dry. A premium experience.
BR
Bryan Beirola
Great clothing at competitive pricing. I prefer their jackets over north face and ll bean.
AB
Abbie l
Staff was unattentive. I was ignored. It was if i wasnt there. They seemed distracted
JU
Junghoon Yang
Big selections on Patagonia clothes. Not a fan of the style,so I am a bit biased.
JA
James Dotimas
Great customer service. They also gave me tips on how to clean my Patagonia gear.
SA
Sam Agger
Great customer service, looked all over for a shirt and found a great one here.
BO
Bo Ye
Well stocked with the latest models. The staff is helpful and knowledgeable.
JA
Jacob Colbert
Lifetime repairs. Perfect for when your rabbit eats your possessions!
?
강인아
무난하다.
HE
Hein Roehrig
Friendly store for my favorite outdoor and casual wear.
MI
Mike Benge
Love Patagonia. They have an Elevator to the 2nd floor!
TO
Todd Garrison
A wide selection of Patagonia gear. Very helpful staff
TA
Tarek Shaath
Cool store with the most Patagonia variety Ive seen.
DA
David Morrel
Nice location on the Mass Ave end of Newbury St.
JE
Jeremy Sumner
Not sure the price/quality ratio is adequate
LI
Lindsey Koditek Hogan
Great selection and solid customer service.
CH
Chris Bailey
Friendly staff, great shipping experience.
NO
noah randall
great quality. great looks. patty-g swag.
BR
Brian Kearney
Unassumingly big store and cool staff!
OW
Owen Lee
Staffers are nice but few selection
DA
David Medford
Nice workers and great products!!
PH
phanthakarn tt
Nice clothing and friendly staff
BR
Bradley Vincent
Quality products. Helpful staff.
CH
Christopher Roland
Replaced my gear for free!
SA
Samsul Mahmood
Staffs are amazing!
LI
Lindsey Cohen
Great Selection
JA
Javier Garcia
Love this place
MI
Michael Lieu
Great service!
DA
David Brawn
Friendly staff
LU
Lucas Volle
Helpful staff
DR
Drew Gilmore
Clean store.
AN
anders Corbett
Quality
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