Category: | Jeweler |
Address: | 1802 Reisterstown Rd, Pikesville, MD 21208, USA |
Phone: | +1 410-484-3388 |
Site: | jbrownjewelers.com |
Rating: | 3.5 |
Working: | 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–7PM 9:30AM–5PM 10AM–5PM Closed |
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A Private User
POOR QUALITY AND HORRENDOUS CUSTOMER SERVICE (in my opinion). I originally wasnt going to take the time to post this, but now, 3 months after getting engaged, the baguettes on either side of my round diamond are BOTH loose and Im worried they are going to fall out any day. One is also chipped because it was forced into a setting that was slightly too small. Were going to have to buy a completely new setting (somewhere else!) and just trash this one since the two diamonds ARE indeed different sizes, even though the salesman rudely dismissed my concern that they looked to be different sizes as "No, they wouldnt put different sized diamonds in it." So heres the other UPDATE on my previous review: After our terrible experience in July, we didnt hear a word from the owner until 8/15/11 when he called my fiance and started off with what he felt were thinly veiled threats, saying "some might construe the reviews your fiance is posting online as slander and a judge might agree" and when my fiance asked if they were going to sue us, he said something like No, he was just letting us know out of courtesy. Newsflash: slander/libel is when you make FALSE statements that hurt someones reputation. Everything Ive ever written about J. Brown Jewelers is factual. After making these statements that we felt threatened by, the owner then said, "you sound like a reasonable guy, I wish I could make this better, tell your fiance to come back in and talk to me personally, and I can give you a good deal on wedding bands." I have no reason to think that giving this place a second chance would result in better treatment than I received the first time. Especially after I read the other reviews that are posted on google places, I wont be giving anyone from that establishment the time of day and if they have any more legal threats for us, they can contact our lawyer. Please note that I am following up on this matter with the Better Business Bureau and the Attorney Generals Consumer Protection Division and urge anyone who has had a similar experience to do the same. In my opinion, it is absurd that these people think they can treat others like this! I totally agree with the other posts that describe this as, in my own words, an unwelcoming environment where, from my experience, staff act arrogantly. You would think that when you’re dropping thousands on an engagement ring, you’d get pretty excellent customer service. Not at J. Brown!! My fiancé bought my ring there and the salesman failed to point out that there was a very visible natural inclusion (think large black dot that I could see with the naked eye holding my hand two feet from my face). Now, my fiancé did feel bad that he didn’t notice it when he bought it, but like I told him, any salesman who wants a happy/repeat customer would have made sure he was explicitly aware of the very visible black dot in the middle of their engagement ring! I noticed it pretty quickly (the very next morning) so we brought it in first chance we could (within a week). The salesman cleaned it for us, brought it back with the spot still there and said, “So I guess you want another diamond?” It seemed to me that this guy saw this as an opportunity to squeeze more money out of us because he brought out a nicer diamond and wanted $500 more for it! He also dismissed my concern that the two baguettes on the sides looked like they were different sizes until my fiance pointed out that maybe it appeared that way because they were not mounted evenly, which the salesman then agreed with and said hed get it fixed. Bottom line: FROM MY EXPERIENCE not only does this place have horrendous customer service, some of its products are inferior too. Not ONCE did this guy utter the words, “I’m sorry,” and he even seemed annoyed with us!
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Madeleine Foster
For those of you who have commented on poor service, you likely were served by the female employee. My fiancé was greeted by the male store owner/jeweler and said he couldnt have been nicer, or more honest about what he was purchasing. There is a reason the first thing you should mention is a budget. Like a wedding dress (ladies), it is first and foremost when selecting a dress. You may know what you have in mind style-wise however, if the salesperson is of good stature they are pretty much guaranteed to stay within that range. (They are going to know you wont be happy if you are brought out a $6k dress when you requested to stay under $3k; their goal is for you to spend money - however much that may be, and be satisfied with what you have purchased). A jeweler knows they will be ill thought of if they show you a 10k ring and your budget is 5k. Now, the reason they ask you to look at a diamond first is because that is the focal point of your ring and of course it will then affect the setting you are able to choose. You cant buy diamonds in a size or shape that wont fit into the setting you want and visa versa. They need to know the setting will support what youve chosen. My fiancé bought a gorgeous ring, and was asked up front what his budget was. Its not rude, its what they absolutely need to know in the beginning because they know you will not end up purchasing something if what youve viewed is too expensive. He actually went through the process with him and explained exactly what he was looking at and what he should be looking for. He then showed him two diamonds - one only slightly larger than the other, and one which had a small flaw. He said to him "Can you tell me/see the difference?" The answer was no! He ended up with the less expensive ring for almost exactly the same quality and size. It was the difference of about $5k!! Now, that all being said Ive also seen customers walk in wearing a t-shirt and shorts. A sensible jeweler is going to take one look at that and make a judgment call. Like it or not, the first thing any person notices is the appearance of another person. If you dont look like you are serious or, look like you wont be affording them much income, they are going to be less serious with you than if you walk in with a respectable manner. If you yell at someone with such an uncouth manner, youre not going to receive the same treatment as someone who is up front, direct, and has the proper attitude of someone who is clear about what they are looking for and serious about purchasing something. You dont walk into a jewelry store "just to look". Those are the types of people theyre going to ignore. You walk in with the idea that youre going to purchase something. If you dont happen to see something you like, youre more than welcome to head out and thank them for letting you view the pieces. If you just wander about the store, they are going to be discontent. I have had 0 problems with the quality of my ring, setting, etc. The negative reviews on this page seem to be arrogant, emotive, and self-righteous, rather than helpful and informative. All in all I love my ring and he had a very positive experience in the examination/purchasing process.
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A Private User
THEY ARE THE BEST! My husband and I continue to be repeat customers. First, Im surprised at some of the negative reviews. The owner is there all the time and will work with any customer, on any type of jewelry- engagement rings, trade-ins, new or custom made jewelery,- just ask. I continue to be a repeat customer for over 6 years. Let me tell you why... First, my husband got a truly incredible deal on a 2.2 carat diamond and platinum setting. When I say incredible, Im talking THOUSANDS and THOUSANDS of dollars in discount. It wasnt the first stone or even the 10th stone he inspected. Eventually, while discussing his price point and the 4 Cs of a diamond with the incredibly knowledgable group (especially the owner), he purchased the most spectacular diamond. Then it was time to pick a setting. They have the most amazing inventory, by the way! The platinum setting he purchased, just incredible. I wished I could upload a picture of this ring that JBrown jewelers helped my husband put together. I get so many, many compliments all the time. I love this piece. I mentioned the inventory for settings, INCREDIBLE! Even if you have your own stone, they will spend the time with you to select the perfect setting. For my wedding, they were even able to make, within a 2.5 week time frame, 8 diamond and gold necklaces for my bridesmaids. These were beautiful gifts, and the center diamond was .3 CT, classy, not too fancy. The price they gave me - unbeatable! Ive referred friends, and I have several other stories about how excellent the product, price, and service ended up being. If you explain what you are looking for, whether you are 150% sure or 0.5% sure, and are willing to ask questions, discuss options, you will be extremely pleased. I had a friend who spent $10,000k on an engagement ring. His fiance eventually changed her mind, and even though it was 3 months past the return point he had agreed upon with JBrown Jewelers, they purchased the ring back for most of what he spent. THEY WILL WORK WITH YOU and THEY ARE INCREDIBLY KNOWLEDGEABLE, especially Fred. I will be a customer for life! Even if you had a bad experience, go back! Im planning to have them make a necklace for me for Valentines day. I will show them what I want, which will include some of my own stones, and I will let my husband give it to me as a present. Even if he picked out something from there that I didnt like, I wouldnt take it out on him, because I know I CAN RETURN it!