Baltimore PC Repair

Reviews 6

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Macey Cozzolino

I took my laptop to Baltimore PC Repair on 11/18/16, after wasting two weeks of having it at Computer Clinic in Cockeysville, MD. When I went over to Computer Clinic earlier in November, I gave him my computer on a Wednesday and he didn’t email me with quotes of what the computer needed until 2 long weeks later and after doing an easy google search, it was obvious he was price gouging me in both parts and labor. Hector Lopez from CC quoted me: “I have the diagnostic and estimate to repair your laptop, Ive found a defective video cable, defective LCD screen and also the Hard Drive has errors but it is still usable (bad sectors on the surface). For an estimate, please see details below. Parts: - LCD Screen, $ 139.95 + Tax - Video Cable, $ 69.95 + Tax - Brand New Hard Disk Drive (500 GB), $ 99.95 +Tax <==> OPTIONAL Labor: - Screen replacement, $ 89.00 - HDD replacement, $ 159.00 <==> OPTIONAL” The “required repair” totals he quoted me were $298.90 before tax, with the “optional repairs” being $258.95 before tax. First off, I never even mentioned to him that my hard drive was having issues or was slow, second off I was incredibly frustrated that he took two weeks, tried to price gouge me, and when I got into the store to pick up my property he told me I needed to replace my hard drive or else it was going to die, compared to the email exchange saying it was okay but could get worse. This felt like he was trying to scare and intimidate me to leave my computer with him instead of going to another store, when I flat out told him I could take it somewhere else for cheaper costs. John from Baltimore PC Repair ONLY CHARGED ME $135 for PARTS AND LABOR. John also took one day to call me back and say, hey this seems to be the issue (a bad video cable), what the other repair tech quoted you doesn’t seem to be true, I will go ahead and buy the video cable with your approval and try that first since your screen seems to be fine and you haven’t mentioned any issues with your hard drive. The wait for the part to come in didn’t seem bad at all considering the repairs were happening around Thanksgiving and I knew he would be spending time with his family. As soon as the computer was fixed, he called me, I picked it up the next day, and the price was still only $135. John was polite, helpful, informative, and also fun to talk to. I didn’t feel intimidated or nervous leaving my computer with him nor did I feel like I would be ripped off, considering the other extremely positive reviews left for him. In summary, do not go to Computer Clinic in Cockeysville!! Hector Lopez will absolutely rip you off for both your time and money. If you are in Hunt Valley, Cockeysville, or Timonium, it is worth the drive over to Parkville to get your computer fixed properly and by a professional who you will treat you right. John is very easy to talk to and it is very easy to set up an appointment over the phone to see him at your convenience.

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Adrian M

I had serious issues with my Dell desktop computer freezing not loading programs along with a Microsoft word program the company failed to install as promised. What made me even angrier, the computer was fairly new like two weeks old. Anyway I later randomly searched for local computer repair service in my area, it was late Friday evening which most of them told me give them a call on Saturday if not by Monday the soonest they would be able to help. Finally I made contact with Baltimore PC repair, although it was slightly after business hours plus it’s the weekend the technician told me he’d be more than happy to help come over as soon as I can. Not only did he install Microsoft word full package at an incredibly low cost an excellent value, but he also removed thousands of viruses from my computer using an anti-virus protection now my computer works like new again a loads fast. I was very pleased with the service and I highly recommend Baltimore PC repair to be your computer repair service in the future. Don’t take my word for it, give them a call and you’ll see the respect this company display you will feel pretty much confident you made a good and wise decision by choosing this services. Great job!!!!!

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Marian M

My laptop was running very slowly and had internet connectivity problems. I searched for computer repairs on Google and, on the basis of a great many glowing reviews, made an appointment with Baltimore PC Repair. The reviews were right. When I got there, another customer was just leaving. He told me that he was a very satisfied repeat customer. John asked many questions to determine what was wrong with my laptop. He was able to repair it that day. When I picked it up, he told me that we might have to revisit the connectivity issue - he told me about a possible solution involving an additional part but thought I should try to see whether it was necessary. I took it home and tested it but the problem remained. So I brought it back and John added the part, all as part of the 30 day guarantee. Everything is working beautifully now! Im very pleased! John knows computers, he is thorough and a pleasure to deal with. No question that I would return if I needed help again. And I will certainly recommend him.

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Jeffrey Parkhurst

I arrived in Baltimore on a Sunday morning after a redeye form California to demo at a legal security techshow. When I tried to boot my computer, the error message said "no hard drive available". I began calling every shop in town that I could find and got no responses. I finally found Baltimore PC Repair late in the afternoon. John had me stop by his shop at 7:30 pm and diagnosed the problem (the hard drive was in fact DOA). He calmly told me that he could have a new hard drive installed, with a compete OS, Microsoft Office suite and security software, all by 8:30 the next morning. Good to his word, my laptop was ready for pickup that morning and I was ready to connect to the internet and demo my software. John performed above and beyond my expectations and he did it at a very fair price. No hesitations, call John if you want excellent service. He delivers!

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Eric Nicholson

I am a homeowner, moderate experience with computers, can swap out computer components and do driver upgrades, OS tweaks and am a go-to person for my friends that have computer problems. Bumped into a soundcard glitch I could not fix; so I researched local repair shops and found BaltoPCRepair. I walked away thoroughly impressed- he found/fixed the problem without trying to sell me hardware/software I didnt need, and turnaround time the SAME DAY with no extra charge. He also loaded several protection programs for me- I am a minimalist, and I intended to go straight home and take them off. After researching them, I left them on because they were the best system-care and anti-malware programs available. Highly recommended!

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Matt Shepherd

After reading the google reviews for Baltimore PC Repair, I decided to call for help with my laptop. I spoke with John, and after hearing about the problem with my laptop, John decided that it was minor enough that he could just give me free advice over the phone rather than having me come in and pay for his help, and I was able to resolve the issue. This impressed me because there arent many businesses out there that would be honest enough to just give free advice instead of encouraging you to come in and spend your money. Baltimore PC Repair will now be my first choice if I have any more serious computer issues in the future, and I encourage you to check them out as well.

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