CVS

CVS, 546 N Frederick Ave, Gaithersburg, MD 20877, USA,

Category:	Drug Store
Address:	546 N Frederick Ave, Gaithersburg, MD 20877, USA
Phone:	+1 301-948-3250
Site:	cvs.com
Rating:	1.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 11

Reviews 11

A Private User

We got into the store to print a picture from the SD disk from a digital camera in the afernoon of 6/28. The clerk at the photo/media section directed us twice to different machines for self service. The final machine he wanted us to use was not functional. At that point, 15 minutes have passed since we arrived. Then we were again directed to another machine and he claimed it would take a while. We finally went through the operation of the machine. And I told him that we would like to get the photo as soon as possible to get to an event at 5 PM in the afternoon about 10 minutes away from the store. With all this delay, he leisurely rang other customers up even though we were there all the time waiting. And when we paid for the photo, it took him about 5 minutes to figure out how to do it right. It was more than an hour since we stepped into the store that we got the photos. I have experience with other stores CVS or non-CVS such as Rite Aid. This type of service should not exceed 15 minutes top. We were disappointed by the service and had to rush through traffice to get to the next event.

Stephanie Viera

This is the worst CVS Pharmacy. I went to pick up a prescription and after waiting 20-30 minutes in line they said to process my new insurance card they would have to take another 30 minutes. They apparently are not able to run it over the phone prior to making you wait in line just to tell you that. Then I hand my card to the lady at the register and I tell her,"Can I trust you with this card?" She said yes so I told her I would be back later to pick it up and to please process it. Things happened and I could not make it back that night so I called today to ask how much the medicine for my son would be and they had nothing on my new insurance nor my card. Talk about careless. Then the girl on the phone is straight up clueless and giving me this sucks for you attitude. Definitely never coming back here. Good thing my 2 year old isnt asthmatic and desperately needing his albuterol.

Melanie Blankenship

They have misdiagnosed me multiple times, which has caused me to have scarring and infections lasting longer than should have if treated properly the first time. Ive missed out on a lot of work because they dont take their patients and their health seriously. One of the nurses laughed at my health issue as if it was a joke (she was very pregnant at the time and I felt like she was way past ready for her maternity leave). I went it to this one again yesterday for tonsillitis.. they gave me a test (which will show what antibiotics I need) and said I wont get the results for 2 whole days! My tonsillitis will be so much worse by then! I will have to miss more work..they are very slow with any sort of tests or diagnosing. I recommend just going to your primary physician because they are too unreliable here.

Pat Mar

Pharmacy tech Delores is incredibly incompetent. It ends up being an hour ordeal every time a refill is needed. Cvs claims to make things more convenient(isnt that what the c stands for?) But it is a drawn out hassle just to pick up a prescription. pharmacy tech Delores claims its up to the customer to make sure to call in and talk to a tech, after waiting on hold for 30 minutes, to fill every single refill in order to have the insurance prescription discount applied, even though the discount is already attached to the account. This is in addition to having to wait in line 30 minutes just to pick up a prescription. No other pharmacy does this! Then if you complain they tell you to go to another pharmacy. My family will definitely do just that. Now we understand why everyone hates Cvs pharmacy so much!

Anna Schlossberg

Pharmacy experience is always rushed by the pharmacist, long wait time, and long lines... No matter the time of day. Prescriptions take at least 5 hours to be finished. The straw that broke the camels back was when my doctor called in a prescription for high-blood pressure meds. The pharmacist kept saying 20 mins, after 20 minutes had passed. After waiting 2 hours, they decide to tell me they have run out of the drug and I must come back another day. I had to make a fuss for them to give a couple of pills because this medication keeps my heart beating normally.

Zachary Stein

With one or two expressions, the staff is extremely rude, disorganized, and lazy. The line to drop off a prescription has never taken less than 30 minutes and that seems unbelievably fast compared to the pick up line. Ive gotten the wrong medication, the wrong quantity, the wrong strength, and each time I had to fight with them to fix it. Yes this is one of the busier locations in the area and their problems might have a little something to do with that but its mostly from employee behavior. The majority of these people are lazy and ignorant.

Nina Logan

I arrived at the pharmacy at 11:36pm after being horribly mistreated at the CVS in Montgomery Village. There was a nice pharmacist there that took my prescription told me it was a 15 minute wait. It was about 10 minutes later they called me and went home. I have always been happy with the service at this pharmacy. It isnt always as fast as it was today but I always get good service and my questions are answered and if the prescription isnt covered they handle getting it paid for through insurance. I will always return to this pharmacy!

Joanne Gigliotti

The saff here is my favorite. They all try hard especially the pharmacy personnel.. So many times theyre understaffed and they still do their best to accommodate each person Ive been going there for many years and I just wish that the CVS management would give them some help in that store. Its like that in several other stores in this area, Employees dont have to tell you anything you could see how hard they work to do each more than their share. Personally ,I think they are top rate.

Yin Yang

Worst CVS ever, never had such a bad experience! The African lady working at the photo section is THE rudest and racist, never want to go back to this store ever again. Came here to pick up some photos ordered online with notification that my order was ready for pickup, when I arrived at the store, she told me she didnt have the prints.. and thats it! no apologies, no suggestions on what should be done to get the prints. Just rude, unprofessional service!

Désiré BANSE

Worst experience at any store. There is no customer care. I ordered some prints and went there. The person at the photobooth told me to go to the cashier who sent me back to the photo person. I asked him to check the order number. He just refused. I asked what do I know, and he replied that he doesnt know. I wont even talk about the 20 minutes I waited on thd phone to be connected to the photo service. That is not a way to treat a customer.

Miurel Lopez

Horrible experienced at the "minute clinic " This lady took 45 mins to tell me come back for an appt. the next day just because she did not want to stay passed over shift time. She made several excuses to not give the forms that need it to be filled out in order to get a physical. Speaking with supervisor and store manager was useless. They did not help at all. Note: when I got there the clinic still had an hour and a half before they close.