Staples

Category:	Office Supply Store
Address:	8168 Elliott Rd #1, Easton, MD 21601, USA
Phone:	+1 410-770-3839
Site:	storelocator.staples.com
Rating:	2.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 24

Reviews 22

Sarah B

If it were possible to give negative stars for the tech support, I would do it. The tech support was terrible and dishonest. My mother went to have her PC checked out, she was told that it needed a motherboard and that would cost more than a new PC and then proceeded to sell her a $300 refurbished laptop that barely worked. The $70 data backup was about as thorough as making a copy of the Documents folder and they offered no support to get the data back on her original PC (which they had already wiped) when she returned the laptop. End result, no computer, no data back up, and a lot of time wasted.

357turk

Having been a Staples business customer for 15+ years at other locations, this has to be one of the worst in their operation. Obvious lack of training, zero customer service or customer advocacy of any kind. It is poorly staffed, poorly managed, lines everywhere at the Print Center and Cashier stations. Lack of knowledge or understanding of their products. No one gives a concern. Aside from high prices, hard to figure out how they keep this store in operation ... no competition I guess!

Thomas Disney

Not the best place for service. Some of the salespeople are very knowledgeable while others are only trying to get a big sale. The last time I used the shipping service the person was rude and didnt want to be there let alone deal with the public. They need to really deal with their people skills. We do most shopping online rather than go into the store but at least this store is fairly close if I need to pick up something quick.

Sarah Mara

9/8/16 I asked Eric in Tech Support for help with my new Acer PC. I was having trouble connecting to my old printer and as well, installing Google Chrome. He was wonderful---so helpful, patient and courteous. I am immensely grateful. He was helping another customer at the same time, and that customer left saying, "Youve made my day!" Thats exactly how I felt, and at no charge. Thank you!! Sarah Mara of Easton, MD

S Smith

I have called several time in the past to get passed on to someone else.... wait..... have someone else transfer me..... wait...... then the phone goes to dial tone. The last time I was there, the line was backed up and there was only one person on the register. The manager came out and looked at the line then the person on the register and said he was going to the bank and then to lunch... what the what? I walked out.

A Private User

Because there are no other options in Easton with office supplies the staff & management have become very lazy. It is rare that a trip here is pleasant. It is more often than not an experience in slow motion. Staff that us unaware of people anxious for assistance or just wanting to pay for their simple purchase while registers are vacant. Watch out for competition Staples!

Donna Kibler

Was at the store in easton on April 21, horrible horrible, asked for help and waited for 30mins, asked the girls also in the photo area which were all talking on there phones, then they tell me the3rd not allowed to move from that area. Had 1 man there working. Never ever again and I will spread the news how horrible customer service is there.

insisfib

There must have been a change of Management 3 or so years ago... If there was a way to give this location a negative star rating, I would. Absolutely terrible across the board. If you need a staples, go across the bridge to Annapolis. The Annapolis location gets a 5 star, thumbs-up rating...!

Edward Stokes

I am done with this place. 20 minutes while copy girl is on the phone not head set, waiting on some man trying to make or send a poster you would of thought she would called for assistance, but I guess that would of been difficult as well. Not the first time this has happened.

Fred Hman

It seems they hire anyone to work at Staples. The majority of the time, im educating the employees about what i need. whether it be thermal paste or a circuit board. im usually receiving blank stares. Along with the long lines or no cachiers shopping here is a a chore.

Liam Grant

Big selection of chairs and desks, school supplies, and technology like tablets and computers. The people are pretty nice, the buildings pretty clean, and they have a tech center thats pretty helpful, Ive used it.

A Private User

Service is always poor at best and then when you find what you need on you own they is nowhere to check out or the line is backed up though the store.

Jared Kilmon

I mean they exist not that their prices are comparable to anything you can find online. Shop online save yourself the cash.

Neoma Rohman

Meh. Better than no Staples I suppose. Online shopping is probably killing them so Im grateful they even exist.

Louis Hart

Went through process to diagnose computer problems. Found malware attached to security software and removed it.

Julie Hassett

This place is an absolute junk show thanks to its behind the curve technology and listless employees.

Julie Libby

This is a fantastic store where I can get help locating whatever I need. Very nicely organized too.

A Private User

Very poor customer service . technology department unorganized hard to talk to not reliable