Arhaus

Reviews 8

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Anne Brown

We moved into our new home in February only two weeks after our honeymoon. Immediately realizing we had a living room with no living room furniture, we went in search for the prefect pieces. I had bought two metal cabinets from Arhaus years ago. It was a great experience so we went back to look for what we hoped would fill our living room needs. Our store experience was fantastic. They were helpful, informative, and made it seem really easy. After finding out that custom upholstery had a lead time of two months at the least. We told them we didnt want an empty living room for that long so they showed us a couch set that they claimed was already in the warehouse. We placed an order, paying in full, in the store requesting items were shipped as they were ready-- we needed this ASAP. We were assured that we were a priority and someone would be pulling strings and updating us as they got information. Hearing nothing after two weeks, we called to ask about the order. They were under the impression we wanted to wait for both pieces to be ready before they shipped them, we reminded them we prefer to get this quickly so we will take what they have when they have it. Again, we were assured that we were a priority and things were being expedited. Arhaus was masterful in its ability to keep our money and our attention over three months without fully delivering. We were expected to trust the people we paid for goods would provide them. We believed that, for the price we paid, that we would receive a high level of customer service. After calling multiple times, speaking with the sales rep (who coincidentally left Arhaus during this time) and the sales manager we finally got one of the two pieces. There were snow delays and back log delays and every reason for a delay imaginable. I believe some or all of these could have been true but I definitely believe that more could have been done. After a series of pointed emails and asking for refunds, in April we were given a ship date for the couch of 4/22. I whole heartedly believe that if we would not have aggressively advocated for ourselves, putting pressure on the store and eventually store manager, that we would have waited until June or July for what we paid for in February. To top it all off, the couch was not in our home until 5/7. The delivery window they told us was 11:30 to 1:30 and the couch did not arrive until 4:30pm. We were not told about the change of the ship time until 2:30pm. I was a huge fan of this store and now a bridge has been burned. I will never recommend this company to anyone ever again and will actively deter people from buying anything from them. The shame is that is has nothing to do with the quality of the pieces and there were many other things we needed to buy for the room that I will, now, have to find elsewhere.

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Courtney Reed

Arhaus sells quality furniture but the customer service is suboptimal. The sales representative that we worked with was Charlee. I would stay clear of her! She is not knowledgable about the pieces in the store and is not reliable to speak to for any follow up questions you may have. We consistently received poor customer service when calling to check on the status of our furniture. Every representative told us something COMPLETELY different. In regards to delivery, please expect the worst experience youll ever encounter! The delivery company barely speaks English and NEVER arrives within in the delivery window. In our experience they arrived 6 hours later and damaged our walls of our new home. When we did receive our couch we were not satisfied with the style, design, and the level of bulkiness.--> and of course the couches are nonrefundable. Save your money and go to Crate and Barrel!!

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Kathleen Lavin

Worst delivery and customer service. First, I was never updated or contacted by the store to give me a delivery date. I called finally and was told that I need to pay the rest of the balance, which I did but why would the store not have called or keep me apprised of the scheduled shipping date? Next, the order was scheduled for a two hour window but the did not arrive. I called the delivery company and was told the driving was running late by over an hour but no one notified me. Since it was almost 6 p.m. I asked they delivery the next day but the trucks were all full. Finally, I called the store and asked for help. While I was waiting for a call back from the store, the driver called and said he was 10 minutes away - great! . 30 minutes later, no driver??? I called the store again and they had cancelled the delivery??? Do not expect ordering or delivery to be easy.

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Karla Aghedo

We had an amazing experience with Dan and Rebecca working to furnish our home. We needed to furnish our entire house, with a move across country, with less than 2 weeks until move-in day. Dan and Rebecca worked tirelessly (more than 3 hours after closing on a Sunday!) to help us find pieces we love in stock. With Dan focused on the design and Rebecca focused on the inventory and finish options, we felt like we were receiving customized customer service. We havent had such a customer-centered experience in a loooonnnnnng time. Arhaus Annapolis made a big furnishing project look easy - thoughtful and thorough but fun at the same time. We couldnt have asked for a better first-home furnishing experience. Thank you, Arhaus Annapolis!

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David Sampson

First time we ordered a sofa it took 13 weeks instead of 8-10 which is what the store said. We ordered the matching chair at the end of December. Three weeks later Arhaus calls to say that the fabric is out of stock and wont be available until May, which means the chair wont be ready until the summer. But since we have to wait so long they will give us another 5% off. When we asked if the order could be canceled they said no unless we were willing to accept a 50% refund. We said the chair isnt being built so why cant the order be canceled. Sorry, thats their policy. This is the last item we will ever order from Arhaus. Terrible delivery time and horrible csustomer service.

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Jane Beard

Exceptional customer service! The people who work here have trained eyes, and will give you great advice to fit all budgets, They will push you to try something new (for you) and supply any information you need about the products they offer. One of the reasons I love Arhaus in general is that they stand behind their products. The people who work here will give you great design advice as well.

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Johonna Higgins

We bought our couch a year ago and it still looks brand new. It is comfortable, stylish and very well made. The service was amazing and we will definitely be purchasing from them again.

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John Skalstad

My salesperson Kristy is exceptional. I ONLY work with her. A real professional

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