Hertrich Ford of Easton

Category:	Ford Dealer
Address:	9617 Ocean Gateway, Easton, MD 21601, USA
Phone:	+1 410-200-9789
Site:	hertrichfordofeaston.com
Rating:	4.3
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–5PM Closed

Location

Photos 60

Reviews 10

allyson spivey

The dealership seems great, until you run into an issue with your car. I purchased a lemon from Hertrich and awhile they did not have me sign a lemon law contract (which is illegal, mind you). They also made an "effort" to get me into a different car and said they were doing me a favor. Whew, big mistake. I should have never purchased from Hertrich from the get go, and will never do business with them again and will ensure that none of my friends and family waste their time here either. Long story short I purchased an escape from hertrich, each month for three months it was in the shop for this repair and that repair until the final one was the throttle body. Stuck on the middle of rt 50 without having a working gas pedal? Yep, I freaked out. Sure, this is perhaps no fault of the dealership but they did nothing but tell me Id have to pay 800 for a new throttle body, this fee that fee and the other. Needless to say I no longer felt safe in that vehicle and since it was a lemon, I wanted out. Hertrich told me I couldnt go to any other dealership because of my lemon ( a LIE) so I put on my fake smile and looked at other options that Hertrich had available. I ended up getting a 2012 ford Fusion which I didnt like at all (for what I was going to have to pay for it anyway). Overall Hertrich ran my credit 30 times within a weeks period of me purchasing this car because they kept saying they were looking for a better interest rate (after I had already finalized everything and had the car, knew what my payment would be, etc.) My credit score got hosed from this, and I had to go back into the dealership 3-4 times to resign paperwork. I went back to this dealership two weeks ago to cancel my policy for my extended warranty and gap insurance as I was pleased to go do business elsewhere and finally purchase a car that I wanted, not one that I was being forced into.

Billie Wroten

Finally a car place that can answer the simple question "How much does this truck cost?" We love "no haggle" pricing. Fast and up front. Mike Elliot was honest and diligent with every one of our questions. Doug Mummert is happy to explain their position and do whatever is within his power to do. Vince is a nice guy that gets the job done with no shenanigans. The finance guys were right there and didnt try any of the "good cop- bad cop" runaround that we have wasted days of our time with at several other Salisbury dealerships. We found a truck we liked, reached a fair deal, took a break to research it and attended a social obligation, went back test drove it, and bought it in less than 10 hours. It took me 3 months to buy my last car. Finally, when we went to finalise the paperwork, all of our numbers matched. No upselling and add-ons or mystery fees. First time I have ever left a dealership with or without buying anything, not feeling slimed upon or totally ripped off.

Kevon Bruce

This was the BEST experience Ive ever had at a dealership! I intitially went into Hetrich over an inquiry about the mailer i received. I had no intentions on leaving the lot with a brand new Ford Focus. Richie Shive, Bruce and Dave are miracle workers! They never forced my hand, they answered every question I could possibly think of, and they made me feel comfortable with trading in my current vehicle. They offered me above market value for my vehicle, and then they made sure my payments were realistic for my lifestyle. These guys werent sales people, they were REAL people. Having conversations about career aspirations and family dynamics while I test drove the vehicle were really genuine. I can go on about my experience at Hertrich, but you have to see it to believe it. If youre in close proximity and youre looking for a new vehicle, or even if you have an inquiry, just stop by, you wont regret it!

A Private User

If you value your time, money and vehicle do not buy nor have your vehicle serviced here, They are way overpriced, take too long to perform service and do not care about you or your inconvenience. Some Ford vehicles have an extremely bad engine design. Ford knows this but they take no responsibility and dont care that it cost owners $809.92. to have spark plugs and boots changed. After working with Ford for over a month and a half all we heard from them was yes, its expensive, yes we know its a bad design, but thats just the cost of maintaining a Ford.

Friday Reunion Committee

Bought a new Ford Escape from Hertrich Ford of Easton. Best car buying experience I’ve ever had. The salesman, Richard Shive, was knowledgeable, professional and patient. Found the exact make, model and color I wanted and had it delivered to the dealership overnight. Even gave me a fair price for my trade in. Vince handled all the paperwork quickly and efficiently. Love that they have a large monitor on the wall so you can see EVERY detail of the transaction. I highly recommend the team at Hertrich Ford.

Lisa G

From the moment I walked in, until the paperwork was signed everyone was very professional and friendly. Bruce helped me find the perfect vehicle. There was no pressure or haggling. I told him what I was looking for, my price range, and he worked very hard to find me a vehicle I love! I would highly recommend Hertrich Ford of Easton to all my family and friends. Go in, talk to Bruce in sales. Give him price range, and the kind of vehicle your looking for. You will drive away in a vehicle you LOVE!!!!

Jared Nave

We recently purchased a used minivan from Hertrich Ford of Easton and loved the experience. Our salesman and the staff at Hertrich were very professional and helpful at finding us the perfect vehicle for us. They also worked very closely with us to stay within our price range, and we were very impressed with how easy the whole process was. We would highly recommend Richie Shive and the Hertrich Ford team when you go to look for your next vehicle.

Kristen Loetz

My husband and I had the best experience buying our new Ford Focus here. Vito was a great salesman who was incredibly nice and patient with all of our questions. They all worked with us to find the best deal and we couldnt be happier. We also had the pleasure of meeting the GM Mr. Starkey, and he too proved to be extremely nice and very helpful. Thank you all for such a great car buying experience, and for a great deal and a fabulous car.

Chelsea Sherman

I had an awesome buying experience here with Rich and Doug. I was looking to trade in for a smaller SUV, and they took the time to make sure I found the car I wanted. I ended up with a 2013 Honda CR-V that I love! They stayed late at the dealership in order to get me the best deal possible and even worked the next day AFTER the deal was already done to get me an even lower rate. This dealership rocks.

A Private User

Hertrich ford of Easton provided me with a memorable car buying experience!! Josh my salesman was very helpful and friendly. He was knowledgeable about the car and ensured I was given a good deal, with the assistance from Dave the general manager. They were able to get me the exact car I was looking for! Overall, I was extremely pleased with this car dealership and would recommend it to anyone!!