Friend & Friend

Reviews 9

KI

Kirstin Ouellette

I recently bought a bike and had problems with it stalling out mid drive. They came out and picked it up one day when I was stranded and the technician told me that he thought the connection to the starter was bad. A couple of days later it did the same thing after being "worked on for 3 days." Come to find out that I was told my bike had no problems but the technician felt bad cuz it was stuck in 6th gear and didnt want to have to tell me. The technician lied to me and kept my bike for days to pretend to look at it. When I spoke with them again the second time it died they told me about the technician lying and not liking confrontation. As I got more angry the kid on the phone told me it was my own fault for getting it stuck in 6th gear on the highway. One problem with that...my bike has 4 gears and Ive never taken it on the highway. I had 3 different people say thats what I did to it. Not only that but the technician drove it on the trailer so how was it stuck in an imaginary 6th gear? Its been a joke since I bought it and every time I talk to someone they give me a different diagnosis. But in the end they always make it my fault. Never going again.

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JO

Jonathan Gerry

Great experience with a particular salesman, Connor. I bought my first ever "toy" just couple weeks ago. After selecting the 2016 Polaris sportsman 570, Connor made sure I was taken care of throughout the whole process. The Parts department and Travis are perfect, they are knowledgeable and professional. The one small issue I have had is with the service department when I called and asked for advise on a light system, I was essentially told that there is nothing I can do about it (he really just didnt know what he was talking about) rather than using his resources, he just stumbled his way through the conversation. This lack of knowledge from the service advisor is not a huge deal, I would just like a little more effort to answer my small question. Overall I am happy with the overall experience with Friend and Friend

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GE

Geoffrey Bergmark

New to the area and brought my bike in for a clutch repair. Told the service technician that the oil, clutch plates, discs, and springs were completely new. Was told no problem and they would take a look. Picked up the bike 4 hours later and was told the repair was extremely simple and quick, the plunger on the lever was misaligned. Clutch worked great. Shocked that the bill was over 200 dollars. I got the bike home and notice engine oil everywhere. Drain plugs were not tight, nor was the skid plate removed for an oil change that wasnt even required. Very shoddy work and there was zero explanation of the work performed and the subsequent charges. I havent been to a motorcycle dealership in almost a decade. Experiences like these confirm why. I will not be back.

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SH

Shawn Walsh

These guys rock! Got stranded out on the highway with a nail in the tire of my wifes bike on the way to Nova Scotia. It was late in the afternoon, Harley dealer had already told us they were closing, and they wouldnt be open again till Tuesday (this was Saturday). The team at Friend and Friend stayed late and waited for us to get there. Not just one, person, but three! They took the bike in changed the tire, and the price was great! I had ridden through the rain to get there and was soaked, the even greeted me with a dry shirt! This dealership is accurately named! They were very friendly, very helpful and they know customer service!!! Thank you guys for helping save our trip!!!

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NI

Nicholas Richmond

Very pleasant sales and service experience. Dan in the service department went above and beyond to fix an electrical issue and improve brake feel on my motorbike. He seemed genuinely interested in getting to the bottom of both problems and communicating the underlying causes. I havent had a major service with Friend & Friend, but they have happily accommodated minor services and are quick about getting the bike back on the road. The service rates arent cheap, but Ive been happy with the quality of the work.

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A

A Private User

I got some tires here back when I didnt know anything about tires. Turns out, the curvature is for touring. I have a sport bike. They will supply stuff, any theyre nice enough, but dont expect them to know anything!! Do your own research/homework first!!!! There are shops around that know their stuff, you just have to look a little further.

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DO

Donald A Fickett

Good place to do business friendly

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BR

Brian Markey

Superb service standards

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NA

Nathan Frace

Too expensive

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