Kmart

Reviews 5

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Brian ONeil

I go into the store today, and they have an entire rack of Dickies shirts listed as on clearance at $2.99. As I peruse the store before checking out, the stock is completely disheveled with items strewn everywhere. An older man passes by me complaining to his wife how bad the store is and frustrated he cannot find a single person to help him. There is no one in the changing room area, and no one at the layaway counter. The woman who is waiting there actually pulled out her cell phone to call the store to send someone back. When the announcement comes over the intercom, it simply says "someone to layaway", and is muffled to the point it can be barely understood. As I am looking over stuff for the next five minutes, I noticed that the woman is still there and no one has come to assist her. I go up to the front counter, and because I notice the tag on the Dickies shirt is higher than the sign over the clearance rack, it is the first thing I hand over as I explain that it was on clearance. The clerk scans it and tells me the system has it at a higher price. I explain again that it was on a clearance rack, and I even took a picture just in case this was an issue. She repeats that it is ringing up at at higher price. That she doesnt know who put it on the rack, but the system says it is higher. Keep in mind, it wasnt a single shirt on a rack full of other different shirts. Almost the entire rack was this shirt. So it wasnt an instance where someone just picked it up one place, and put it down on an unrelated rack. I pull out my phone to show her this is the case, but as I am doing so she leaves without a word. She comes back a few minutes later, and rings me up at the $2.99 price. I dont blame her, as she is obviously overworked. The entire time I was in the store I only saw six employees, and I am starting to doubt one was an employee, I think he was just an older man standing around the front door. The lady behind me stated that when she used to work at the store and lines were as long as they were at the registers, they would pull staff from the floor. I advised her there were no staff on the floor to pull. She looked around and agreed. The entire place was a mess. It appears that the store has been losing money, so they have cut staff to the bone. Since they dont have the staff, they cant keep up the store, price things correctly, or assist customers beyond ringing up their purchases. Because of this people dont want to shop there any more. And because they wont shop there anymore, the store will lay off more people. This is a problem in management and leadership at the store. As a result the store appears in a death spiral that it is doubtful it will overcome. It will slowly get worse until the store is finally closed. I want to shop there if for no other reason than to support a competitor of Wal-Mart, but I doubt I will be returning to the store. If you look at the attached picture you will see on the right is the shirt I purchased, along with the rest of the rack of shirts just like it.

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Vicki Hurst

Very disappointed with the customer service and professionalism, even by a manger. I went in on a Sunday around 1 pm. I walked around for an hour to find things that I had wanted to put in layaway. Go back to the layaway department and it is completely dark, deserted and theres a sign saying the "help" buzzer doesnt work. No employees to be found. So I go to the customer service desk and stand in line for 15 minutes. Mind u theres only ONE other register open and people everywhere, since supposedly only 2 ppl showed up for work. The manager walks by so I ask her if I can put a layaway in here. She rudely tells me "No the layaway is in the back but its going to be a while because the girl is busy up here." Ok fine. So I go to ask her if she can let someone know Im back there, because as I stated, buzzer doesnt work, and she totally ignores me, turns and starts talking to someone else. Now pissed I go back to the same dark deserted layaway department, walk behind the counter and set my stuff by a register in hopes itll still be there when I return a little later. The ONLY reason I went to this dirty over priced store in the first place is bc thats the only place that carried what I needed. I havent been there in years and now I see why.

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Shar Lynn

  On 12/24/15 Christmas eve, I went to Erlangers Kmart in Ky. I already had purchased my stuff online so I went to pick them up. Jewelry line was long but I stayed and waited for an hour. Was told it wasnt ready, to come back in another hr. Drove back to the store and was told my order was OUT OF STOCK!! Are you joking me? I dont care if its busy or not, you dont tell a customer their order will be ready with a bold face LIE. I was dissapointed with their lack of customer services and professionalism. Not even attempt to check after I told them I was instruct to come back!!! So I went in and bought the item twice just so I can have it for Christmas Day. Couple days later I receive an email informing me that my other order got shipped out and on its way!! Way to go KMART on employing Lazy people to handle your store on the hectic time of the year. I hated my experience and hope no one goes through it. Please retrain your customer service desk employees and managers to do better in their job!!!! I completely understand we all get short staff and hectic but my issue could had been handle differently then it did. Smmfh. Rate: zerO star

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Brooklyn Everett

Do not even think they deserve a one star rating...purchased a Kenmore vacuum cleaner and the Kenmore one year warranty that is to be honored at any Kmart.... well when I spoke with customer service employee first thing in the morning and told her that the on/off switch quit she informed me there was nothing she could do...mind you she didnt even look at it or even ask for any of my information...told me Kenmore would GA e to replace it... called Kenmore they looked up all my information and informed me that Kmart is responsible for replacement and they can look up my receipt and rewards card and warranty. So I call back again to Kmart and speak to the manager Billie who informs that she can not do anything and wont do anything. So needless to say I will not be purchasing anything from Kmart or their affiliates ever again... especially the Kmart on Dixie hwy in Kentucky...

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Ashley Flaherty

Staff is rude including managers. Need customer service training!! We went to the store to get screw needed items for vacation and I got a email that said 50% off all swimwear for family so we got what we needed and the total didnt sound right so when we got outside I looked to see what was priced wrong it was the swim wear we got for myself and my husband so I went back in to see if I could have it adjusted and the manager more or less told me I was an idiot and needed to learn to read store signs because the swim wear we chose was not in the same and that the email I got was wrong.

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