Ashley HomeStore

Category:	Furniture Store
Address:	1850 Scottsville Rd, Bowling Green, KY 42101, USA
Phone:	+1 270-781-6184
Site:	ashleyfurniturehomestore.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 1–5:30PM

Location

Photos 59

Reviews 6

Jessie Dillard

I have bought from them twice now. Both times they have messed up my orders and havent made it right. Last time, I was having my living room furniture delivered and didnt receive my end tables. They never called to let know about this. So I had to go a week later and pick them up myself at their warehouse. Because they were going to charge me another delivery fee for them. I gave them a second chance and bought from them again. My mistake! I ordered a bedroom suit, picked it up because of my last experience with them delivering it and received different color furniture. It was the salespersons fault for not ordering all the correct items but I still have to bring back their mistake to their warehouse? They did not even apologize for the mistake. Or would not deliver the correct items to me. The paper work they gave me STATES: "In the event your merchandise needs to be serviced or repaired, you will be responsible for transporting the products back to the distribution center.""" Right under the choosing to pick-up your furniture column. Nowhere does it say that if your items were wrong that you have to return them yourself to the warehouse!!!! They simply did not care for customer satisfaction. After the order is taken they dont care about you. In other words I WILL NEVER BUY FROM THEM AGAIN!!!! I ADVISE EVERYONE NOT TO BUY FROM THEM!!!

Sandy Hay

I will never again purchase anything from Ashley furniture. We purchased a Queen size sleeper sofa for $1099.99..first it took a month to get to us and then it was actually a day late as someone keyed in two trucks going to the same town on the same day so I had to wait and then put my neighbor out to accept the delivery as I had an appointment. Get the sofa and theres flaws in the material..loose threads all over and when I called and talked to "Ebony" she was going to send a rep out to "fix the material"..I said NO! I need a new sofa as I called this in less than 24 hours after receiving it. After numerous calls back and forth I finally was able to talk to Samantha and Shayna, and they did their due diligence and made every possible call and tried extremely hard to get this rectified. As of right now, the new sofa will be delivered 8/6/15, in hopes theres nothing wrong with this one as the delivery person is not getting out of my home until I examine this sofa with a fine tooth comb. Other than the last two ladies, I dont think Ashleys knows customer service or communication. This has been a total nightmare!!! In response to LS..my sales order number is 007535378, my customer number is..007535050. I hope this helps.

Abby Phelps

To whom it may concern and all consumers: It was my first time visiting this store, I have drove 50 miles one way to go to this Ashleys Furniture HomeStore. When I entered it was like a museum, there was no one around. I seen a girl way across the room in a desk, she did not bother to get up say, "hold on", wave, nothing, she just sat there. So my son and I stood there a while and then there was an elderly man with a blue tooth in his ear, he looked at us and kept walking. I hollered, "hey!". he stopped looked and continued walking. I yelled, "Hey!" again, louder and asked "Are you a salesperson?" he said "Yes, hes trying to find me somebody." I see no one anywhere in the store, I asked if he could help me, he answered "No, hes trying to get me somebody." I had 3,000 dollars on me to buy a bed, that turned me sour and I told the elderly man "I will spread the word on how bad this place is." I am handicapped and can not find anyone to help because I cant walk the store to find someone, he apologized . sorry does not work for me, the elderly man should of helped me. I do not know if they have a manager or owner but I can see this museum losing money. Its not handicapped friendly. 5/20/15

Rachel Hafner

Never again will we purchase from this individually owned Ashley Furniture store they have Horrible customer service! We recently bought a soaf sleeper and when we received it it had a hole in it on the head cushion. We also just had a baby so we asked if someone could come out to the house to repair it instead of driving it back and unloading it and being without a couch for a week and then having to haul it back to the house. It being brand-new it shouldve never come to us like that and they are not willing to make it right. I have emailed pictures and called three times and talk to corporate.They said it was a holiday weekend so they would get back to me and they didnt get back to me I had to call them nothing has been resolved and we are very displease. "LS" im not sure who you are but I would love a conversation with you my name is Rachel Lee on file my husband is Jimmy Lee if you think you can resolve this and make it right I would be more than happy to talk with you!!!! I feel this kind of customer service is just unacceptable for such a large brand/Corporation and for the amount of money we have paid for the sofa sleeper to get it customized with a sleeper in it.

Tammy Crisp

This was the first and last time that I ever purchase anything from Ashley Furniture. I purchased a couch, rug and pillow from them back in November. I picked up the couch, it was still in the full wrapping and cardboard, got it home and started unwrapping it and there was damage in 3 places. Plus it was like they knew it was damaged because there was a clear sticky plastic on those places but not on the other places. I contacted the store immediately and they wanted me to bring the couch back and wait for them to order another one which I told them I was not doing. Once they ordered the new couch, it was a month before it came in. The other things that I ordered on 12/11/16 have still not arrived, a rug and a pillow. I have been told multiple dates that they should arrive but still have not arrived. Once I receive these items, I will not purchase anything else from Ashley Furniture! Their customer service is horrible. When I call the store to check status they tell me to call the Guest Response Team and when I call them, they tell me to call the store.

Andrea Zirnstein

Never again will we buy from this store. We bought a complete bedroom set with a post bed, 2 nightstands, a chest drawer and a dresser. The first time it was delivered, everything was scratched and the dresser had a 2 damaged drawers because the 2 guys who drove the truck did not secure the furniture and it tumbled over and moved during the drive. A week later they brought exactly the same damaged dresser, scratched with the damaged drawers, but at least the rest of the delivery was o.k. The delivery guys stank unwashed and like they were partying the night before, I had to air out my room. 2 weeks later we got a new dresser, with only 1 drawer not working, but without scratches. Now we still wait for somebody to call us, and schedule an appointment for repair. I called the second time customer service today, because we havent been contacted by the repair guy after 10 days. I was told we havent been in the system and the second party did not know about us. Story to be continued......