Best Buy

Category:	Electronics Store
Address:	9301 Quivira Rd, Overland Park, KS 66215, USA
Phone:	+1 913-894-0055
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 8

Isabel Alexander

I do not recommend buying anything from this store that you may need to return or exchange. Extremely disappointed with their customer service. My daughter got a tablet as a present and after setting it up and downloading a couple apps to get it going, some of the keys wouldnt work, like the back button, it would do massive amounts of screenshots by itself and things of that nature. After checking a few reviews of the product I learned it was a common product malfunction. I called the store to make sure they still had it in stock, which they did, then proceeded to the store to make a simple exchange. When I approached the customer service counter, the lady took the took the tablet from me, looked it over and then told me to go find the replacement. After wandering around in circles for a while, because I could not find the tablet where she told me it would be located, I finally got the attention of one of the floor attendants, most of them looking around aimlessly and trying not to be approached, they did point me to the correct location of where to find it. I grabbed the same model tablet and proceeded back to customer service area. By this time there were a few people in line, so I patiently but frustratedly waited in line again. When I approached the counter again, I was told that they could not do an exchange and that I would have to send the tablet into the manufacturer. At that time I was so offput by this and both my daughter and I were sick of standing around so I took the tablet back and left. I dont know if its just me, but this seems pretty ridiculous considering the amount of frustration already involved with getting a defective product and then retrieving the replacement and then being told they will not exchange something that they had plenty of in stock. I plan to go back and talk to a manager about this. Way to turn a thoughtful present into such a pain.

Ryan D

Terrible. Geek squad and their supporting cast are amateurs. Was actually flat-out hung up on earlier today after getting two sentences into a conversation with what I assume was a store sales rep about being repeatedly transfered. 119th and Metcalf is a little bit better on a personal level - but be forewarned - never expect anything to be easy thanks to the bureaucratic structure of Best Buy. Much easier taking care of your computer problems alone and saving the money, I personally only attempted to work with Geek Squad because my store coverage (from when I bought the notebook - trust me, Id never even consider buying coverage from them explicitly) had not yet expired and I thought Id save myself from wasting time fixing a finicky OS X software issue. Joke is on me, I spent enough time being transfered to fix the issue several times over. Save yourself from Best Buy and check out slightly more personal businesses (Micro Center, hell even some Craigslist or locally advertised merchants leave you far better off) if you really cant troubleshoot your own problems. Only reason to visit Best Buy nowadays is to get a good laugh from looking at the vastly overpriced "Gold-plated monster cable" type of product they pride themselves on.

Se th

Decided to let geek squad install some audio equipment in my $30,000 Corvette. I came the next day to pick it up and it has been scratched horribly on the driver side door. Management responded quickly and currently waiting on their insurance. If the car is fixed promptly I will update this review accordingly *As an update to my review. I had to go through my own insurance and pay my $500 deductible. The insurance has offered to cover my deductible but I have not received the check in the mall yet. It took a full week to get the car into the shop and another full week without my car until the repairs were finished. On top of everything my Bluetooth kit they installed is not working properly. Im returning the kit and I will no longer shop here. I also own a media company and have spent a lot of money here in the past for personal items and company equipment. It would take a miracle to earn back my business as of now all Ive received for my time and inconvenience is an apology for my experience.

Lance Evans

Ok, first and most important....I love my new t.v.! Going in there i had it narrowed down to 2 different tvs. Ive never had a problem with pressure salesman there before. Last night was totally didnt. He kept saying if youre going to spend that kind of money you might as well spend a couple hundred more and get this one, or this one. Said hed leave us alone and think about it. ONE minute later came back and started at it again! I picked my t.v. (it wasnt up to his standards) paid. He was wheeling it out and yelled across the parking lot as I got into my truck to pull it upb "can you even call a Ford a truck?" At that point I seriously almost told him to turn the t.v. around and Im not buying it from a kid like you!

kcduct taper

I bought a set of speakers today and asked about price matching. They said they absolutely price match, so I showed them a link for the speakers I wanted for $20 cheaper a pair shipped. They looked it up and verified it and ultimately gave me bull excuses saying it needed to be from these certain sellers and that they wouldnt match the price with tax because some nonsense about tax fraud. I told them I didnt give a crap and bought the speakers from the (reputable) website I showed them. Ultimately, they seemed like nice people, but when it actually comes to buying a product, do your research elsewhere first. I now remember why I havent bought anything at Best Buy in years.

Rick Chambers

Was looking for another laptop after mine died. Prices were very competitive with other stores, even similar models online. However, We do allot of google products personally and when inquiring about chromebooks, both sales reps bad mouthed the chromebook. was wanting to put my personal stuff on a chromebook, maybe 2 chromebooks due to pricing and run my business on a new 500-1000 laptop, after the attitude the employees had, i ended up buying ZERO, when i was prepared to invest 1000 plus in my upgrades? If google only knew the distaste best buy reps have for the chromebook.

Steve Capell

I was told by a manufacture that my product is under sellers warranty for the first 30 days. After driving over to Best Buy and waiting in line I find that Best Buys warranty returns have to happen within the first 15 days. I have been working with the vendor and now the seller for several weeks now so on the way out I threw the remote into the trash! So much for customer support. Not sure who is at fault but the entire episode leaves the customer with the loss. I do know that I am not emailing or driving any where to try to find a fix with this problem ... I am done!

Ben Harris

They had what I wanted in stock but I had to go but because the website rejected my CC (worked fine in store). Then to checkout you have to click through sooo many prompts. Stop making checkout annoying and just take my money. I dont want to share money, I dont want a Best Buy CC, I dont want an email receipt, I dont want to join your mailing list that you select me to join by default, yes that is my total, insert card, sign here, that took forever. Oh and I was making two purchases on different cards so do all that again. Annoying. Super annoying.