MopedU

Reviews 7

MI

Michael Swafford

Worst service experience I have ever had. Last Friday I brought these bone heads in the service shop my Husqvarna Supermoto to have some tires I ordered put on. Now before I dropped it off I triple checked to make sure these tires would fit and they do. I made the appointment a week and a half in advance since I was told it would take an hour and a half and I have classes to get to and my motorcycle is my primary mode of transportation. Now I drop it off in the morning, first off the mechanics arent even in yet when I drop it off. When I come back an 1 and a half later they had just started working. I made the appointment 1 week and a half in advanced so that this wouldnt happen! Infuriated I stormed to my math class. I leave math still not having received a call and I figured well they must be done now. WRONG! I show up and Justin the mechanic starts making up some BS about how my rear tire doesnt fit. I tell him that I need it at least rolling by the end of the day even if they had to put the old rear tire on. I get a call at 5:30pm about how my front tube is dry roted (tire has maybe 5 hours of use aka about 500 miles on it) and he needs to order a new tube. Fine said it would be Saturday the next day. I get a call today (Wednesday) that its done. I go in thinking yeah I might pay for the front being done but nothing else. They try to charge me $160 ( and I thought the $120 quote was outragous) I argue with this guy for 20 minutes and get him down to $115. Still got ripped off. Now I have to go to Sun and Fun to get everything done right. The entire reason I even brought it to a shop was to get it done right and fast. Both of those things were not acomplished. On top of that its the worst customer service experinced i have ever had, I have never felt so disrespected as a customer ever! After Sun and Fun puts my rear on Im going to have some strong words with the owner. DO NOT GO HERE! UPDATE: 9/16/16. 2 weeks after. Went to Sun and fun motorsports today, took them an hour and a half to get the rear tire mounted and balanced no problem. Ive now learned the hard way not to try to cheap out on maintenance even when it comes to the simple stuff.

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David Morales

My daughter bought a 2015 wolf RX50 $1100 in July of 2015. Overall the bike, for the money, is decent, and the sales staff were friendly and professional. She had a problem with the battery going dead, but that was covered under warranty. Another problem with the bike is the low beam bulb burns out. Twice in less than a year. I also noticed that the engine was a little low on oil. So I called Moped U and asked if I should add the oil, or would the effect the warranty. They said they would add the oil no charge. The problem began when my daughter took it in to have the oil added, and the lightbulb changed. They talked her in to having the oil changed, which she agreed to. Here is what really gets me. They charged $71 to change the oil and lightbulb. $35 of that was for the oil change and it only holds about 2qts. There is no oil filter to change. In the realm of things, were not talking about a lot of money here. But still. were talking about a $35 oil change for a moped (not to mention the cost to change the lightbulb). So I called to express my concerns of the outrages $35 oil change for a moped. I argued that one can have oil changed on their car at Walmart, with a filter, for less than that. The owner wouldnt budge. He said they give courtesy calls, when oil changes are due, to all their customers. To me, Its not a courtesy call, its a business call. So my problem with Moped U is not the moped itself, but the maintenance charges for service. Maybe they should rename their business Moped SCREW U.

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Amber Mahoney

I recently went to MopedU to look into getting a moped to ride to and from school. The employee, Tyler, was so friendly and made me feel comfortable navigating a situation I am unfamiliar with. I had my father there to help ask certain maintenance questions, and Tyler had answers for everything. They explained before I bought my moped what I need to do in order for it to have a longer life, even explaining to my father how to change the oil himself if he wanted to. Lastly, I was very impressed with the way the staff treated me as far as not making me feel stupid for not knowing how to operate the moped (since I had never used one in the past). They never treated me like any of my questions or concerns were dumb, which is respect that especially as a lady isnt found everywhere. I highly recommend MopedU!

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Randal Jones

Great group of guys. All the best to them as they continue to have a great business. I caught a nail in the back tire of my Kawasaki Vulcan 900. It was a Sunday and I had to park the motorcycle in an off the road parking lot. The other motorcycle repair shops were closed on Monday, but MopedU was open. :-) The guys were very helpful, went and got the bike, investigated what was needed, called me, gave me a quote, did the repair, and even took payment over the phone so that I could pick up the bike after business hours. Way to go guys. Keep up the good work, and good luck with the business. You are doing all the right things!

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[email protected] Eclipsegsx

They dont even deserve this one star! Customer service was horrible! They treat their employees like crap (yelling at a employee while outside the store). Had to wait around for two hours for them! Then we made a deal over the phone before i drove a hour away they looked over my bike and test drove it. And said we have a deal and went in to cut the check and trade they changed their mind! Seems like a bunch of kids pretty much run the business. Good luck getting ahold of the owner also! Never is there and never answers his phone. Will never spend a penny at this place. And Id advise you not too!

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Carter Havekost

I had no previous experience with mopeds at all. They sold me a used one that was "ready to go and fully fixed up." A week later my brake line was weaker than it ever shouldve been. My throttle was like it had gum in it. My tires were bald which I hadnt taken notice to and now Ive wiped out twice. Go to Kellys Auto for a fair shake. They got me set back up and were much more straight up. Moped U just wants quick cash as far as Im concerned.

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Angie Frahm

Bought a moped from MopedU. Service was excellent. Tyler, our salesman, was very informative and willing to work out a deal for us. He was thorough and a good communicator. Diverse inventory helped us get just what we wanted for our tastes and price range. Looking forward to getting service done in future and recommend this business. Thanks, Tyler, for making this experience easy for us and enjoyable, too! :-)

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