Sprint Store
| Category: | Cell Phone Store |
| Address: | 701 S Duff Ave, Ames, IA 50010, USA |
| Phone: | +1 515-233-4311 |
| Site: | storelocator.sprint.com |
| Rating: | 1.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM |
Location
Photos 1
Reviews 15
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A Private User
I give this store zero stars. The service is awful. Even though I pay a sizable bill each month, when I walk in to purchase an upgrade, I am not allowed to do so without having my husband with me. They asked me for the password, which I gave to them. I offered to give them picture I.D. I told them to call my husband on the phone number they have on the account. No. I was alternatively treated like a criminal and a small child who could not do anything without an appropriate adult accompanying me. I am 54 years old! Asking my husband about his experience getting an upgrade a couple of months ago, he said that he walked in, was asked no questions and got his new phone. Our account has no authorized person. So, if I was asked for a PIN # or asked a question, he should have been as well. And he was most definitely not told that I had to be there by his side in order for him to get a phone. Although I appreciate the security measures Sprint takes, I think this went beyond that concern. I dont appreciate being treated as though I am not an autonomous human being. This is not the first problem Ive had with service at the Ames Sprint store. Normally, I go to Ankeny which provides much better customer service. (I had to give one star to be able to post.)
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A Private User
Im about done with Sprint in general. Tried switching my phone number from Verizon and ordered my new phone from Sprint over the phone. Got it a day later. Woot. Except the phone number wasnt transferred over, so I have no cell service. Spent 2 hours on the phone trying to fix it and being transferred from person to person only to be told I should go into a store to get it fixed. Fine. I get to this lovely store and the guy there told me that since I ordered it over the phone, they cant help me since theyre theyre third party. How is it this difficult to switch phone carriers?! Im trying to give your company money over another. Why are you making it so freaking difficult?!
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A Private User
Went in on 6/6/2017 at 7:15pm the store closes at 8pm. We were told they could not help us and that the store opens up at 10am the next morning. I work full time. That does nothing. There was only one person in front of us. I wish I could give zero stars bc there was zero help. If you cant help two people in 45 mins how do you have a job?! Whats worse is how apathetic and disinterested the staff was. I would keep going but Im going to put in the same effort their staff did.. none...
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A Private User
"Unlimited everything" may be great... but when I have no service everywhere I go, its hard to brag to everyone about my limitless data. When I asked a salesperson about this small issue, they responded, "Sprint is aware of their customers having no service anywhere, but they will get working on a fix in 2017 when technology like this is fathomable with such great coverage. Until then youll just have to keep bragging about your unlimited data plans to your friends"
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kitsep McCascal
Refused to sell me a flip phone. Absolutely refused. Guy kept trying to sell me a Galaxy S6, and absolutely wouldnt listen to anything I had to say. Rude, useless and flat out horrible. He told me I wasnt able to purchase flip phones from sprint dot com either, but I just ordered one, so add LIAR to the list.
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Christy Yang
the man who helped me was super nice and helpful! there were a few problems while switching service between phones but he did everything he could to help me! i would definitely give the service at this location a 5/5 stars.
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A Private User
Not owned by sprint. Avoid at all costs. The staff is practically useless. If you are with sprint the extra 30 min drive to Ankeny is well worth your time.
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A Private User
Really bad service. It took me 1 hour wait and told me they can do nothing with my phone and let me contact with sprint customer service on phone.
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A Private User
Completely lied to my son about the pokemon go code offer they have showing on their pokestop just to try to sell something.
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A Private User
Jordon was professional and provided great service. I highly recommend this store.
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A Private User
Waited for half an hour and told me they cant do anything. Useless piece of crap.
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A Private User
Eh...not a lot of consistent information. Staff is nice but was under-trained.
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A Private User
Helped me find a program to replace my phone at a resonable price. Thanks guys.
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Jordyn Achenbach
Only one employee working. Do not stop by if you have places to be!
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Kyle Heissel
Poor customer service, twice