Tree of Life

Reviews 9

CH

Chloe Bauermaster

Poor customer service, faulty policies, and no guarantee that your shipments will make it into your possession. I had an issue with my books not showing up about a month ago. I contacted the book store and they told me there was nothing that could be done other than sending me out an additional shipment at an additional cost to me. I learned that this company is utilized as a third party vendor and does not offer insurance on the shipments. Also, it does not offer a signature option to receive your packages/ shipments. Basically, there is no insurance or safeguard to guarantee that these pricey books will be delivered safely to your door. The company only uses the tracking number from the USPS and trusts that this is enough. When I contacted the company I spoke to a representative, and I was told that if the books showed up, they could credit my account or issue a refund. In order that I had my books to complete my school assignments, I purchased books at a much cheaper price from another vendor. In the meantime, my books showed up. Now, I have two sets of pricey books. When I contacted the bookstore to share the news , I was then told that there was no refund going to be issued unless it was a duplicate shipment sent by the bookstore. I told the representative in a calm manner, "Thank you. I will be taking this issue up with the school." The representative then hung up the phone and did not say goodbye or thank me for calling. Very poor and unprofessional customer service.

---

CI

Cindy Wilson

My experience with TOL has been nothing but terrible! The school I attend contracts with them for textbooks, and sets you up to receive them automatically. I realized before I got my first book that I could get WAY better pricing on Amazon ($98 for used, compared to $225 for the new one TOL was going to send me - you cant request used for your first class because they set up ALL accounts to default to new) I called to ask them not to ship the book, and was told they couldnt because it happens automatically and that the only thing I could do was to return the book once I received it. THEN when I called to ask how to go about returning it, I was told they dont accept returns. THAT was for my first class. The one thing that is nice is the convenience of automatically getting the right books, so I decided to give them one more shot. Today, I received the book for my second class - they charged me $120 for a USED book that I can buy NEW on Amazon for $103, AND they charged a $14.99 shipping fee for something that could have been sent USPS flat rate parcel for $7.20. And of course I cant return it! Guess who will be "opting out" of this service?

---

MI

Michelle Abbott

Really cant recommend this as I was charged a new price for a very used, ink written, three color highlighted Legal Terminology book which was $197.94. When I asked why that was so high for such a poor condition book they claimed it was only available in a new book format. Clearly mine wasnt a new book. Even funnier was that fact that the book did not match the class which was called "legal ethics" and this textbook was not relevent for the course as it was only on legal terms. I dropped the class when it became clear I had stumbled into an extremely dodgy scene. Expensive drop shipped books, very high book rates, very low buy backs as well as typos and gramatical errors as well as printing errors were found in textbooks. I was sold one additional book at $103.00 and when I called some 5 weeks later to sell back the book I was quoted $18.00. The book had an ISBN number price on it for $89.00 so I am not sure how it got to me some 40% higher. I will let you decide for yourself what is going on here... really a pity that it masquerades as a biblical institution.

---

SA

Sara Buck

I wish I would have used another company to sell back my books instead of sending them to Tree of Life!! The other two unnamed companies that I used were amazing. I sent a number of books back to TOL, because my school has a contract with them. It does make it convenient for students to receive them this way, but you definitely will pay for it. They refused three of the books I sold back to them, because they said there was damage issues with them. Most of these books I never even opened for class. I am very skeptical of their assessment of the suspected damage of my books in my case. If you want your books returned be prepared to pay $5.99 per book for them to ship them back. Or they will recycle them. LOL. Meaning they will still use them, but not actually pay you anything for them. Not worth it. I will never use this company for anything ever again.

---

AR

Arun Tikaram

I am a guardian of one of the students and her college has an agreement with this bookstore for textbooks. They are freaking expensive. On their homepage they mention this "Early on, local students and administrators came to us with a problem: textbooks were too expensive, and Tree of Life was selling the same titles for less." Which is just opposite to what they do. They make students life a hell if they want to return a book. They just do not take it back and talk about all the stupid agreement with the college. Even though we have selected a buy used book plan they never send you a used one and always send a new one for a ridiculous amount. If youre a student or a guardian and your college has an agreement with them I would suggest that you opt out of this. It will cost you a hell lot of money. You can easily get books outside for way cheaper.

---

LU

lucy delamora

This bookstore ordered a book from me on Amazon, received the book they ordered, then requested a refund and didnt return my book!! They got their money back and got to keep my book that I could have sold for over a hundred dollars !!! So unethical and messed up! I told them Im just a college student with $15 until next month and it had cost me $17 to ship. So I spent money to send them something, and they still won! So dont ship here! They rob college kids on amazon!

---

LI

Lisa Sylva

DONT sell your AMAZON BOOKS to this bookstore. I am not the only person this has happened to if you read the comments. They purchased my book and then over 2 months later said they never got it and asked for a refund. Amazon of course gave it to them and are making me pay for a book that I dont even have anymore. I also tracked this book and I know it was delivered. They are thieves and dishonest jerks. I want the money they stole from me back.

---

MY

MysteryLoves Company

Today I compared prices on a current textbook, and Tree of Life charged me $200 MORE than the most expensive price I could find at other retailers. Theyre ripping students off. I will NEVER get books from this place again!

---

AL

Alan Sun

Amazon Cheater. I am a victim of this Bookstore. The owner bought my book through Amazon and requested return. He got full refund, but never return my book. What a cheater

---

---