CPR Cell Phone Repair Indianapolis - Castleton

Reviews 6

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Danica Minor

Two iPhone 6 later and will never come back. Phone 1: had a small cracked in corner (less than 1/6th of the screen) and it was unable to make phone calls. While they were checking in the phone, the nice gentleman said they will call me for the diagnosis and cost. The issue was so strange, I went to ATT Store and called Apple Support but they were no help so I brought it in CPR to see what they can do. I asked again in the end, if they can call me before they fix the phone. NO CALL. I waited four days then I called them, they said phone is not ready I will call you tomorrow after I do a final check. On day five, I go to pick up the phone- they only thing they fixed with the screen. The screen wasnt even the problem so they take it back and I wait another day. Day six- the phone was kind of working but not really. So okay no luck with the phone-that is fine. BUT A) it should not take six days to fix a screen and ear/audio parts B) why didnt anyone call me? If they just called the next day and explained to be the problem and asked whether or not I wanted it fix. Phone 2: major screen damage but it was working perfectly fine before. For phone number 1, I had to pay for parts and labors (even tho it was still no working). The next day, I came in again to get the screen replaced on phone 2. Phone working great. A week later, out of nowhere the screen goes black with a small light down the screen and a little spec on the top. I was able to use Siri to call then an hour later the phone is completely black and dead. It was July 4th so everything was closed. Today (July 5th), I bring the phone back to CPR and my only option was to get another screen for an additional $35. No refund option. I wasnt comfortable leaving the phone in fear they will charge me more. Always busy. In the end of the day, a phone is just a phone. But the service and no refund/warranty sucks.

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Kelly Hinojosa

I experienced nothing but extremely prompt and professional service from CPR. The response time after submitting a free estimate request via their website was much quicker than competitors I looked into. Not only was the response timely, it was also detailed and already answered all potential questions I had, and included direct contact info. They were flexible and patient while I looked into other repair companies and changed my mind a couple times, and happily played phone/email tag with me. This level of service was maintained throughout the rest of my experience, whether it was in store or just during communication. I was especially impressed with the fact that the team members I dealt with in-store were not the same team members I was previously speaking to over the phone/via email, however, everyone was clued in to where I was in the process and no matter who I came in contact with, we were always on the same page. I paid to have the parts overnighted, (every single company I called didnt carry the required parts) and was informed as soon as they came in. Once I dropped my phone off that same day, the repair was completed in a matter of hours. There was a tiny glitch with the repair, and they had no problem fixing it right away (and with no additional fee). I cant say enough good things about the experience I had. Im so glad I now have a go-to company for any future phone/tablet repairs.

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Bradley Khon

very poor customer service...I dropped my phone off around 10 am and was told it would take an hour or so. I told them I worked all day and would stop back around 3-3:30 to pick it up on my break. I worked a 12 hour day and only had roughly 30 min to run over and pick it up. I showed up and they hadnt even started working on it yet. I couldnt leave the phone with them or else I would have been without till the next day.I would have gone somewhere else but they had to order the part and I had to put 50% down. I took it with me and returned the next day where they did fix it but no discount or apology for the delay. I had asked both days for the agent to talk to a manager about a discount but that never happened. I should have read reviews first. I gave 2 stars since the work seems to be good but after reading other reviews about the poor workmanship, Im not too hopeful and with such poor customer service I dont see the 6 month warranty being any good. ****update edit**** the manager contacted me and did offer a discount for the inconvenience. Phone has been great since getting it fixed so changed my rating to 3 stars. Front line staff are very unprofessional and it shouldnt take leaving a bad review to get proper customer service. Not sure Id recommend this location to anyone but if you do go, ask to speak with the manager only

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THE GREATEST

STAY AWAY SAVE YOUR MONEY.....They didnt even fix my phone right and it is almost nonfunctional without struggling for hours. They also offer you a warranty on what you purchased but if they break anything else you have to pay for it. Which means you might as well buy another phone when dealing with this business because it is a scamming business. They tinker and make problems until they squeeze as much money out of you as possible. When I picked it up the supposedly new screen i had ordered had a mark where it had been pushed to hard causing a jumping screen. I also am unable to use exclusive features on my phone because it wasnt done correctly. They also did not seal the bezel correctly and the sensor near my front camera has gone haywire ever since. Their service is horrible often being sent to voice mail and then receiving little information about your device. They also in store are lacking it takes to long for them to reach their customers. Also unless you badger them good luck on getting quality service. I have strong cell phone/technology knowledge and the only reason I didnt repair the phone myself is because I have a harsh college load . HORRIBLE BUSINESS WASTE OF MONEY AND TIME .

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Ariel Miles

I cracked my iPhone screen for the first time and just googled where I could get it fixed. I found CPR and sent them a estimate request on what it would cost to fix the screen. They got back to me in less than half an hour! Though prices are about the same as anywhere, I decided on Thai place. When I got there they told me it would be 45 minutes, but low and behold he came out in about 20! I was going to get a new glass screen protector from them also, but they happened to be out. So I had to come back next day, but because of that they gave me a big discount on the screen protector! It was a really great experience. I dealt with two different people and they were both very kind and new what they were talking about! I highly recommend going here to get your phone fixed.

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Daris Hopkins

My Samsung Galaxy S6 had stopped powering on, so I got an estimate and brought it in for the repair. Prior to the power issue, the glass on the screen was cracked, but the phone worked normally and the crack was barely noticeable with the LCD on. CPR broke the LCD, as well as the glass on the backside, both of which had been previously undamaged, and failed to mention this at any point. They then claimed that they could not repair the phone due to corrosion caused by water damage and told me I could come pick up the device, failing to mention a $25 dollar fee (apparently assessed for the labor that went into breaking my device.) until I arrived to pick it up. I am very displeased.

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