The Home Depot
| Category: | Home Improvement Store |
| Address: | 850 S State Rd 135, Greenwood, IN 46143, USA |
| Phone: | +1 317-884-3017 |
| Site: | homedepot.com |
| Rating: | 3.8 |
| Working: | 6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM |
Location
Photos 1
Reviews 8
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joe nolan
2/27/17 still no response, I can not believe Home Depot will not take care of this issue. we had our tile installed 10 months ago, I contacted Home Depot the same week, keep getting the run around. Its been over 2 months since they said we would be called by their insurance company. My tile is still popping off, carpet is ruined and my door frames are damaged, still no call? I keeping hearing ads for Home Depot tile sales, buyer beware! 1/9/17 we had our tile installed 10 months ago, I contacted Home Depot the same week, keep getting the run around. Its been over a month since they said we would be called by their insurance company. My tile is still popping off, carpet is ruined and my door frames are damaged, still no call? 12/16/16 after being told for months I would be taken care of on the crappy tile Job I get a letter from the fly by night installation crew "William Mccully Crew 2" letting me know they have no responsibility for the damage to my house or the tile that has been falling off since day one. What a hack company! I also was told due to the damage Home Depot insurance company would contact my. It never happened. 11/14/17 3 weeks, no return call. Home Depot will. Or address my issue. I have contacted store, district and corporate. Home Depot. has installed a horrible tile job, damaged my house and I cant get a call back. 11/10 Follow up, still have problems that have never been addressed, we can not even get a call back. I can not believe they trashed my bathrooms, door frames and carpet and I can not get a phone call. We hired Home Depot to install tile floors in both bathrooms. We should have known better after they did the estimate wrong and had to remeasure 3times. The installer was nice but the quality of work was unacceptable. It started with one of the tile installers not showing up, a 2 day install took 3days. I work out of town, when I got home I had the following issues; my carpet and wood floor had thin set tracked on a path from the garage to both bathrooms, my toilet was leaking and damaged the ceiling below, tile was set with a 1/4 variance in height leaving un even floors, grout was missing is several areas, the transition areas where the carpet meets the tile is uneven and ragged, and the unused material was missing. I called the store and asked the installer to come out last Monday the 4/4/16 at 10:30, I realized by noon I was on my own and started the repairs on my own. I had to get a larger wax ring and re set the toilets and replace the supply hose, paint the ceiling in the kitchen to hide the water spot, re grout the missing areas. (When I finished I found a few areas that the grout is crumbling, not sure what Im going to do about that) then I worked until 1:00am on the 5th shampooing the carpet and cleaning today wood floors. I have to get up at 4:30 am to drive to work in Chicago area to work, so no sleep for me on Monday night. I then get an email asking to let them know what issues I had so we could schedule a service call? I called and spoke to the store rep 2 times explaining the issue and drove over to the store to meet in person. I sent an email message back explaining the issues I had with the store installation, and a request for a partial refund as I spent considerable time fixing the installed tile and plumbing when the installer blew off Mondays appointment. We also had 45 square feet of tile sent to do the tub area with the delivered order, we had already purchased the same material and took it home, the extra tile is gone, no explanation, no refund . I feel like I paid a premium for very poor service, had material missing that I intended to return and was left holding the bag to finish the job myself. I have spent Tens of thousands dollars at Home Depot while building and maintaining my house over the last 18 years, if the do not resolve this issue to my satisfaction this will be the last money spent at any Home Depot. I am still waiting for a response to my last email. Not a happy camper with the Greenwood Indiana store!
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Ashley Fritts
I just want to inform others to be careful in choosing from Home Depot. I bought a washer and dryer June 2014. The dryer broke down almost 2 wks ago. I have been given the goose chase in trying to have it repaired. I paid for 5 yr protection plan and can NOT get a tech to come fix it! A waste of money! I will never, NEVER, buy from Home Depot again and will tell everyone who ask. I have called 5 different numbers, spoken to 7 people-you will get a call in 2 to 3 business days, sorry for the trouble. Really!!!!!???? This is a shame. Never again! Im at 2 wks waiting for a tech. Im going somewhere else! research other places before buying here!
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Justin Shive
We called ahead to ask about truck rentals. They informed us they only had 1 left at that point, and that it was first come, first serve. I got to the store in record time and asked the girl behind the counter about renting it, to which she informed me that it was being held for 20 minutes for a guy she had just got off the phone with. Needless to say, Im pretty pissed. I have always hated HD, but they are the cheapest hourly truck rental I could find on short notice. I will continue NOT shopping here.
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ralph ford
For a contractor, this Home Depot falls way short of professional service. With the staff and management that is in place, I have to think that zero training and supervision takes place. This store may prove acceptable to the homeowner looking for a key made or a bolt to fix something, but for a contractor, this store has no clue how to manage inventories, material loading, or special orders. You have to have pros to deal with pros. Lazy, unimformed retired people just arent going to cut it!
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Ashton Winstrom
Great selection of products and quick service. However, half the staff is very friendly and helpful and the other half behaves as though they want nothing to do with you and have no time to provide you with service. This would probably be a 5 star rating if not for the staff members that remind me of sullen teenagers. Let these guys go or give them an attitude check please?
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Jennifer Fitzpatrick
Awesome team! Called them about a Christmas gift for my dad because I live out of state and didnt want it being shipped to his house and him being able to see what it was right away. The team boxed AND wrapped it (in store ads) so he could pick it up and still be surprised! So thankful for their help!
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Joel Fedell
Staff is friendlier and more helpful than the location on Emerson Ave. We really havent dealt with many of the departments other than paint. The staff behind the paint counter are knowledgeable and available to answer any questions you may have with honesty.
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joshua schilling
Closed early today 1/8 for a company Christmas party. You know Christmas was 2 weeks ago, right? Had no idea until I got to the door and saw a hand written sign. Thanks I and quite a few other costumers in your lot will be heading to Menards.