Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	1317 Triangle Dr, Clarksville, IN 47129, USA
Phone:	+1 812-285-0505
Site:	storelocator.pepboys.com
Rating:	3.1
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 84

Reviews 7

Stephen Capps

On Sunday night I made an appointment (online) for my local Pep Boys store in Clarksville, IN. The A/C in my wifes car went out on Sunday afternoon, so I made an appointment for Wednesday, at 10 am. My wife is off on Wednesdays, so her car would be available. I checked the box for A/C service online, and added a comment saying that the A/C had gone out on a road trip back from Tennessee. I got a confirmation e-mail, and made sure it was on my calendar. Today, just before 10 am, I went to Pep Boys to drop her car off. After waiting at the desk for a few minutes for someone to come in from the shop, I proceeded to check in. The man behind the counter asked what name the appointment was under, and then asked what it was for. As I was explaining, he found the appointment and said, "oh, A/C." He then told me that he would not have a technician in who could do A/C work until Friday. I asked what the point of my having an appointment was, and he asked if I had called or used the online service. When I said online, he told me that that is why they prefer that people call to make appointments. I would have simply preferred that he looked at the schedule for the next day, and seen an appointment for A/C work. He could have then either scheduled a qualified technician, or called me to change my appointment. But allowing me to come out, on time, only to be told both that they could not do the work and that I should have called instead of using the online appointment service is lousy customer service. I had to go home and find another shop that could do the work, today. This whole thing was ridiculous.

Travis Lynch

When I get my car fixed from a bent interior tire rod, Im always cautious by car shops around my area. Went to Walmart first to see if they can do anything. They couldnt, so he pointed me to PepBoys and another shop. Since I had Pepboys back at my old home (Dallas, Tx) it was my first choice. The sale guys may have been in their mid 20s and a little hesitant talking to them, but it all comes down to the mechanic. The mechanic was polite, knowledgeable and quick to figure out what was wrong (bout 15 min). When it came down to money, not only were they the only shop that were less expensive (only check several shops around the area) but they also had some deals online. I believe paying 236$ was worth getting it fixed. It wasnt one of those things where you can hold off on fixing it. Gave them a chance and they passed in my book. But I always recommend checking pricing around the area for other people. Thanks Pep Boys

Rand Gilbertson

I see im not the only one that will never go back to pep boys. i dont see how they still have a business after seeing all the other reviews. i was quoted twice, by 2 different employees tht my subs and amp would b 150$ to put in and would only took an hour. i had all the wires and everythin was clean and rdy to go. whn i got there ( and i dont live in town or close ) thy said 300$ and 4 hours, plus a hour wait time to get to it. and i had an appointment. why i gotta wait? thn thy didnt even hook it up right and busted a peg behind my seat thy didnt evn bother to tell me about or replace. didnt hook up the capacitor either and rushed me out. wouldnt work with me on the price. said i can just go somewhere else. and i shouldve. never again will i go back. and i will highly recommend anyone i know not to by so much as a fuse from thr and make it a point to tell everyone wht crooks thy r.

Mike Griffin

Our Jeep broke down on the expressway this morning and we called Pep Boys tow service to pick up the car. This part was very good, however when they brought it to the store and they called me what I heard next, I could not believe. A heater hose had broken and they wanted $556 to replace it. Of course they had a long list of things they were doing along with it like flushing the cooling system but the bottom line was $556 to replace a heater hose. I could not believe my ears and got my car out of there. The actual ticket for the repair was $65 at another shop. Draw your own conclusions from this, I have drawn mine and Pep Boys does not come out looking well. What can they be thinking? I have gotten good service at a reasonable price there in the past but it looks like those days are over. Take your car to another shop that will treat you fairly.

Richard Jacobsen

I will NEVER go to Pep Boys again EVER! I told them that I was up until 3am that morning checking fuses, relays, and circuits as to why the heater blower would not work. They said "No problem. It will be $44.99 to diagnose the issue". That was around noon. Then at 5:30pm the service manager calls me and tells me the following: "My mechanic just got done checking all your vans fuses, relays, and circuits. Everything checks out ok. Now we need more time (money) to check for the issue. That will be $157." Really?? I told then TWICE I had already checked all the fuses, relays, and circuits!!! Yet they charged me $48 (and change) to check what I already checked, and NEVER even looked for the issue they were supposed to look for!. NEVER EVER AGAIN!!!!!!!!! What ripoffs! No idea how this place stays in business!

msbutler59

I recently had our #1, 2 and 3 cars in for the oil change specials and Summer Prep Maintenance at the Clarksville, Indiana location. All went very well considering they found a little bit of maintenance needing to be done on all the vehicles. I bought a couple new tires for my car, but still need A/C work, sway bar and outer tie rod ends replaced on another. Teddy, Manager helped me out on the tires very well and took care of an issue with wiper blades that come with the Summer Prep Package. Grainger and Rob and Tim and the mechanics who did the work also came through for me in my 2 days at their shop with our 3 automobiles. Pep Boys continues to be my garage of choice when I need something done in a hurry and get a fair price. 5 Stars again for this latest visit.

Steph D.

A Pep Boys mechanic FORGOT TO PUT OIL BACK IN MY CAR! They RUINED MY ENGINE! Then they replaced my engine with a junk engine and are now refusing to fix the ongoing issues that are occurring due to the replacement engine. My cars value has depreciated too, so I cant even trade it in for what it was worth before Pep Boys ruined the engine. I have been dealing with this issue for months. The manager of the store has been extremely unhelpful. He tried to lie to me on several occasions. The corporate customer service was good, but they still did not help to make this completely right. Do not trust Pep Boys with your vehicle! They cannot perform the simplest of repairs!