Best Buy

Reviews 3

A

A Private User

I saw online that Best Buy was going to do preorders for the iphone, so I thought why not? I wouldnt have to wait for it to come in the mail. My first few issues were not their fault and I recognize that – They couldn’t get in the white iphone, and they had delays in shipment, and I appreciated the calls that kept me up to date! That was the last time I talked to this employee unfortunately. The following day I received a message that they had received the phones, and to please call to confirm my appointment. I called and after the phone rang for several minutes I told the gentleman why I was calling and he didnt wait for me to give him my name before he hung up, so I called back to confirm my exact appointment was ok. I showed up at my set appointment to find out that they had received 12 phones and made 13 appointments, which they didnt realize until I showed up and they didnt have a phone for me. I was told that they had 2 people making calls on 2 separate lists, which they never compared. Ok, I understand accidents happen, so I sat there waiting for the expected response of "Ill get a manager", or "Im sorry" followed by the corporate line of reassurance. All I was told was that it wasnt something they could get from another store, so theyd put a note with my name on a phone for me when they came in. I asked when that was expected and they advised me to check back the next day. I was only offered in compensation for their mistake a 20% discount on an iPhone accessory. I had already preordered all of my accessories, and they had no response. I asked if I could get a refund if I found the phone somewhere else in the meantime and one employee said no, while the other thought they could. The next morning I called and spoke to one of the girls who had talked to me the night before. She said she remembered me, was polite, but no phone had come in. I understood there was nothing she could do about it. That afternoon I emailed the store manager to express how upset I was by this matter and I still have never received a reply. The weekend went by, so I called Monday and asked to speak to the store manager. He was busy, so I was given the mobile manager. Once again no apologies, and when I tried to explain, simply wanting to know what was going on and if I should go someplace else he snapped, "Yes, it was a clerical error and there are a lot of people trying to get these phones." I was livid! Its not my fault that they had messed up, and I was just looking for a polite professional answer, and some information on what I should expect! I snapped back that it was a clerical error that left me without a phone when I had done nothing wrong. He ended the call by telling me that he would call me when they got some in. I never received a call, and ended up getting one from the AT&T store. When I went in to get a refund from Best Buy there were 3 employees working, none of which knew how to handle the transaction. While one went to find out how I was told by one of the other employees that they had received additional 32GB phones, and they were immediately sold to those whod preordered! Throughout this entire experience there was never any sign of organization or professionalism. 99% of the employees I spoke to had no idea what was going on. I was left with no idea of how I should proceed, and when I tried to get answers I was snapped at. I would never recommend this store, as they took a process, which was supposed to be easier than ordering through Apple or AT&T, and made it 100 times more difficult! Employees didnt know what they were doing, and it was nearly impossible to receive help on the phone, or the phone would ring off the hook and never be answered.

MA

Mandy Raven

Best Buys customer service seems to be hit or miss. It seems to be related to what time of day you come in. I came in there looking for a tablet. I ended up talking to a guy from apple who talked me into an Ipad out of my price range. He didnt even mention that there were samsung tablets - which happened to be tablet for me. I had some questions about which samsung tablet I should get, but the samsung experts were not very helpful. I came in twice and the expert was gone both times. When I got her on the third time she answered all of my questions, but I later learned that she had answered one of my questions wrong. I also went into bestbuy to get my phone replaced. They could not replace it but the guy there said he could upgrade my basic phone to a smart phone. I was going to have to pay 50$ to get a new phone either way, so I decided to upgrade to a smart phone which was on sale for 50$. But- he says, you would probably like better insurance that covers a smart phone - I said yes I would. He said that the difference would only be 4 dollars. I said okay. But this insurance will still cost me 150$ to replace my phone if something happens to it. So I should get a good case, that will only cost me 60$. I said Ok, that sounds like a good idea. But, he says, this case will not protect from cracks on the screen. A screen protector will only cost you 20$. I say, well this is still less than 150$ to replace the phone so OK. Then, he says, I will need data. I can get data for only 20$ a month, but it would be better to go with the 30$ a month plan because it will provide 3 gbs instead of 300 mgb. I say, this is a good deal, OK. Then we check out. He mentions that there is also a 36$ one time upgrade fee. I say, this smartphone is pretty cool, OK. I came in there with a 50$ budget. I leave with a 150$ phone and a 36$ more expensive monthly bill on a two year contract. And then my mother hears about this cool 50$ smart phone deal, she calls about it. Turns out the guy wasnt allowed to upgrade my plan without my mother being there since she was the family plan holder. Opps. My mother gets her new smartphone for free.

A

A Private User

Ive gone to this Best Buy three times and almost every time I am harassed by a Best Buy employee if I know what I am buying. The first time I went I was asked if I needed help by four overly-eager salespersons. The only reason I went into the store was to get a flashdrive for my class and they kept asking me if I needed help selecting one, saying that I didnt need as much memory as I was getting (I am a comp sci major). It was a little annoying, but I just grabbed it and left. The second time I went into Best Buy was to get a headset for my xBox. I was looking through them and one salesperson asked if I needed help. I asked which was the most durable headset along with the best quality, and his response was "I dont know." Once again, I just grabbed the best one at the cheapest price and left. The third time I went into Best Buy was to take my HP Laptop to Geek Squad (the second time Ive had to do this) and one of the Geek Squad people was actually really helpful. He told me to go ahead and backup my files on my own so I wouldnt get a $100 charge. I did that, walked back into the store (because you cant do it on Best Buy property apparently) and gave it to them to fix. Then I went to the laptop section to buy a backup laptop, grabbed a PC that met my specs, only to be stopped by an overly-enthusiastic employee who asked if I knew what I was buying. Im am a little perturbed by the fact that I was one of the only customers that was harassed in this way, and I cant help but wonder if it had something to do with the fact that I am a girl. The products, however, work fine. Ive only had one problem with my laptop, but it is an easy fix. Really, it is like any other Best Buy.