The UPS Store

Category:	Shipping and Mailing Service
Address:	2758 US-34 B, Oswego, IL 60543, USA
Phone:	+1 630-636-9195
Site:	theupsstorelocal.com
Rating:	3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 6

Reviews 21

Christina Glover

stay away! I went there to ship an important time sensitive to a client. I am a photographer and needed to ship a fathers day picture / frame to a client. I shipped it on Tuesday UPS. I paid almost 40.00 so that they would package and ship it. $40.00!!! The guy assured me that it is worth the cost because they will take extra care. WELL, a couple days later my client called me because she received a anchor kit! They packaged the wrong item and shipped it to my client. UPS said the will track down the frame and eventually did saying they will deliver it but couldnt until after fathers day. WHAT A JOKE. I had to get a new print and frame on RUSH delivery inorder to ensure my client gets her gift in time for fathers day. UPS staff said they couldnt give me any refund except partial refund for the delivery on the first pkg. 12.00. Thanks a lot. I am out over 100.00 because your staff couldnt ship the right item. I will go higher and higher until I am compensated for your incompetence.

Cassie Pasulka

Terrible service. I went in to ship my bf, who is away at college, food. I told the girl there was food in the box that could fall open if not handled carefully, and that i would pay extra for fragile shipping. She said it was unnecessary and it would be fine. Go figure, when my bf gets the box 4 days later he cant eat any of it because it had exploded inside the box and made everything rotten. Thanks to the girl who was to worried about going back to mess around with her coworkers instead of helping me out. Youve lost my business forever.

Tara Heineman

This Place is a joke and ZACK the "manager" has no business having that title. He tried over charging me by $73 on standard UPS ground shipping and ANOTHER $30 for a 2x2 box and $36 for packing peanuts?!?!? When I asked him to explain the costs and why it was so expensive , he began to raise his voice and exclaim" Thats the price !! " THIS PLACE IS A SCAM AND ZACK SHOULD BE FIRED. STAY AWAY STAY AWAY !!!!!!!!!!!!!!!!!!!!!!!!

Jamil Noubani

I use this store to drop off my amazon sales, they dont care about packages even if it contains a fragile items and labeled with that. unorganized dont even respect old people, you also have to wait for long time. Last time sent with them a package it was lost and when I visited them asking about it, the said you didnt buy postage from here, you only dropped it off.

Kelly Hanson

UPS has the worst customer service in the whole world. its 100 times worse than the post office. The manager was the biggest flake you could ever imagine. Horrible with people and had no idea what was going on. DO NOT EVER SHIP ANYTHING FROM HERE!!! Trust me its the biggest waste of time and you have to drive to ADDISON to pick up a delivery!! HORRIBLE!!!!!!

Maribel Perez

Horrible customer service, I went in to ship a box to amazon and ship one to my sister and the owner put the wrong labels on. What was supposed to go to my sister he shipped to amazon and the box is lost and he is not doing anything to try and find it. He is very rude, I do not recommend you go to this store.

Rachel Matteson

I WILL BE BACK!!! I have only ever received the greatest care anytime Ive had to use their services. The staff was so patient with me and I received great customer service! My package was packed very nicely and arrived the next day with no problems. Highly recommend using this UPS location.

Paul Tomlinson

Fantastic. Easy in and out if you know what you are doing. I ship multiple packages each week through this store. Sure, sometimes there is a small line but otherwise these folks know what they are doing and Ive never had an issue with any package Ive shipped out from the Oswego, Il store.

A Private User

never found it . drove up and down 30 for an hour looking ... finally went to one over on 34 behind the starbucks ...... when i called the number , they said it was by the Kendell theater which is definately not where the map shows ... i have no idea how this is so messed up !

A Private User

The store is shown correctly on this map. It is located on the southeast corner of Rte 34 and Douglas right behind the Starbucks. The people there were friendly and helpful. It sounds like something has been corrected on their web site over the past 4 years.

Pennie Taylor

Terrible customer service. Wouldnt tape my box and wanted to charge me to cut the box down a bit to make it smaller. The owner "stopped running the tape deal"....what? Its UPS. BOXES. TAPE. MAIL. isnt tape included when u spend $3 on a box?

Briney Perrilloux

I received great service.The staff was very friendly and helpful. Store was very neat. I gave this UPS store 5 stars because it was the best customer service Ive received in a very long time. Keep up the great work!!

BARBARA DARDEN

The gentleman greeted me as soon as I entered. He noticed I had a big package and directed me to sit it on the scale. He finished his current customer and then he assisted me.

Rachael Temples

This store has had a complete turn around the last couple of months. It is very organized and the staff is great!

Mary Coffey

Friendly, down to earth owners. Assisted me with everything I needed

Folashade Lateef

Great experience, staff was really nice & helpful.

GG ahmed

Really weird and pathetic customer service

Farzad Khamissi

This store they have sucks workers

Tim North

Wait time is terrible.