Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	15341 South La Grange Road, Orland Park, IL 60462, USA
Phone:	+1 708-364-1680
Site:	stores.jared.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 29

Reviews 14

Erin Kasch

I had just a terrible experience here. I had to stop in to get my engagement ring cleaned and my fiancé and I decided to start looking at wedding bands while we were there. We looked in the cases, sat down, pointed and discussed rings for almost an HOUR before anyone behind the counter bothered to tell us that someone would be with us soon. As soon as we DID get a sales persons attention it was very obvious that she was distracted by another new customer looking to make an engagement ring purchase instead of just wedding bands. I left feeling very as though my money was no good there. Since my ring is from Jared Id like our full set to be too, but we WONT be buying from the Orland Park location. Terrible customer service and disrespectful to customers.

DS HS

Im only giving one star because I cannot post with ZERO stars. Horrible customer service. Consistently rude, sarcastic, snobby employees that show very little respect to long time customers that come to get their jewelry inspected and cleaned. They cut you off when you try to speak, they half-heartedly clean your rings and hand them back with finger prints all over them. You have to be on fire to get someone to help you or answer a question or get any type of service. Twice a year I go in for my jewelry inspection just to be treated like a lowlife. I will start driving to the Indiana location to get my rings inspected and cleaned from now on, these people act as if the customer is beneath them.

Alexander

Damaged my $13k watch when it went out for service. Had multiple issues. Didnt have my watch for almost a year after continuing issues with service. They say they sent the watch out to TAG yet I find it hard to believe given the condition it came back in. Manager had attitude towards me given my issues. But simple fact is I wouldnt be having issues if they didnt damage a expensive watch that just went out for an overhaul. Poor management and service. This store used to be good when it first opened. Would not recommend using them to overhaul expensive watches. Go find a family jeweler that will take care of your expensive timepieces and fix any issues the first time if they arise.

wiktor nowakowski

The manager Chris that works at this location is terrible. I have had two experiences with her and each time she has been rude and very unhelpful. After my fiance purchased my engagement ring from this location, I have had to bring my ring back 6 times for repairs in the last year... 6 TIMES. Within those 6 times, two of the times I have lost 2 stones. The manager Chris couldnt seem more bothered by me or my problem with the item we purchased from the store. My advise, go to a small business and someone who is interested in backing their merchandise.

David Rafukas

Worst place to buy expensive stuff there, poor management, we droped off two time peaces worth $8700 for cleaning, 12 weeks later nobody knows where they are!!! I was asking to speak with manager so Michelle pretended to be one. She finally told me she would call me back and pretendet to take my name down, after I spelled it I asked her to read it back to me to make sure she got it, she didnt even write it down! I called corporate office and they said Terry should be the manager there. They told me Jared will investigate what happened.

Jason Ball

As soon as they found out I was spending a ton the service went downhill. All of a sudden it was very pressured to hurry up and buy. I was never even informed of the price of the warranty plans that went along with my items until my card was already swiped. I was only told that that items had a warranty, but not the cost. Definitely the most uncomfortable jewelry purchase Ive made. Take your money somewhere that your business is actually valued and you arent just another sale for their paycheck.

mckit521

This is the worst jeweler I have ever been to. I tried them out and was so troubled after receiving the type of service I received. I would not step foot in this place again. THE WORST!!!!!! I purchased a piece of jewelry that I did not find out was previously worn and used until I tried to bring it back and they refused to take it (a product that I only had for 1 week) which makes me think they sell used jewelry without informing the customer. THE WORST!!!!

Kisha W

Loved Jared. Susan was very helpful to my husband and I in selecting and upgrade to my wedding band. I wanted to use my original solitaire so it had to be set. When we came back in to pick it up, she was about to leave for the day but stuck around to see how my new setting turned out. She was professional and patient throughout the process. It took 3 hours to place my solitaire, size and polish both of our old bands so it matched the new set. Susan rocks!

Sandi Scholz

Love Jared!!!! I recommend it to everyone whether you are looking for an engagement ring or a gift for a special occasion!!! Exceptional customer service. They helped my husband design my dream ring!!! It was perfect and couldnt have been more satisfied

Teandrea Brown

My first time! I was greeted at the door! The saleswoman was very helpful & stayed with me my whole visit. She answered questions that my mom had about her jewelry and I will definitely come back.!!

Sara Milligan-Zirngibl

I have purchased every special life event jewelry from Jared (engagement ring, Mothers Day gifts, christmas, etc.) and I am super disappointed they got rid of little girls/childrens jewelry.

Magdalena Las

Ask for assistant manager Dana. She has gone above and beyond for our shopping satisfaction. Everyone is so nice and so caring. Really happy with our purchase and our experience!

Jennifer Mallios

The staff was incredibly nice to me. They sized my ring while I waited, and did it quickly so I wasnt there all night. I love their jewelry, I will be back again.

Eric Wilborn

Friendly staff. Been going to this location for nearly 9 years and have no complaints.