Relax The Back

Category:	Furniture Store
Address:	2555 W 75th St Ste 117, Naperville, IL 60540, USA
Phone:	+1 630-527-1900
Site:	relaxtheback.com
Rating:	4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 68

Reviews 4

Jim Seidman

My wife and I made the mistake of buying a couple of very high-end zero-gravity recliners here. On the floor they had the Human Touch PC-410. We made the mistake of trusting the salesman that the PC-610 model would feel exactly the same, the only difference being that the PC-610 is motorized. So wrong... It turns out that the PC-610 uses a completely different adjustable lumbar support that is a rare utter failure on Human Touchs part. It is simply very uncomfortable compared to the padded lumbar on the PC-410. Their delivery service was awful, and actually assembled the chairs incorrectly. Combine that with the fact that one of the chairs had a defective lumbar support that would inflate to maximum size whenever the chair was not in use. I was soon in agonizing pain from trying to break in the chair, and actually had to see a doctor. To their credit, the salesman and a rep from Human Touch came out after a week and reassembled the chairs properly. But the lumbar supports were still uncomfortable, even the non-defective one in my wifes chair. The salesman suggested switching to a different pad on the chair. I drove to the store to try it out, and within 5 minutes was in pain again. He said it took time to break in a new chair, and I would have to deal with some discomfort. Ive already dealt with two weeks of pain from these chairs, so I asked him to just let me return them. The Relax the Back website talks about a 15% restocking fee, but the Naperville store has small print on their register receipt saying that its actually 25%. I even discussed the 15% fee with the salesman, but he was (by his own admission when I called him later) so focused on trying to get me to exchange for something else that he didnt even catch the mistake. Their computers werent working so it wasnt until I got home and saw the confirmation email that the salesman sent me from his Gmail account that I discovered the 25% and an exorbitant $145 pickup fee. I asked the manager, Michael, if he was willing to compromise at all on the fee. Since the salesman had misrepresented the product, and it had been misassembled, and defective, and caused me excruciating pain, I thought maybe they would do something in the interest of good customer relations. Michael was completely inflexible and unapologetic. I deeply regret doing business with this store. Dont shop for furniture here if theres any possible chance you might need to return it. Dont buy anything that doesnt exactly match a configuration on the floor. Dont trust their delivery service to assemble anything. And dont expect them to apologize for their mistakes, even verbally.

Ward Kelly

Great selection of zero gravity recliners and helpful staff. They have the best selection of chairs anywhere and must offer at least six different brands. We ended up with two matching chairs and they are the best chair that we’ve ever owned. All the sales people were knowledgeable and pleasant. It was a good buying experience. And the chairs really help your back.

MJ Norris

Outstanding Service I purchased a zero gravity chair 6 months ago and had a problem. I called Relax The Back to help and I had a new chair within a week. They worked directly with the manufacturer and I didnt have to call or follow-up with anyone . In todays world that is outstanding.

Joe Ladd

Great products and great service Evan was very helpful highly recommend! Keep up the great work guys!