Lemont Ace Hardware

Category:	Hardware Store
Address:	1096 State St, Lemont, IL 60439, USA
Phone:	+1 630-755-4670
Site:	acehardware.com
Rating:	4.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–5PM

Location

Photos 13

Reviews 9

Bob Pappas

I purchased a Weber grill and I asked for free assembly and delivery because Lowes offered this. I was told they will see what can be done, and they would get back to me. I paid for the grill and left. Approximately a week later I received a phone call asking if I could take delivery. I said yes, but no one showed up. Several days later I stopped in the store to get a status update. I was told by the employee that he has to make a phone call. After 15 minutes he came out of the back room and said it can be delivered next Monday. On that Monday, I received a call; and I was told I had to pay $50 for the delivery. While I didn’t care for the charge, I was willing to pay it because I usually try to support Lemont based businesses. So I offered to give them my credit card information over the phone. He refused me and said I could pay cash upon delivery, or I could stop in the store and pay in advance with my credit card. I chose to stop in the store, cancel my order and get full credit. Upon returning home I made a PHONE call to Lowes and used my credit card to order the grill for the same price Ace wanted, and I received free assembly and delivery. My issue is not the fifty bucks. It is the complete lack of customer care. It took me approximately 5 minutes to accomplish with Lowes what Ace could not, or would not, do in over two weeks.

G Grey

Nice people, but dont go there for keys to be made, unless you have all day, and a full tank of gas to run back and forth testing bad keys, because out of 12 different keys, only three worked on first try. The others wouldnt even fit in the door locks, as the blanks were totally wrong. Most of those screw-ups were redone at least 3 times. Over two days, four different staff members, none of them could get it right. Later learned from others in town that they have had the same experience with car keys made there as well. Best of all, when I asked for a free duplicate for all my trouble, I was told "NO".

Michael G

Nice to have a good ole fashioned hardware store nearby! Its so time consuming to have to walk through the acres & acres of isles in the big box stores before you can find assistance. ACE is THE place for me!!!

Les Bold

Work sends me to the hardware store and most the time I dont have a clue what Im picking up. Ive received great help every time Ive needed it and usually they arent too crowded so I can get help quickly.

DeutscherRitter 1

Its ok but the atmosphere is quite busy and there was good staff that said What are you looking for today? Really nice of Them!. Different than Europe.

Kathy obrien

Always very helpful when I go in there! Small store but they have everything!

Thomas Chlebek

Smaller hardware store but had the items that I needed.

Rick Hickey

A great family owned hardware store

carrie yi

Great service!