NAPA Auto Parts - Auto Supply Fox Lake

Category:	Auto Parts Store
Address:	22 Hillside Dr, Fox Lake, IL 60020, USA
Phone:	+1 847-587-1577
Site:	napaonline.com
Rating:	4.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3PM 10AM–2PM

Location

Photos 7

Reviews 10

Scott Kearney

Perfect Example of POOR Customer Service! I called the Fox Lake Napa to inquire about having some rear wheel bearing pressed onto the axl rods for a 1999 Jeep Grand Cherokee, I had purchased bearings and seals thinking I would be able to replace them without realizing that I would have to have them done at a shop, they told me yes they press them on and it would be 30 dollars a piece. When I took the items in and placed the bearings on the counter the gentleman stated that they do not press on other peoples bearings and tried explaining it to me as "would you take a Mcdonalds hamburger and grill it on your grill at home" Really! So I was frustrated as I left and made a comment on how everything is a pain in the ass know a days, the manager jumped up from behind his desk and told me to take my attitude somewhere else he provides parts not a service, it was very evident from the two gentleman there and no one in the store that they do not do alot of business. Needless to say the manager and myself continued to argue and call each other names. I then took the same parts to Antioch Napa and was told that they would press the bearing on but in his experience they would crack, he stated that even up till a couple of years ago he would tell people to buy the bearings at the dealership due to quality of the metals. He convinced me to get the Napa brand bearings. If the gentleman at the Fox Lake Napa would have just taken a better approach and have a little customer service they would have received my money, instead the Antioch Napa is the better place with at least 10 to 15 people working there all willing to help with great Customer Service!!!

John Miller

Good prices, plenty of parts in stock, knowledgeable staff. If what you need is not in stock, it usually can be available in 24 hrs or less.

Alberto Meneses

Se los recomiendo buen trato una excelente servicio

Aaron Trogi

Best place people actually know what they are doing and know exactly how to help me napa knows how.

Ken Hoxie

These guys are great and really know their stuff!

debbie benz

Very helpful people working here, thankyou

Drdan Kuffal

Great place. Honest, I love this place.