AutoZone

Category:	Auto Parts Store
Address:	14225 S Cicero Ave, Crestwood, IL 60445, USA
Phone:	+1 708-388-4918
Site:	autozone.com
Rating:	3.7
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM

Location

Photos 20

Reviews 22

Sarah Parchem

I went to Auto Zone to have them check my battery which the sign in the window says they do for free....After speaking to a man inside he tells me that he can not check my battery unless i take it out of my car, charge it, and bring it in not attached to my car because his reader that you can use when the battery is in the car is broken. He suggests I go to advanced auto parts down the road. They read my battery in under 5 minutes. Personally, if you have a sign in your window offering a service and your machine is down, perhaps you should post another sign. Then Advanced Auto Parts was out of the battery for my car so i return to Auto Zone because ive had good experiences there before. I was waited on by a different man who said they had the battery i needed in stock. It took him 15 minutes to find this battery while not saying anything to me but answering phones while another man sat there and did nothing. After finding the battery he tells me he will have someone else put it in my car. He doesnt ask anyone to put it in. So im standing there for another 15 minutes and he finally comes back and asks the man at the next register if he can put it in. The man says he can not put it in because he doesnt have the time. How do you not have the time if you helped a lady find windshield wipers. Its not a 40 minute wiper process. Sorry to ask you not to stand there and assist me. He then says they are short staffed and its only him and two other guys. The store wasnt that busy and it wouldnt of hurt for him to put my battery in. I can happily say I ended up at Pep Boys, was in and out in 40 minutes, got a 72 month warranty on the same battery as well as saving 42 dollars on it. Also, I would like to note that two gentlemen who were also at Auto Zone also ended up at Pep Boys and they were complaining about the service as well. I was very dissappointed in the service i received at auto zone and will no longer be a customer there nor will anyone in my family because they were appauled at the lack of customer service. They guy who originally helped me seemed like he was making up excuses just so he didnt have to work.

Matthew Meizis

I like AutoZone in general and buy all my auto parts there. This store got lower score because they would not lend me a torx screwdriver to change my taillight where other other autozones would. I even asked if I could buy and return and was denied.

A Private User

Went in to have a car code checked. The guy came out with the machine to hook up to the computer. Told me what was wrong and the best way he thought about resolving the issue. I happy with my visit today

Leonard Harootunian

Not to bad does usually have a wait, but they are also busy. Not to bad but prefer to have longer hours. Like the tool loan program and some of the warranty items.

Carlos Mireles

They refused to check my battery, they were to busy talking , most of them dont know much of anything automotive. Go to Advance or OReilly s.

Manuel Valencia

Encuentras todo loq buscas

Nick Simpson

They didnt have the part I was looking for but the staff were very knowledgeable.

Antionette Wheatley

This auto zone always have what youre looking for and staff is very helpful.

Angela Blunt

Service was great. The staff was very knowledgeable , helpful and pleasant.

Dave Simkus

Helpful and knowledgeable but they need more cashiers to avoid lines.