Kay Jewelers

Category:	Jewelry Store
Address:	361 Chicago Ridge Mall, Chicago Ridge, IL 60415, USA
Phone:	+1 708-425-9571
Site:	stores.kay.com
Rating:	1.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 14

Reviews 8

tania wittgenfeld

Worse experience ever. The staff along with the manager were huddled up having a good time. Its seems like my arrival interrupted them. I asked for my $3000 ring to be inspected and cleaned and was told I could not without my paperwork. I stated ive been here several times w/o the paperwork and asked if they could look it up. The lady shrugged as if there was nothing she could do. I stepped out to call my fiancé and was reaffirmed that all they have to is look it up. I came back into the store to the huddle and exclaimed my past experiences and the staff member rudely said well this is my manager here. I addressed the manager who was just as immature and borderline rude. She stated we can inspect your ring but our system is changing so thats why you need it. I asked what that had to do with now. I said I just for off the phone with my fiancé and you all typically look it up for us. Visibly aggravated by me she said well he isnt here so we cant inspect it. I asked well which is it your staff initially stated that you cant inspect without the paperwork now you can but he has to be present? At that point I was so disappointed I explained that the service I recieved was less than optimal for customers who spend good money with them and it is important to be consistent. The end result is I left the store. I will not order my wedding band nor his band from here and will take my business elsewhere. Tip for management get new staff for this Kays jewelers. They are more interested in hanging out then providing good service to consumers.

Liz Welch

This is just horrible costumer serivce. My husband bought my engagement ring from kay in chicago ridge. He bought it in july 9 2016. I have already had to get it repaired once from two stones falling out. In about December the same two stones fell out again. This is twice in less then six months. So my husband to be takes it back there feb 4, mind you he bought a life time warranty. They turn around and tell him you missed your appointment we cant fix it you have to pay out of pocket. Now there was never anything sent out threw email, mail or even a phone call, which they have all the information for. They do not explain or even say that there is appointments. when you are purchasing the life time warrenty you think it is life time. It is all of 5 days after January that is when they say the appointment was.The lady that was at the counter was beyond rude. Would not even touch the ring said she did not want to be blame for stones falling out. They already fell out that why we are here. She was beyond rude had a attitude from the moment he walked in. My soon to be husband has is very calm and respectful at all times. This is why he goes to do these thing and wait outside the store. We will never go back. This was just a overall horrible experience.

Marek Styrczula

bought custom jewelry (simple heart pendant based off a current model) from them and an employee gave me a 4 to 6 week estimate for completion... 10 weeks later i still dont have my custom jewelry... each time i inquired about the pendant i keep getting more pushed out completion dates one after another... at this point im fed up waiting and they wont give me a refund (yeah i paid for it in advance like an idiot)... i called customer service and found out there were gaps in the approval of a wax mold (step right before they make the real thing) of up to 20 days which is false bc i i recieved a phone call and that they recieved it and came in the very next day soo me the customer is being blamed for all of this i say these people are liars and if i dont get my full refund they are theives in my eyes avoid them

FLEXO& JESS

I highly dont recommend this store at all my wife walked in this store march 3rd 2017 and felt so stereotype at how she looked one lady was nice and helpful but another was so rude looking at my wife with disgust and had the nerves to say she got her opinion yeah at some body you even know

Maria Mendez

One of the worst Kay Jewelers Ive ever walked in! No customer service whatsoever. I walked it did not get greeted at all. They walked passed me did not even ask if I needed any help! They were all huddled up in the register pretending to do "work"

Francisco Garcia

I bought a pair of earrings. $1,000.00. When the gem stone broke, they couldnt fix it!!. Even if I payed for it!!!! Why sell something you cant fix??!! Dont recommend this place.

anthony king

Long time to answered the phone during business hours but once they did answer pleasant customer service. Took awhile to receive links for a Mavado watch.

Krystal Darthard

My experience was pleasant they treat me and my husband very nice...they seemed to really like my voice