Scooterworks Chicago

Category:	Motor Scooter Dealer
Address:	5410 N Damen Ave, Chicago, IL 60625, USA
Phone:	+1 773-271-4242
Site:	scooterworkschicago.com
Rating:	4.1
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 78

Reviews 25

A Private User

I had a terrible experience at Scooterworks. It was the first shop I went to when I moved to Chicago, as I recognized the name from their massive online mail-order store. This was a mistake. While they might attempt to convince you that theyre prices and quotes are fair, they are really just manipulative crooks, who are trying to take advantage of you. After charging me almost $200 JUST to re-jet my carburetor, they then attempted to convince me that I would cost me a MINIMUM of $800 to fix a bad crankshaft seal. After getting a second opinion from another shop in town, i learned that this problem can be fixed for less than $300. This shop does not know how to do business, and I strongly discourage you from trusting them with any of your repairs.

A Private User

I dropped my bike off in April for an engine redo. I was given a comprehensive estimate and I had them start the work. While they were in there, they found that my clutch was basically destroyed. At the time, there was one guy in the known Scooter-world who made clutches for my type of bike. They sought him out and learned that he had retired. That means no clutch. No clutch means no bike. The guys at Scooterworks searched high and low, they exploited every source they had. It took 4 months of them calling all over the world and they found me a clutch. When I picked up the bike and paid the bill, they came in under the estimate amount. They really went above and beyond and they have a customer for life in me.

A Private User

Customer service is crap, expect to get put down. If, for the love of all that is holy, you HAVE to go here for any reason, do as much research as you can, so as to be able to have a conversation with the staff as long as you can before they deem you not worthy to converse with. I have never used their mail order, but assume it is as good as their customer service = crap. They dont carry or service 4 stroke. For a city like Chicago where the scooter community is growing, i invite competitors to come and OWN this niche market, cause these guys are literally dropping the ball. Reminded me of being a child in a RC car hobby shop getting snubbed and told things like: If you have to ask you cant afford it.

A Private User

I have been riding motorcycles for decades and have experienced the shop snobbery feeling so many times that I have almost come to expect it. When I visited Scooterworks (first scooter shop Ive been to) I had the same low expectations as usual but was completely won over, everyone was incredibly nice and did not mind spending time with me and answering a million questions even though I did not purchase a thing. A+ for me. Most shops I have been to feel like cliques, but I really felt welcome here. Highly recommend.

A Private User

Your review Outstanding Experience‎ - ‎ - Today What a fun place to visit! Everyone was welcoming, happy to help, and knowledgable. This is my first scooter so I had a lot of questions for the staff. They were patient answering everything, including details break-in procedures not covered by the manual. They even had a solution to the issue Ive been having with my mirrors–a solution even the dealership I bought the scooter from couldnt come up with. I just wish I lived closer to them.

A Private User

I agree that things mustve really changed around, or theyre really working hard on making the customer experience better because I had a great experience with them back in August of 2010. Everyone was very nice, the deals were amazing, and we walked out with free lunch, door prizes, and a great deal on a Buddy 125 scooter w/ back rack (trust me i did a lot of research). Dont get bummed out reading these old reviews, check it out for yourself in person!

Johnny Kwiatkowski

Awesome service, fantastic selection, any and all accessories for your scooter, what more could you ask for? Apart from that, they are generous enough to offer group rides, lunch and bbqs as well as helping out with local charitable organizations. This place really is the total package and for any scooter inquiries, this is the first place that I recommend checking out. A++++++++++++++++++++++++

Rich Wagner

Awesome place and awesome people! Meridee taught my wife how to ride before we purchased. She went above and beyond with her instruction. The showroom is spectacular with so many options to choose from.We left with a Buddy 50cc and will be going back next month to purchase a second. I couldnt recommend this place enough.

Scott Fiedler

Great service maintenance here. Theyre always very attentive to my needs and do whatever they can to get parts on my Kymco 250cc when it needs them, on top of quick and efficient service. I recommend this company to any scooter rider!

Christopher Beard

Great experience, great variety of inventory, great service and great price. If you are buying a scooter dont go to a motorcycle place that has a handful of scooters. This place is an actual scooter dealer. Meridee was great.

G Sommer

I purchased my Genuine Buddy here 3 years ago and have it serviced regularly. The service department takes good care of my bike and are always happy to help. They have accessories for scooters as well as helmets and gear.

PETER MCVEY

After careful examination of the brakes it was clear that was not the fault of scooterworks and they went out of their way to make sure my scooter was safe and ready to ride again very promptly. Their service is amazing

Bryan Creely

Ok selection, standard pricing but was in there for about 1 full hour, sitting on bikes, looking closely at options, trying to decipher things and not once did anyone come to ask me if I had any questions. I left.

Helen Aw

My Bella Scootsi (50cc scooter) was purchased here. I also store her here for the winter. The price for their winter storage is decent. They also host periodic group rides which I have yet to participate in.

Kat X

Sales people are great. Service department not so much. Needs customer service training in the service area. Clarify with them before making an appointment or waiting for your service to be complete.

Isaac Luna

Great staff, Bernard was super helpful and took the time to look over my scooter when I dropped in this morning. Everyone is super friendly and the scooter selection and inventory cant be beat!

Peter Rossin

On two occasions I asked about the appropriate jetting needed for the installation of a NCY cylinder and Malossi carb. Both times I was misinformed after asking twice if there were

Craig McRae

Really helpful staff, huge variety of scooters. The accessories are unique here too, they support all businesses that manufacture custom accessories for genuine scooters.

Nathaniel Judson

Great customer service. Mary was great and I left with a brand new scooter. They also have an ok selection of helmets and parts for your scooter.

A Private User

Scooter works employees are too just busy with there nose in the air to give quality customer service. I guess there better than every one else.

Gregg Swanstrom

The guys at the service counter are as helpful as the sales people. Try to find a car dealership like that.

michael schmidt

Everybody there was awesome and so helpful they made buying my first scooter a great experience

Adrienne McCue

Loved the scooters and the sale staff. Made me feel calm trying decide what was right for me!

Michael Rubenstein

Ive been going there almost two years people are very courteous the prices are very low