Dennis Dillon Chrysler Jeep Dodge

Reviews 3

JE

Jennifer Woods

I wanted to share my experience with this dealership by leaving a review which I felt was very appropriate. After leaving a review on their FB page I went back to see if there was a response from the company as I often do, and to my surprise the page was down for most of the day. The FB page is now back up, but guess what, they have turned off the reviews. Now here is the issue, I was very clear in my review that I was not sure if the information I overheard from the sales staff was true and factual, but when the company takes down the page and later turns off reviews to put the page back up only screams guilty. This shows that the sales staff was correct about the topic of the manager and the employee having an affair, and now they want to cover it up. This is beyond scandalist. This was my review which will now be placed on every social media outlet and review forum to get the truth out: I was not going to leave a review and let things be, however, I feel I need to share my experience. My boyfriend was going to purchase a Ram truck, we ended up not buying one for a couple of reasons. First we were not able to get any help, after walking around the lot for 30 mins and being passed by sales people on golf carts we finally walked inside where we were further ignored and after several more minutes we had to ask for help. There were sales people walking around but no one stopped to ask us if we needed help much less acknowledge our existence. I understand people are busy and this is a busy dealership. After finally sitting down at a table with a sales person to gather info on a New Ram, what we overheard and saw was truly troubling. We were located at a table by the reception area where there were several sales people standing around the lady who sits there. They were all talking about how some female, that we assume worked at the dealership, by the name of Jo or Mo or something to that effect, and how she was sleeping with the Manager of the dealership and how she climbed the "corporate ladder". This went on in detail with how the manager was married and it went on and on with examples of what these sales people saw between the manager and this female person, just completely inappropriate. Now this is really no business of ours, but to sit and talk about this in the open and air the dirty laundry of a business in front of potential customers made it the business of anyone who was in ear shot, including the others sitting at table next to us who were also hearing this as they looked at us in disbelief. This is not what I would expect from a business much less a well known car dealership. I am not sure if this conversation was true or not, but if this is in fact the truth shame on the management and if it is not true then this dealership needs to get the "water cooler" talk handled as that type of conversation should be done in private! We will never step foot into any of these dealerships as we were ignored and the sales person who was helping us just seemed not interested in helping us since we were not sure if we were buying at that moment or not. We ended up purchasing elsewhere and had a wonderful experience. Shame on you Dennis Dillon!!!

LU

Luke G

The salesman Gunnar at this dealership is very truthful and helpful. I would not hesitate a second to introduce my friends to him if any of them need a truck. Thats the positive side of this dealership. However, they do have the WORST workshop across the country Ive ever seen. You can do regular things there like oil change and thats pretty much all they can do. I made an appointment which was at 10 am on January 3rd and I drove 180 miles to bring my truck in. I told them I am gonna install a backup camera, a trailer brake controller and parking sensors on my 2014 Ram 1500 when I made the appointment. I was there on time at 10 am. At about 2 pm, the service manager told me they can only install the camera and trailer brake controller today because they are closing soon and I have to bring the truck back to them later for sensors. Come on, I drove 180 mile to get there and why you were not aware of how much time it will take for these works when I made the appointment? The camera worked fine for a week. Then it became fuzzy. I asked for one day off and drove another 180 miles to bring the truck back to them to get the camera checked and get the sensors installed. I got there on time at 10 am on January 13th. Unfortunately, the workshop couldnt figure out whats wrong with the camera and the manager Donimo kept giving me excuses that this is not their responsibility. Come on buddy, did I even say this is your fault at that moment? And why wouldnt you figure it out first before you made any judgement? As for the parking sensors, they told me the sensors didnt work properly after drilling the holes and finishing the wiring. Why couldnt you do a test before you do anything on customers truck? Or is it just because of improper handling or wiring? I dont know nothing but can just listen to what they say. By the way, is that really hard to get the 12V power connected to the parking system and get it tested first? I dont know the answer but it might be hard for them. The funny thing is they still taped the beeper on my truck even after they told me the system didnt work properly. Thank you for not drilling one more hole for installing the beeper. Total time consuming: 10 am to 5 pm. Its 7 hours in total and they failed both jobs. I sit in the waiting room for 7 hours and got only 3 deep scratches on the interior surface of my truck. Two scratches on driver side door and one beside the beeper under the steering wheel. Oh, there is a good thing about this workshop. They only charged me 2 hours labor with military discount instead of 7 hours. I know the technician has human rights too and I dont want to make him work for nothing. So I paid. But what about me? Do you even think of your customer who trusted you? Please be aware, if you have any problems beyond regular maintenance, DO NOT bring your truck to this dealership. Otherwise most likely you will get a surprise. Thats my 2 cents.

BI

Bill P

On 1/4/2016 we purchased a 2016 RAM 2500 from Dennis Dillon in Caldwell, Idaho. Included in the deal was the trade-in of a 2013 Toyota Tundra truck, financed through Toyota Financial Services (TFS). Dillon requested the pay-off info from Toyota which was provided and a confirming email was immediately sent from TFS to Dillon. We made the deal. 10 days later, we contacted TFS to confirm the pay-off had been made and was advised that a balance of about $2500 remained. We investigated further and learned that TFS had provided the wrong information to Dillon and the confirming email also contained the incorrect pay-off balance. It also contained the wrong description, year, model, color and VIN of the vehicle payoff provided. We immediately contacted Dillon and made an appointment to discuss the situation. Upon meeting with Mr. Sam Pauley (Sales Manager) he said "we can just add the amount to your sales contract, your payments will go up and itll be fine". We felt is was not a good solution for us and he said "you dont expect us to pay what you owe do you?" We said that some adjustment would be appropriate as Dillon provided us incorrect information upon which to make our decision (and had been provided details that would indicate so). Dillon offered to "undo" the deal and "take their lumps" on the now used 2016 RAM with nearly 3300 miles. Our suggestion was to increase the amount of trade in value of the Toyota Tundra to at least partially correct the error. Their response, "no chance". To date, the situation is unresolved. Dillon has seen fit to file a small claims suit against us which has of course has effected our credit rating. We will now take time off from work in order to defend our position and face an uncertain outcome. Mistakes happen, we understand. Any responsible business would attempt to resolve the situation if for no other reason from a customer service/relations standpoint. In this case, due to their lack of due diligence whether negligence, incompetence, simple disregard of the details or "rush to do the deal", a simple apology would have gone a long way. Rarely in my nearly 70 years of life have I felt such utter disregard, apathy and disrespect. My recommendation to potential Dillon customers is TAKE HEED!