Temecula Nissan

Reviews 3

JA

Jami Norris

I went to Quality Nissan in January because my husband wanted a Nissan Titan. The salesman who helped us was HORRIBLE! He said he had a used one that had just come in and he would "give us a great deal on it". After showing us the vehicle we told him we werent interested in it because it was a 4 door (which we had already said we didnt want) and it had leather (we also said we didnt want). He became very pushy with us saying "you wont find a better deal anywhere". Its funny because I pulled up blue book on my phone and that car at a dealership should have been about $4,000 less. We were repeatedly told we were getting the friends and family discount because I already have a Nissan and am a member of the local Z club. Yeah right they pushed us so hard even after us flat out saying we werent interested and they just never stopped. Never buy a car from these people they are over priced and over pushy! Shortly after that I had to bring my Nissan 350Z in for service because it was throwing a code for an 02 sensor. I have replaced the 02 sensor and it didnt clear it up. I spoke with Jeremy Young the service advisor who assured me they would figure out what the problem is. When 5:15PM rolled around and I still had not heard from them I called. Apparently my car had been ready for awhile but because the service advisor didnt verify my phone number (they had done service on my vehicle before and should have had it) they couldnt get a hold of me. Mr. Young stated that my 02 sensor was bad and needed to be replaced. I told him that was not the problem I had it replaced twice and he insisted it was the "other" 02 sensor. He said he would explain it all to me when I got there and go over everything. When I arrived twenty minutes later he had gone home for the day and was off the next day. When I told them I needed to speak with someone about this I was told I needed to speak to Mr. Young. After I received my paperwork with the code information I saw that to was the same 02 sensor same side same everything. So the advisor flat out lied to me. It even says on the paperwork already replaced 02 sensor and light will not clear bank 1 02 sensor is bad needs replaced. I was so upset I called the next day and spoke with Chris Mcphillips who was terribly rude. She said they would refund my money for the service but until I paid for another 02 sensor they wouldnt look any further in to the issue. I asked if I buy an 02 sensor from you can I return it when it doesnt fix the problem she said no. This is a $300 sensor. I got my money back and ran for my life. I would NEVER go to this dealership for anything. They are a rip off in the sales and service department. Oh and after carefully reviewing the paperwork they gave me (what my 02 sensor readouts were, paperwork saying I had a misfire, and my p0037 code) I noticed at the top that it was dated 3 days before I dropped my car off for service.

MA

Makenzie Williams

I have never been so infuriated with a business before. This is the worst customer service I have ever received in my entire life. The staff is rude and talks down to their customers and has no desire to fix issues. I was sold a car with an underlying issue that should’ve been fixed before they put the vehicle up for purchase. Upon finding this issue that left my baby and I stranded in an unfamiliar state, I was told by the dealership in Texas that the warranty I was sold doesn’t cover the problem. The El Paso Dealership also pulled a service bulletin for my car off of the computer f showing that this problem should’ve been fixed before I purchased the vehicle. I finally made it to Florida from California after a trip that took much longer than expected. I called Temecula Nissan explaining the problem and that the amount of times the code was retrieved form the computer shows that the issue was there before I purchased my vehicle. I was told that they only fix issues that have to do with safety. I then requested that they help me fix my vehicle as this is a major issue that has to do with safety and it should’ve been fixed. Apparently to them however, losing all RPMs going up the mountains and almost getting hit by several semi trucks with a child in the car isn’t a safety concern. The manager told me to get it looked at again and sent in to the warranty company to be sure that it wasn’t covered. I took my car to yet another dealership to once again be told that it is not covered by the warranty I was sold. I was also told by this dealership that the warranty they sold me isn’t a very good one and is very specific on what parts it does and does not cover. The Florida Dealership also said that for the same price as the warranty I had purchased that a much better warranty could’ve been bought. I called and informed Temecula Nissan that even though they told me again and again that it is covered it was not and they did not believe me and called me a liar saying that the dealership in Florida didn’t actually call the company and was just saying it wasn’t covered so they didn’t have to deal with it. I got in touch with the warranty company to confirm that they did call and I currently have a written letter saying the claim was denied on it’s way to me via USPS. When I contacted my contact at Temecula Nissan to inform them that I was not a liar like he claimed and that proof was on it’s way to me, he was very hostile, talked down to me, spoke over to me, and then proceeded to hang up on me. I wouldn’t recommend giving this dealership ANY of your business. Not even for an oil change or car wash. They took advantage of a young couple with a baby and I have no doubt that they will continue to take advantage of their customers.

JA

Jasin Wilburn

Came in for simple oil change and tire rotation on my 2012 Nissan Altima on 24 July 2013. When I checked in I asked how long the service would take and was quoted 2 hours, I asked if there was any place nearby I could get my 5 year old something to eat, and was told of some options, never was I invited down to the waiting room where to my surprise after walking a couple blocks with my little one that there was dougnuts and drinks. When I left my car had a shutter, I immediately called the service department and asked if I possibly needed a balance as well, and why I wasnt informed of that when I picked up my vehicle. The customer satisfaction person Evelen called me and I informed her of the service I was provided. She offered to give me 50% off a tire balance so I agreed to return. When I returned 26 July 2013 with my vehicle I was again quoted 2 hours. This time I was prepared. I ended up being there for 3 1/2 hours only to be told that my tire was defective and that I had to take my car to a bridgestone dealer for it to be covered by a warranty. While the service provider was showing me the tire and explaining it, his cell phone rang and he answered it and walked away from me. I then asked to speak to the service manager. He explained that the service provider was in the wrong and will be repremanded and that he would pay for an alignment and mounting and balancing of the then two tires that were recommended to be replaced. I went to bridgestone dealer Ramona Tires in Murrieta who told me that the tires are factory installed tires and are not covered under bridgestone warranty. He was shocked that Nissan didnt check my alignment?? I then called the service manager of Nissan and told him what I discovered and he offered to replace the 1 tire. My wife returned to Nissan today 30 July 2013 and was met with attitude and resentment. She was also quoted two hours and was there for three. She had to remind the service manager about the agreement to do the alignment, mounting and balancing for free. The waiting room was full of women and children and the customer service representative was reluctant to put a childrens show on the television at my wifes request although there were 5 children under the age of 10 in the waiting room. She was rude and condesending as was all the service department representatives making snide comments about the waiting room being a kids zone today. Another single man came in the waiting room and requested a sports game and she immediately changed the channel at his request after making more unessesary comments about the children programing. I am upauled at the level of service provided by Quality Nissan and will never return!!!