New Balance
| Category: | Sportswear Store |
| Address: | 915 Ridgewalk Pkwy, Woodstock, GA 30188, USA |
| Phone: | +1 770-591-6355 |
| Site: | newbalance.com |
| Rating: | 2.9 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM |
Location
Photos 1
Reviews 7
ST
Steve M
Just a poor selection. Most of the shoes are standard shoes for walking or shoes people buy for look .. pop culture versions. Go to competitors stores in same outlet mall and they carry entire lines of specialty shoes(running, basketball, tennis, etc.), with multiple colors if available and all sizes. Go to this store and they seem to only have about 10% of what shows on the New Balance web site, with few high-end shoes (especially running). Worse yet, the sales people seem to know absolutely nothing about the individual styles of shoes (structured, cushioning, etc.). If you really need specialty New Balance brand shoes (and not pop-culture shoes), you are better off going a few exits in either direction and shopping at Dicks Sporting Goods. At least they seem to carry the better shoes.
ER
Erin Reeves
Such a bad store. Terrible customer service. New Balance shoes have always been good for me, so I stopped here when I needed new shoes for work (Im a nurse, on my feet for 12 hours at a time). After one shift I knew they werent going to work, so I went to return them. I had the receipt, and the shoes that I bought in the box and bag two weeks earlier, and they refused to return the money to me. Only store credit! Fat lot of good Ill ever be using that! I never want to deal with New Balance again! Can I give zero stars?
JI
Jill
Manager was not helpful at all. Bought my husband a pair of shoes yesterday the cashier was to busy looking out the window and hardly even could check me out, I get all the way home which was two hours away and my husband went to try them on to see that he had two tight feet shoes. I called this morning and all they can do are me drive back up there or he really wanted me to buy a second pair im sorry but dont need two pair of the same shoes. So frustrating!! Bad customer service
TH
The_Wild_Huggy_Bear
I had the wrong size for a great pair of trail runners I got from this establishment. After my first time out with them I had realized my mistake. The staff was extremely understanding. I drove right to the store after finishing on the trail and they swapped my shoes out for the proper size, no questions asked. Great customer service!!!
NA
Nancy Gallagher
Excellent customer service. I was there on a busy Saturday, and had 2 nice men taking their time trying to help me find the right shoe for my weird feet with orthotic inserts. I cant account for the 1-star reviews, because I have been here twice and had great service both times!
NI
Nikki Horne
Called and asked about Run Disney shoes. They said they had them in stock. Drive over an hour to find they have only two pair. They could have mentioned that when I called.
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The Mabies
Super nice staff working through what Id consider difficult circumstances and crazy customers. All were very patient, and did their very best to satisfy everyone.