Category: | Shipping and Mailing Service |
Address: | 3780 Old Norcross Rd #103, Duluth, GA 30096, USA |
Phone: | +1 770-476-1706 |
Site: | theupsstorelocal.com |
Rating: | 2.8 |
Working: | 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9:30AM–3PM Closed |
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Shakiri Murrain
Unfortunately I was served by Teresa during my visit to the #1564 store to ship a sample to a client. During my visit, I was informed that the padded mailer could be re-taped and shipped without issue. Teresa proceeded to tape the package but the left side was open/exposed. Upon reviewing the package, I asked if she could put a piece of tape on the exposed part so the package could be transmitted securely. She informed me that it would cost $1.85 for the tape needed to secure the package. I responded that I didnt mind paying for the service but this was obviously an error on her side. The package was exposed on the left side. Water or any other liquid could enter the package and cause damage to the inside contents. I told Teresa that I would pay for the tape but would never use UPS again. As the Managing Director of an International Quality Control & Sourcing firm we do a lot of shipping. Both samples and mass production. And even in my business, customer service is #1. Teresa doesnt feel the same and let me know that some stores charge for any tape at all. And I let her know that there are also other stores that do not charge for a sufficient amount of tape to ship a package. Those are the stores my firm and colleagues will utilize in the future; stores like FedEx.
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Sunny Patel
please please do your self a favor to not go at this location. the people there do not care about your time or the time window that you have to deliver your package. They will sell you any thing that you like without disclosing the carrier. Eg: I wanted to send something international..they told me that it will be delivered in 3-5 business days but they didnt say that it would be through USPS but intact i came tp UPS store under impression that i was in good hand of UPS. We didnt get the package yet n when i contacted this office they backed out and kept saying that look at your receipt. you choose it and that why it went to USPS. please ask a question to yourself...given the reputation of USPS will you ever choose it over UPS. booh store n manager...clearly needs to learn business or atlas the disclosure part . and hear it from consumer agency soon.
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Curtis Anderson
The staff at this location has always gone out of the way to prove to me that customer service is their priority. I was having trouble sending a fax today because of the recipient and Teresa tried to get this time sensitive document faxed. She kept after it until her shift was over and guaranteed try again when she begins her next shift. All of the employees here seem to me to put the customers needs first. I am very happy that I opened a box here and have been extremely satisfied since day one. Thank you all very much for the outstanding service.
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SkyLights L
Go elsewhere for business. This one has bad costumer service, they always have some attitude including manager. Packages get delayed for days even if tracking number says it has been delivered, sometimes I would get a message from ups that my package was in my mailbox which when I arrived clearly it wasnt, there for I had to make an extra trip. They lost 2 of my packages, I have moved to a much better location because this 3780 Old Norcross Rd location is bad, seems to have lazy, rude employees. I can do with out all that child like nonsense
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Anthony Bennett
Go to another location or better yet, just ship your package USPS. I went to this location to ship a package; the guy says if thats a phone Im not shipping it until you get a lithium battery label. I call UPS to find out where I can get such label and they tell me the Doraville hub usually has them or a local UPS store. The lady advises me to go to another store; so I go to another store and the rep has a drawer full of labels. Im still given a hard time about the label, even though UPS told me the stores supply the label.
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Erica Elle
Store was not open on time waited an hour and seven minutes with my three year old daughter. No apology was granted from the staff. The lady Teresa was rude and unapologetic. I asked for the owner Larry and the only thing he did was apol Give he wasnt sincere and he didnt ask to assist me. I was paying $70.00 for a mailbox . These people are rude and inconsiderate of people time. Dont go here!!!
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Alfred Yin
The staff at this UPS store are exceptional. We have had mailboxes in other cities but this store has the friendlies employees. Ed#2 always greets me when I come by to check my mail box and asked if he can be of help. Melissa took mail from my mailbox if she sees me coming from the parking lot - amazing services! It brightens my day to stop by this UPS store.
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Shantharam Musalae Ashok
I had a good experience with one of the employee at this store. Her name is Teresa, she was very patient to help me notarize my document and ship it to my destination country. I had to change my address 3 or 4 times for same package, she was patient enough to change my address and help me ship the package. thanks Teresa
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VICKI COX
Holy cow, the manager here needs to be fired! I needed to mail a small package, I have a UPS account. He was out of the free UPS boxes and made me PAY for a box to send my stuff! How is it my fault that he is out of boxes, it is a UPS STORE isnt it? Very disappointing and I will never go back.
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Sylvia Timothy
I was in and out in no time. Very friendly service. I also liked that they had a little play table to occupy my son while I did what I needed to do. Will definitely keep them in mind for all of my future business center needs!
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Panic! At twentyonepilots Pity party
Dave was very rude and unhelpful. He didnt know the processes and was upset that he had to serve me. Very poor customer service. Ed#2 step in to save the day. Customer service should be priority.
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Anis Ali
First time visiting and I can assure you theyre rating on here is still too high. Rudest employee Ive ever met.
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Joseph Bradford
Friendly, down-to-earth staff and great customer service as prompt as possible. Would certainly recommend!
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Chris Gloss
Ive been using this location for years. The staff has always been helpful and friendly.
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Héctor Rivera
Both associates were very rude and had horrible customer service. Go somewhere else.
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Dong Ho Choi
I sometimes see some crazy customers at this location when Im dropping off packages.
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Jennifer Pendleton
Great customer service! Very friendly and quick!
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A Private User
Low level service..