Category: | Video Game Store |
Address: | 1198 North Point Cir, Alpharetta, GA 30022, USA |
Phone: | +1 678-339-9999 |
Site: | gamestop.com |
Rating: | 2.8 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM |
AD
Adeel Abbas
Its unfortunate that Im having to give this place a bad review, but they have no respect for serious customers. I wanted to deliver a PS4 gaming console with accessories and a bunch of games to my nephew (who is not in the same town as I am) on the day of his birthday (tomorrow which is a Sunday). Best case was to buy online for 24 hour delivery (which would have been Monday) or have it delivered to his local store for pick up. After shopping around online on Walmart and Bestbuy, they didnt have the bundle that I wanted, I ended up at gamestop. Called the nephews local gamestop store in MS at asked if they carried the bundle I wanted (and they did) and if I could buy it online or pay for it on the phone, they stated neither was possible (delivery would take longer than the birthday) but the best case scenario would be for me to walk into a gamestop store in my town and buy a gift card for the amount I was trying to spend and they would gladly take the gift card number with pin over the phone or in person from my nephews parents. So I priced everything that I needed with the person on the phone in the MS store and the total came about 650. I go to my local gamestop (this one at north point mall in GA) and after a long and patient wait in line for about 25 minutes, the assistant manager treats me as if Im there to commit fraud. She had to call her district manager (after reviewing my credit card and GA issued drivers license) and the district manager declined the transaction, citing the transaction amount was "too much".. It was kinda frustrating as the assistant manager knew what I was there for and for what amount (she asked me while I was waiting in line). Oh well I told them that they lost my business and kindly left the store. I was actually thinking of buying a console for myself as well so ultimately this was going to be well over $1000 sale. Thankfully Walmart doesnt have the same policies and about the same stock that I was after, though not the bundle I wanted but whatever, I bought my nephew the extra game that I wanted in the bundle, and Walmart earned the extra dollars.. Sorry gamestop, this was my first and only experience at your store.. and the impact of this experience will be more than just this one transaction that you lost. Later...
BR
Brian McWalters
Pretty much all GameStops are the same but this location is great because its located in the mall so you can get all of your other shopping done at the same time. The staff here is usually very friendly but more importantly helpful. The selection of used games is what makes this place stand out, if youre looking for used PS3 or XBOX 360 games than this should be your destination.
MA
matt dollar
1 person in front of me in line. Cashier (pregnant lady) way more concerned with talking than checking them out. Im currently 15 min into my wait behind 1 person. Awful experience
WI
William Hamilton
Weve had some problems with this Gamestop, very different from the outstanding service weve come to expect from Gamestop stores. I recommend finding another store to patronize.
ME
Mehr Husain
Sometimes a little slow but excellent experience otherwise.
KY
Kyle Zemel
Sometimes are out of stock
CL
Clash Com Cadu
misleading promotion
LI
Liz Butler
Amazing