JCPenney

Category:	Department Store
Address:	6200 20th St #700, Vero Beach, FL 32966, USA
Phone:	+1 772-569-1600
Site:	stores.jcpenney.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5:30PM

Location

Photos 48

Reviews 14

Eric Frederiksen

Went to our JCP store to purchase a Kuerig. For sale in store for 119.99. Online JCP for 99.99. Showed customer service the online ad. They said they could not sell the store stock for 99.99, we would have to order it on-line. Ok, so we ordered it right there and they would call when it came in. Breakdown....99.99 for product, 7.00 tax AND 4.99 SHIPPING!! Meanwhile, we are looking at a STACK of the the same Kuerig model setting on the display floor. Customer service agreed it is crazy but that is the JCP policy. OK. Once at home we found the same Kuerig on Amazon for 98.49, free shipping with Prime and no tax, delivery the next day! Ordered from Amazon and tried to cancel JCP order. They said we would have to wait until it came in to cancel. OK. One week later, no call from JCP. We went to the store to see if it came in......yes. Customer service brought it out and we promptly returned it. Oh, and they kept the 4.98 shipping charge!!!! Seems to me that JC PENNY needs to work on there customer service. This bad experience just cost JPC another customer plus a not so good on-line rating!

Erica V

I am not one to write negative reviews; however, my online order arrived to the store and was sent back without my approval and/or any acknowledgement. The staff at the store kept telling me every day to "check back tomorrow." When I finally called the customer service number, the woman on the line was the one that told me that the order was returned. BY WHO? She then re-placed an order and ordered the WRONG items after I went over it with her at least four times. POOR POOR POOR customer service.

Beverly Huttinger

We have been shopping at this mall since the late 90s and the mall has been slowly declining since 2006. Their inability to innovate and keep the shops that people actually enjoyed shopping is what is hurting the mall. People can argue about the location and say that Vero Beach is a small town and us being miles apart from towns with a population of 50,000 or more is what is hurting the mall. Not really, because look at the outlets down the street and how much business they do.

VisionToppings 90

JcPenny is the store who told their lost prevention specialist to follow us out to our vehicle and harassed us about stealing something but what is crazy is that we never even went into JcPenny at all!!!

Ashley Gerard

Nicole was amazing and so quick to help with anything needed. The service was fast and friendly. Definitely will be going back!

Kim Black

They need to update their merchandise more often. They have the same clothes they had 5 months ago.

Sherry Smith

I love JC Pennys. The back to school sale was the best 40% off throughout the whole store.

Linda Graham

Always have a great time here. Love the clothes, sales and helpful staff

Real Deal T.v

They have everything with a nice atmosphere and setting. Thumbs

Donna Florian

Wonderful staff and fantastic prices!!