Karl Flammer Ford

Reviews 3

KE

Kendhal Johnson

My entire experience with this dealership was unprofessional and horrific!! From the owner to the sales manager to the sales representative we received total rudeness and disrespect! Let me begin with the sales rep. When my husband and I arrived at the dealership to look at cars we were approached and started asking questions about a Chevy suburban. When I asked him about another truck his response was "that is priced way into the twenties and out of your price range"! Really?? Because you never asked what our price range was. I am assuming he thought we werent able to afford it according to our apparel. Sorry sales rep that I didnt put on make up, curl my hair and dress up to go walking around outside in 90 degree weather to just get hot and sweaty! We should have walked away there. We asked if we could take the suburban to our mechanic ( who we have used for 4 years for our personal vehicles and business trucks). When we returned the car back to the dealership we told the sales rep what was needed to be done to the car. "Oh it doesnt need back breaks and you dont have to have the transmission flushed" was his response... Basically calling us liars! We were just corresponding what our mechanic had let us know about the car. We went inside to negotiate a price. We settled on a price and when he came back with the paper work it was $500 over the price agreed upon. When asked why they called it a "dealers fee". We said no we are paying cash there is no need for the "dealers fee" and demanded the price agreed upon or we were going to walk away. The sales rep asked us to move desks and to deal with another sales rep!!! The new sales rep/ sales manager magically "waived" the "dealers fee" bringing us back down to the agreed price. At this point the sales manager was going to go fuel up the car and get it cleaned while we went home to get a check. He asked for a payment to "hold" the vehicle for us while we were gone. We asked how much was needed and $1,000 was given to the manager. He folded it up and kept it in his hand. Mistake #1 he did not count it allowed back to us! ( also our mistake we should have asked him to count it back) Mistake #2 he did not count it in front of us or in front of another sales rep! Mistake #3 he did not have us sign anything saying how much we gave him (also our mistake) When we returned and sat down to do the paper work the sales manager handed us back the money and says I dropped it out in the parking lot hope its all there! When we counted it there was only $500 there. When asked where the other $500 was he became aggressively defensive and began to tell us we only gave him $500 and that he wouldnt risk his job over a measly $500. We asked him if there was any way that he lost some when he dropped it out of his pocket "trying to answer is phone" out on the lot. " I heared it fall out of my pocket and picked it right up" was his response. Really?!?! You can here paper fall out of your pocket in the middle of a construction site (the dealership is undergoing a reconstruction) and you didnt count it to make sure it was all there? Not the mention mistake #4 why the hell did you have our "hold money" in your pocket?!? We called the police and even talked to the owner. When asked for any camera footage, how conveniently, there is no cameras at the moment because they are undergoing renovations. We tried to talk to the owner he just stood there while his sales manager screamed at us how he isnt a liar and he wouldnt risk his job over $500. Another sales rep looked up from his computer and called us idiots!! A very informal apology was given at that point but that was all and it was very nonchalant. Do I think he would risk his job over $500.... I hope not. But I do believe there was a protocol that wasnt followed by himself resulting in the miss placement of our money and he was lying to save his ass! We received NO apology. NO reimbursement of our lost money. We were basically told to leave.

T

T Dawson

A pearl in a sea of slugs. I purchased a Ford Expedition from these folks in 2004 - great vehicle like every other Ford I have ever owned and I have owned number. That said, Flammers service department has always been hot and cold at best. I was tired of batteries that last less than two years so I got his bright idea - why not buy and OEM (Ford) battery. I stepped up and paid the price. It stranded me out in the woods 1 year and 10 months later - got stuck buying a battery from nearest parts store. Then the real aggravation begins. I call Flammer to inquire about the warranty and get tossed into a voice mail box - no return call. I call again and as I am about to get the same treatment, I mention that my next call with be to Ford corporate. I get transferred to a gruff man in service (failed to get his name) and he tells me to bring the dead battery in, as it has a two-year replacement warranty (incorrect - it is actually 3 years). I drive up to service and there is no greeter - no idea how to get someone to look at the battery. I step to cashier and wait for her to get off the phone, eventually telling me she will be right with me. She leaves and does not return. I stand around with my face hanging out. One service "adviser" tells me hell be with me soon. Another asks if I have an appointment, and that he is clearly busy and will get to me when he can. Had the man on the phone mentioned the need for an appointment, I would have made one as I am self-employed and perpetually busy. Ive been standing about for an honest twelve minutes when from the back of the crowd comes a tall, young feller named Jeremy Bauer. Clean cut, cheerful and sharp, he asks if I have been helped. He explains that the battery has to be tested, which is reasonable. He gets me all set up and calls me when the test is done, assisting me with getting a replacement battery. Jeremy was the sole shining star in a sea of confusion and disarray. In their defense, the dealership is under renovation, but that doesnt excuse failing to return calls, misinformation, omitted info, or gruff treatment. Letting a defective battery kill future sales is just bad business. So, if you need service from Flammer Ford - you ask for Jeremy and wait until he is available or suffer the consequences. Mr Flammer would do well to study Jeremy and hold him out as an example to the rest.

AN

Anthony Zimmer

I want to send a special Thank You to the service team there at K.F. Ford. Last weekend I took my Dodge Dart in for my first oil change/tire rotation service per the terms of my pre-paid service plan. All went well and I was in/out within a reasonable time. During the past week after the servicing, I noticed a weird pulsing, or faint knocking with the front tire(s) that wasnt present before my servicing the previous weekend. It is very difficult to describe and I wasnt exactly sure what I was feeling, but it was certainly different than anything Ive experienced with the vehicle before. Due to my busy work schedule, I was unable to return to the service department until this weekend (exactly 1 week later). I arrived early Sat morning (8 AM) and described my concerns to the head maintenance rep on duty at the time. I did not call ahead and did not have an appointment scheduled. Honestly, I was expecting some pushback and thought I was going to have to return some other time and expected to be given the standard response of, "Im sorry, youll have to schedule an appointment for us to take a look at the problem." To my delight, that was NOT the case and the serviceman promptly took the vehicle and I for a test drive to understand the problem. After 5 mins in the parking lot and a short drive up/down the highway, he told me he would take off the front two tires to see if there was anything noticeably wrong. I was very pleased at this point and wasnt expecting much... but the notion was an honorable one, which is all I really hoped for. Although the root cause of the issue remains unknown, I was able gain confidence the service dept had done all they could to identify any potential problems and they squeezed me into their schedule without any prior appointment. As I departed with a careful watch to see if anything changed after both front tires were removed and reinstalled, I was pleasantly surprised the vibration I had been experiencing for the last week seemed to have been fixed. I would just like to thank the service team for not dismissing this issue and not deferring me to some other scheduled time. I feel they did the right thing by taking a moment to investigate the problem immediately, which saved me the hassle and headache I was prepared to receive. Thank you - looking forward to continued business in the future.