AT&T Authorized Retailer

Reviews 28

NI

Nikki Thompson

I feel there was a bait and switch tactic used on my account. I was very specific with the agent and very clear that I did not want any additional fees. I called back to the store and spoke with Jose Pineda and asked for the name of the agent that handled my sale. He refused and stated that he could not provide any personal information for the employees that work in the store. I asked for the district manager’s information and he said that he could not give this information to me. He then placed me on hold and hung up. I called back and the phone went to voice mail. I then called again and it again went to voice mail. I have been a customer of AT&T for over 19 years and I am appalled at this level of customer service. Yes, $20 per month may not be a lot of money, but the principal of the issue is that this was not what I asked for or what I wanted. I was very specific on my questions and I know that I asked if there would be any additional charges and I was told no. I wish I could give a negative star!

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TO

Tony Cazarez

This store is the worst store in the US. Dont buy anything from them they do not know what they are talking about and they provide terrible service and information. Go to a corporate store instead. I purchased an iPhone on a Tuesday and they said it would be in store at the latest by Friday at noon. They said in worst case scenario they can pick up the phone from a different store and bring it in, which is False. I tried calling them and their phones didnt work and I had no way of getting through to them. After all the time I spent trying to get ahold of them and figure out where my phone was they said they would not comp me anything because it was out of our hands. Poor service and lack of empathy for their customer is a complete slap in the face so if you get a chance go to a different store instead of coming to this one. Also christina is the girl who helped us and shes is the one who does not know what she is talking about.

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GA

Gabriella Suarez

This store has AMAZING customer service is nothing like the corporate store at all. I went to get a upgrade on my phone and they treated me like family and took their time to explain to me everything and also helped me transferring all my information they didnt try to sell me anything I didnt need. I usually dont comment on stores or rate them but they really deserved it. Not sure if anyone has had a bad experience before but they changed the whole staff last month and the new staff its great and eager to help you with anything you need.

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AN

andre waterhouse

First off I do not usually post these but after the exceptional service I received today I felt obliged to. I have been a loyal AT&T customer 5 years now and have always had good experiences. However the service that Jonathan gave me took the cake. He helped me so much I just hope that some one higher up actually takes a look at these things.

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JE

Jenn Jarkow

THIS AT&T STORE DOES NOT EXIST !!!!!!!! im a huge google fan and everybody makes mistakes, but if this is an old site, or a site not built yet please remove it. i dont have a car and walk everywhere, i walked an hour out of my way to get here only to find out that the only thing there are trees and a wall. thank you.

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A

A Private User

the store does exist just google placed the dot about 200yards north of the stores location. it you walked 5 minutes south of where you were, you would have found the store in the publix shopping center. Also if you pay to have a cell phone, but not a bike, you have issues.

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GI

giancarlo troia

I came in looking for a new plan to join since my old one was about to end. As soon as I came in the door I was helped immediately and was in and out with a great plan that fit my needs.

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CA

Carlos Campana

This place is great! I dont know why anyone would give this store a bad review the employees are super helpful and honest. This is THE college store!

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A

A Private User

Very helpful and knowledgeable staff! Took time to answer my questions on my bill and taught me how to use my phone before I left the store

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LU

luis mendez

Given that you dont have the displeasure of dealing with the manager(avoid her at all cost), everyone else is very helpful and friendly.

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DA

Daniel Navarro

Great customer service. Bought a brand new iPhone with a very good data service price. I will be referring people to this store.

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CH

Christina Summers

Bought a new iPad and had extraordinary customer service!! Great representatives on hand with an entertaining sales experience!

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FA

Farian Allen

Fantastic customer service! Much better then any AT&T store Ive been to in the past. Definitely recommend them!

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RY

Ryan Herrick

Sebastion at this store took care of me and had me out of the store with a new phone in 10 minutes.

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PA

Paola Alvarez

Great service, my parents sent me here to pick up a phone and they were very helpful.

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NO

NobleTnT

My experience was wonderful. Hope to return next month to add my son on the account.

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DE

Delanee Depicciotto

Such a helpful staff! Happy I bought my new iPhone at this store!

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FE

Felicia Perez

Carlos was an awesome person to handle my phone issues!

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JO

Jonathan Hernandez

Got a new phone! Cant wait to get my tablet next week.

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PA

Pamella Brennand

Very friendly and helpfull costumers and good service!

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RO

Robert Sobieski

Convenient location, quick and pleasant service

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AN

Andrew Massie

Bought a new iPhone 6 great service.

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DA

Daffe Lynz

Man I love them they hooked me up

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KE

Kevin Briley

Great service#)!;) love my phone

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JE

Jelicia Windross

Great store. Loved th3 s3rvic3

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TO

Tom Gilbert

Great service

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QU

quinton lightfoot

Great service

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BR

Brent Bedford

Good

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