Ridge Florist, Inc.

Reviews 4

AS

Ashley Burns

DONT BUY ANYTHING FROM THESE PEOPLE! Let me tell you a little bit about my experience. On Fri, 5/8/15, my fiancee went online to order me some flowers to be delivered that same day - THE RECEIPT SAID THEY WOULD BE DELIVERED FRI, 5/8/15. As the day wore on & he still hadnt heard from me, he called to find out when theyd get there. Candy answered & laughed, "Oh no, were not doing any more deliveries today! Dont worry, shell get them on or before Mothers Day." ...They were never for Mothers Day, he just wanted to do something nice for me. Also, my job isnt open Sat or Sun, so I definitely wouldnt get them. At this point he asked to cancel the order, and Candy told him, "Sure, no problem, dont worry about it." So IMAGINE his surprise Sat morning, when he has a voicemail from her trying to figure out why she cant deliver the flowers! We called back & left a msg reiterating that the order was supposed to be cancelled. Eventually I got a hold of Candy who told me that we may get a refund but wed still be charged a "handling fee" since she tried to deliver them anyway. I told her I absolutely would not be charged a "handling fee" for her mistake. We ordered flowers & they were not delivered when they were supposed to be. We cancelled the order and she came out anyway. Where exactly is OUR error here?? Candy huffed out, "Okay, well Il pass it on to Jo." & hung up. So today, 5 DAYS LATER, I called the office about 17 times (you can NOT get through to a person here! I hope you dont mind leaving your order on a voicemail.) eventually I got through to Jo. After going through the entire story all over again, SHE TOLD ME THE SAME THING! I would be charged a handling fee for their various errors. Then, she tried to just deliver me some more flowers instead. No, I dont want your flowers, I want my money back! At this point I start asking for an owner, a manager, SOMEBODY in charge. They refused to give me the name or contact info for the owner- seems strange, but okay. So I tell her Ill come in to meet with them, when are they usually there? She tells me, (get this) she cant provide THAT information either. Really? Is the store owner Batman, and if I come in that wrong time Ill discover his secret? This is ridiculous. Im not sure if the owners simply cant be bothered with their customers or if Jo and Candy dont want this ATROCITY OF A CUSTOMER SERVICE EXPERIENCE going any further, but I will NEVER buy from this florist again... & will tell everyone I know not to either. Do you know, all it would have taken was a simple, "I apologize for the inconvenience, its a hectic time of year for us, well have that back in your account as soon as we can" would have taken care of everything.

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SH

Sheryl Elliott

Let me begin by saying that the only reason I gave one star is due to the fact that zero or negative stars werent options for my selection. I ordered flowers for my Mom on 5/6 to be delivered on 5/11 for Mothers Day through Ridge Florist, Inc. online for an out-of-state delivery. Unfortunately, this has been a nightmarish debacle trying to get them to resolve the massive price difference between what I ordered and what was delivered on top of the fact that the delivery of the flowers, substituted without my knowledge or consent, was not only two days late but only delivered after I called several time inquiring as to why my Mother hadnt received her flowers on the 11th. Not one person in a decision-making capacity, including the owners (Nell and Steve Roberts) or the manager (Candy) has bothered to respond to my repeated requests over the past few weeks for them to contact me regarding the price and quality of my order. The photos below indicate what was delivered versus what was ordered. If you would have voluntarily paid $94.10 for the multi-color tulips, please put your glasses on and look at the one with the nest again. The arrangement which was delivered had a $43 base price difference, not to mention that it certainly doesnt even remotely resemble what I ordered. To add salt to the wound, there is obviously no concern by the owners/management regarding customer satisfaction or customer service. Since it is painfully obvious that there is no intent for the owners/manager to even attempt to rectify this problem, my next step will be to dispute the transaction payment, which I will promptly do tomorrow. It is a sad state of affairs when a local small business demonstrates such a blatant disregard for their customers and is unwilling to stand behind the products that they sell when there is an error involved. Mom, if you read this post, sorry you didnt get the order shown with the birds nest. I know you would have loved that one! Ridge Florist, if you read this post, this was an epic fail on your part. P.S. There are plenty of online customer service classes available, should you ever decide to venture in that direction.

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SA

Sandi Austin

WORST FLORIST IN SEBRING! I have had nothing but terrible experiences with this florist. When I used to order from out of state for my parents, they occasionally would receive arrangements from Ridge Florist and they ALWAYS DIED within less than a week of receiving them; from the point forward I told my local florist to NEVER contact Ridge Florist again. Then when my Mom passed away in 2011, the family received an arrangement from a family member in her honor and within 2 days the arrangement was dying. Their solution was for ME to bring THEM the arrangement back and theyd "freshen" it up for us. My Dad just passed away and I received an arrangement from them just to have the exact thing happen. The arrangement began dying after only 2 days. I attempted to contact the owner to discuss the matter with her and 4 days later I have yet to hear from her. AGAIN, their solution was to "bring the arrangement to them to be freshened up"! I refused saying this was not my responsibility and that it was THEIR responsibility to ensure they deliver quality items. I WILL notify my family member to dispute the charge and NOT to pay for the arrangement under any circumstances.

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LU

lugenia thompson

I ordered flowers for my grandmothers funeral. took a picture from their website up to them and told them what I wanted. even paid extra for extra flowers in the bouquet.was asked when I was there if I wanted a different base I said no I wanted to blue clear glass vase cuz it is classier for my grandmothers funeral. needless to say the flowers look like crap there was hardly any in it in the vase was not no where near what I wanted it was clay and an ugly blue. so I took pictures at the funeral called in the day of the funeral and told them that is not what I ordered. went up there to show them the pictures and the lady was completely rude would not give me know kind of refunds and told me that what you order is not what you get. then told me I had to go up to my grandmothers grave site take the flowers all of her grave and take them back up there for any kind of small refund. these people are so heartless and disrespectful to their customers I would never come back or advise anyone else to. I wish I could add pictures just to show you how horrible the flowers where and what I was supposed to get!!!

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