Grainger Industrial Supply

Category:	Industrial Equipment Supplier
Address:	6685 Whitfield Industrial Ave, Sarasota, FL 34243, USA
Phone:	+1 941-753-3904
Site:	grainger.com
Rating:	1
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 5

Reviews 6

James Knight

I called on a Friday around 2pm. The phone rang twice and went to voicemail. The voicemail said they were helping other customers and if you needed a call back, please leave a message. I left one and did not receive a call back. I was hoping they would have a safety item in stock that we do not commonly use, but I needed so I could do a big job on short notice. I called back nearly two hours later and got the same voicemail. I had to refer the job out. I was very disappointed. A company of this size should have their customer service and phone systems down better than this. Ive also had issues with them in the past not calling when items I have ordered arrived there. Their prices are normally higher, but I go there so I dont have to wait for things when I need them in a pinch. Very frustrating.

Luke Davis

This place is an absolute joke the guy that helped me knew absolutely nothing about plumbing parts..... STAY AWAY FROM THIS PLACE IT IS A WASTE OF TIME THERE IS ANOTHER COMPANY " SOUTHERN SUPPLY CO" THAT IS BETTER........ at this store the employees are not only uneducated on there own products but they make no attempt to help you find the piece or pieces that are needed. IF THE COMPUTER CANT TELL THEM WHAT IT IS THEY HAVE NO IDEA WHAT THEY ARE LOOKING AT...... after grainger I went "southern supply co" and they knew exactly what I needed without a computer telling them.

Robert Neff

have used then 20 times or so in last couple years. Granted, their Customer service is not great. Ive had to wander into storage area to get a clerk to checkout. But i dont rely on them for information. I do my own research, order on line and pickup when i get notice. For me they r a convenient place where i can order something, then pick it up. Right now Ill be ordering a submersible well pump.

spiralclimbing

They have almost everything on-line for a DIY! Very convenient to order anything on line and pick up here for free. Dont expect the customer service to be like HD and you will not be disappointed. I mean really... Do you go to WM and ask their customer service people how to install the faucet you bought? Get real people.

Steve Goux

The older reviews are accurate. Little to no product knowledge / difficulty operating their own computer system.

Roy Varndell

If it would let me I would give it zero stars. This company just cost me money