Patricia South Bridal and Formal

Reviews 3

ER

Erika Tomaselli

I give them 1 star because the dresses had no fault the customer service in this store sucks. This is your typical store that when you walk in everything is nice and once you sign and pay for your dresses then stabs you in the back. You go to a specialized store and you trust they will take the right measurements and take into consideration other factors, in my case two growing kids and a wedding 6 months away. As most of you know dresses have to be ordered in advance. In the case of my 3 year old the dress came in 2 weeks after it was ordered and in the case of my 8 year old the dress took 4 months to arrive. I ordered my girls dresses 6 months before the wedding and made sure the store knew the wedding was 6 months away. 3 weeks later when I went to get the dress for my 3 year old and tried it on her we realized the dress was too tight, I told them I couldnt take the dress like that because this was a growing child. The owner of the store fought with me and blamed me for ordering the dress on that side, he even had the audacity to tell me I signed to order that size, he was right I did but only after the girl who helped me, measure my kid and told me sign here to order the dress. He wanted to charge me around $65 to exchange sizes on a dress they ordered too small, I even had them measure my kid again in case she had decided to have a supernatural growth spurt and the measures were exactly the same. I was able to change the dress for another one in the store and avoid paying the ridiculously charges. In the case of my 8 year old who has the body of a little girl still with baby fat the measures came up to a size 12 but it was decided to order it in a size 14. The store failed to tell us that the dress was for a Junior Bridesmaid, my daughter is 8 and even though she is tall for her age, she is not tall to pass for a 14 year old girl nor does she have the body of a 14 year old. When the dress came in, the front chest part had padding for a person with a bigger chest, the dress had to be fold in the middle so the upper part and the skirt could be in the right place because my daughter doesnt have a long torso, and the dress was long enough for a person that measures 5.5. No lie my 21 year old cousin, who is very tall and skinny tried the dress and it fitted her perfectly. The wedding is in June 25th and at this point I would have to pay a re-stock fee plus a rush fee to order a new dress to get in the store on time. Again it is not the dresses fault. The people in the store dont know what they are doing, they have a really bad customer service, being the professionals they claim to be and all the knowledge they claim to have nobody guides you, and we went in there trusting these people knew how to handle a growing kid and I firmly believe they should have given us more information and guide us better on the dress for my 8 years old. I guess all they cared about was the sale and not a happy customer.

PA

Patty Krall

I can understand the mixed reviews on this place as I had a mixed experience with them. I probably should have just left when I got there & found out they had written down my appointment as a bridesmaid instead of a bride so no consultant was available. Thankfully they freed up April and she talked to me about my likes & budget. She picked out the dresses for me & was very helpful, friendly and patient as I went through at least 10 dresses. She was even willing to give me a few more to try on after I had the moment in a dress just to make sure that really was the dress I wanted. Sure enough it was & while I know everyone always says the bride looks great & the dress is beautiful I really felt people meant it on my wedding day & I felt fantastic in it. The only other negative experience I had with them was I live out of state so I knew theyd ship it to me when I bought it (after trying to convince me to return for alterations because they know the dresses the best). They told me about how long it would take for the dress to come in & when I realized it had passed that time I called to check on my dress. Turns out it had been there for a month & nobody ever contacted me. They thought they had sent an email, but I never got it & a phone call would have been more appropriate. The shipping expense seemed much more than it needed to be, but it was to come signature required & it was my only option since I wasnt returning to FL to get it. When it arrived it was packed in a box that was obviously re-used as it wasnt all that sturdy, there was no signature required & we had some light rain that day. I was furious when I got home & found it on my doorstep in a crappy box in questionable weather. The only thing that prevented me from calling & screaming was that they had at least packed it in a very nice cloth bag, it was undamaged & I just wanted to be done with it. So, long story short I can see why people have good & bad experiences here, but I still think it is definitely worth your time to make an appointment and see what they offer. If April still works there & you can get her I would highly recommend it as shes the only reason theyre getting as many stars as they are from me.

B

B Dee

After reading all the horrible reviews of this place on Yelp, I was hesitant to go in. However, I know that sometimes you cant believe the hype or anti-hype due to folks on the internet. Well, you should definitely believe all the terrible reviews about this place. I called beforehand to find out if I needed an appointment to look at the bridesmaid dress selection (Im the bride) and the woman told me, "No, it wont be a problem." Upon walking in, the woman at the front desk just looked at me with a blank stare and then looked back down at her desk. No greeting at all. I asked her if it was ok for my to look at some bridesmaid dresses and she asked if I had an appointment. When I told her no, she made an "UGH" sound, rolled her eyes, and said "I guess so." Then she waved her hand in the air, and told me the bridesmaid dresses were upstairs and I could find my way around there. I walked up the creaking stairs and walked through a closed door to where a sales girl was helping another woman with some dresses. Again, no greeting she just stared at me and went back to whatever was she doing. I started walking around looking at dresses and the woman finally came over to me and asked what I was doing, as if I was doing something terrible. I told her I was just looking at the bridesmaid dress selection, and asked her if she carried a certain brand that was on their website. She scoffed at me and said "Definitely not." At the point, I was totally over it and decided to take my business elsewhere. (Which I strongly suggest ever other bride to do) Once again the woman at the desk didnt acknowledge me as I came down the stairs or left the building. So horrible. So rude. I dont even know why this place is still in business. Looking for a dress/bridal salon to use should be a wonderful experience, and Patricia Souths Bridal doesnt offer that at all. FYI, this wasnt on a weekend, this was a Wednesday at 2pm and the place was nearly a ghost town.